Jira Service Management
Setyl
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About

Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

About

Setyl is an IT asset and license management platform (ITAM) that combines hardware and software asset management in one. The platform integrates with 100+ systems, including Microsoft, Google, MDM, RMM, IAM, SSO, HR, helpdesk tools, and more. Use Setyl to gain full visibility and control over your IT assets, SaaS applications, software licenses, users, vendors, and spend in one place — helping you: ✓ Automate and scale daily IT operations, including inventory management and user on/offboarding. ✓ Identify and cut wasted IT spend. ✓ Prepare for audits and stay compliant, including with SOC 2 and ISO 27001. With an intuitive interface, native integrations, and one-on-one support at every step, the platform is fast to deploy, easy to use, and built for collaboration. Features include: IT asset and license inventory, full asset lifecycle management, software renewal management, license rightsizing, employee onboarding and offboarding, vendor audits, and spend tracking.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT Teams within growing companies moving away from using emails for support and instead look to implement a robust IT ticking system to streamline their requests.

Audience

Setyl is ideal for IT teams in midsize and large organizations that are looking to improve IT asset and license management, scale operations, reduce IT spend, and/or prepare for a security audit.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Play Video JiraServiceDesk-BuiltforDevOps JiraServiceDesk-ProjectSettings JiraServiceDesk-WorKload View more images or videos

Screenshots and Videos

Setyl Dashboard: Get a complete overview of your organization's IT assets, software applications, users and spend. Track upcoming tasks including onboarding and offboarding employees, license renewals, asset end of useful life, and more. IT Asset Profile: Track the full lifecycle of your hardware assets and IT equipment, including purchase information, assignment, status, specifications, depreciation, activity logs, and more. Software Renewal Timeline: Visually monitor all license and SaaS subscription renewal dates to manage contracts efficiently, prevent unnecessary renewals, and reduce spend. License Management: Track software license assignees and usage, including automatically through direct integrations with your business applications. Record license details, owners, costs, renewals, and pricing structures. Identify potential cost savings and rightsize licenses. Employee Offboarding: View a list of all assets, licenses, and admin roles assigned to each employee, along with activity logs, completed surveys, signed documents and more, and retrieve assets and access during offboarding. Vendor Audits: Conduct robust audits of each vendor with fully customizable questionnaires and approval flows, protecting your organization from vendor risks and ensuring audit compliance. View more images or videos

Pricing

$20 per user per month
Free Version Supported
Free Trial Supported

Pricing

$300 per month
Pricing is based on number of employees and plan type. Plans available: Complete, Advanced, Advanced Managed.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.3 / 5
features 4.5 / 5
design 4.7 / 5
support 4.6 / 5

Reviews/Ratings

Pros & Cons from Real Users

Pros

  • There are many features I loved but the topmost is the ability to prioritize support tickets. Based on the problem it gives you the freedom to mark the priority to urgently resolve. The dashboard is incredibly intuitive. It allows you to add support links according to departments.
  • I like the malleability of the service. We use this software for both operations management and for Ticket Tracing. It's nice that we can just have everything in one place. One of the best ticket tracking services that we have come across. Love the delegating of each ticket to a team member.
  • 1. Can create separate projects with separate workflows 2. Auto assign tickets as they come in 3. Tickets can be submitted without having a license 4. Lots of integrations 5. Mobile app
  • As many ticketing system, Jira offer you to customize the "tickets" and you can easily integrate customer communication and developer task. Even if both don't follow the same process it's easy to link and follow them together.
  • Lots of integrations out there. Easy to implement On prem implementation is the easiest since there is a lot of walkthrough with support.

