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About

Glartek is an Augmented & Connected Worker platform. Combines a customizable, no-code Connected Worker digital platform with Augmented Reality functionalities, helping improve safety and efficiency in the industry. Through digitized processes, digital work instructions, organized workflows, and 2D/AR guidance, frontline workers will be able to better perform their operations, increasing their skills, safety, and productivity. Enhance Team and Task Management, Monitoring, Analytics, Training & Skills Management, and more. Glartek focuses on continuous innovation, offering valuable add-ons to enhance your capabilities and efficiency. Virtual Remote Assistance for real-time collaboration, AI and Machine learning for data-driven insights, IoT support for seamless connectivity, 3D models for immersive visualisation, Connected Glasses to enable wearable technology integration for a hands-free experience, and enterprise features tailored to your specific needs.

About

ServiceMax Zinc is a powerful communication and collaboration platform designed to streamline and enhance the efficiency of field service teams. Integrated with existing ServiceMax tools, Zinc connects service workers, back-office teams, and experts to ensure seamless information sharing and real-time support. Features like live video calls, intelligent bots for task routing, and secure messaging enable rapid issue resolution. Zinc also offers tools for broadcasting updates, annotating videos for troubleshooting, and tracking team interactions, ultimately reducing downtime, improving first-time fix rates, and boosting customer satisfaction.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies that need an Connected Worker solution

Audience

ServiceMax Zinc is a cutting-edge collaboration platform that empowers field service teams by facilitating real-time communication and expert assistance. It integrates smoothly with ServiceMax products, providing technicians with tools for video calls, live annotations, and AI-driven task management. Zinc enhances service operations by automating routine tasks, sharing critical information instantly, and ensuring that teams stay aligned on every service request. With its focus on reducing repair times and enhancing team engagement, Zinc enables companies to improve customer satisfaction and field service efficiency

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Glartek
Founded: 2017
Portugal
glartek.com

Company Information

PTC
Founded: 1985
United States
www.ptc.com/en/products/servicemax/zinc

Alternatives

Alternatives

Librestream

Librestream

Librestream Technologies
Plutomen Connect

Plutomen Connect

Plutomen Technologies
Dynamics 365 Remote Assist

Dynamics 365 Remote Assist

Microsoft Dynamics 365

Categories

AI Manufacturing Supported
Augmented Reality Supported
Connected Worker Supported
Industrial AR Supported
Remote Work Supported

Categories

Augmented Reality Features

3D Objects Supported
3D Product Visualization Supported
Application Development Not Supported
Content Creation Not Supported
Cross-Device Publishing Not Supported
Drag & Drop Not Supported
For Mapping Supported
For Sales Not Supported
For Training / Education Supported
Object Recognition Supported
Simulation Supported
Usage Tracking / Analytics Supported
Virtual Reality Not Supported

Remote Work Features

Collaboration Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Not Supported
Remote Support Not Supported
Screen Sharing Not Supported
Softphone Not Supported
Task Management Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Collaboration Features

Brainstorming Not Supported
Calendar Management Supported
Chat / Messaging Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Not Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Not Supported
Version Control Not Supported
Video Conferencing Supported

Integrations

Box Not Supported
Citrix Workspace Not Supported
Desktop.com Not Supported
Dropbox Not Supported
Egnyte Not Supported
Google Drive Not Supported
Greenhouse Not Supported
HiBob Not Supported
Indent Not Supported
Microsoft OneDrive Not Supported
Rambox Not Supported

Integrations

Box Supported
Citrix Workspace Supported
Desktop.com Supported
Dropbox Supported
Egnyte Supported
Google Drive Supported
Greenhouse Supported
HiBob Supported
Indent Supported
Microsoft OneDrive Supported
Rambox Supported
Claim Glartek and update features and information
Claim Glartek and update features and information
Claim ServiceMax Zinc and update features and information
Claim ServiceMax Zinc and update features and information