Cons

  • I'm happy with the Jira Service management tool. No cons.
  • Not a whole lot to say on the cons side. It's rare that a ticket isn't resolved or is lost.
  • 1. Admin / making changes to projects or settings is really confusing It's not intuitive at all as an admin on how/where to change certain important settings
  • The configuration of many workflows can be a headache. If you are looking to grow a lot with it. I recommend calling an external Jira Expert to help you to set it up.
  • Expensive tool, one of the most expensive tools out there.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Atlassian
Founded: 2002
Australia
www.atlassian.com

Company Information

Setyl
Founded: 2020
United Kingdom
setyl.com

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Categories

AI Service Management (AISM) Supported
AI-Powered ITSM Tools Supported
Help Desk Supported
Issue Tracking Supported
IT Alerting Supported
IT Asset Management Supported
IT Management Supported
IT Service Supported
ITSM Supported
Service Request Management Supported

Categories

Asset Tracking Supported
Facility Management Supported
Fixed Asset Management Supported
IT Asset Management Supported
IT Financial Management Supported
IT Management Supported
License Management Supported
Maintenance Management Supported
SaaS Management Supported
SaaS Spend Management Supported
Shadow IT Discovery Supported
Software Asset Management (SAM) Supported
Spend Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported
Show More Features

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Not Supported
Remote Access Not Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported
Show More Features

Asset Tracking Features

Activity Tracking Supported
Audit Trails Supported
Barcoding / RFID Supported
Checkout / Check-In Supported
Depreciation Tracking Supported
Disposal Tracking Supported
Inventory Management Supported
Location Tracking Supported
QR Codes Supported
Reservations Supported
Service History Supported

Facility Management Features

Asset Management Supported
Commercial Properties Not Supported
Equipment Management Supported
Facility Scheduling Supported
Incident Management Not Supported
Inspection Management Supported
Inventory Control Supported
Maintenance Tracking Supported
Preventive Maintenance Not Supported
Residential Properties Not Supported
Room Scheduling Not Supported
Schools Supported
Space Planning Not Supported
Vendor Management Supported
Visitor Management Not Supported
Work Order Management Not Supported

Fixed Asset Management Features

Asset Budgeting Supported
Asset Lifecycle Management Supported
Audit Trail Supported
Barcoding / RFID Supported
Depreciation Management Supported
Disposal Management Supported
Document Management Supported
Inventory Tracking Supported
Tax Management Not Supported

License Management Features

Automatic SKU Recognition Not Supported
Central LM Server Not Supported
Copy Protection Not Supported
History Tracking Supported
Node Management Not Supported
Online Activation Not Supported
Portable License Not Supported
Sarbanes-Oxley Compliance Not Supported
Timing Rights Not Supported
Trial License Supported

Maintenance Management Features

Asset Tracking Supported
Billing & Invoicing Not Supported
Calibration Management Supported
Dispatch Management Not Supported
Inventory Control Supported
Inventory Management Supported
Key & Lock Management Not Supported
Mobile Access Not Supported
Planning Calendar Not Supported
Predictive Maintenance Not Supported
Preventive Maintenance Not Supported
Purchasing Not Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Not Supported
Work Order Management Not Supported

SaaS Management Features

License Management Supported
Onboarding Supported
Renewal Management Supported
SaaS Operations Management Not Supported
Shadow IT Detection Supported
Spend Management Supported
Subscription Management Supported
Usage Tracking / Analytics Supported
Vendor Management Supported

Spend Management Features

Approval Workflow Not Supported
Budgeting / Forecasting Supported
Expense Tracking Supported
Multi-Currency Supported
Prepaid Cards Not Supported
Procurement Management Supported
Receipt Management Not Supported
Spend Analysis Supported
Spend Control Not Supported
Supplier Management Supported

Integrations

Microsoft 365 Supported
Slack Supported
Zendesk Supported
Zoom Supported
AFAS Software Not Supported
AnswerDock Supported
AuditShipment Supported
Deel Not Supported
Help Scout Supported
Hostinger Horizons Supported
Interlink Software Supported
Kovair QuickSync Supported
Netreo Supported
Panoply Supported
Peoplelogic.ai Supported
SimpleMDM Not Supported
Toggl Track Supported
ZigiOps Supported
Show More Integrations
View All 251 Integrations

Integrations

Microsoft 365 Supported
Slack Supported
Zendesk Supported
Zoom Supported
AFAS Software Supported
AnswerDock Not Supported
AuditShipment Not Supported
Deel Supported
Help Scout Not Supported
Hostinger Horizons Not Supported
Interlink Software Not Supported
Kovair QuickSync Not Supported
Netreo Not Supported
Panoply Not Supported
Peoplelogic.ai Not Supported
SimpleMDM Supported
Toggl Track Not Supported
ZigiOps Not Supported
Show More Integrations
View All 75 Integrations
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