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About

Flowcart is a WhatsApp-first commerce platform that helps B2C brands acquire more customers, convert faster with in-chat product catalog and one-tap checkout, and retain them through gamified broadcasts, automated recoveries, loyalty, and rewards. Beyond campaigns, Flowcart powers end-to-end journeys: lead capture, segmented flows, cart recovery, COD verification, order tracking, support handoff, and revenue analytics—directly inside WhatsApp. It plugs into your stack out of the box: storefronts (Shopify, WooCommerce, Magento, WordPress), ERPs (Odoo, SAP, ERPNext & more), and CRMs (HubSpot, Zoho, and more), with APIs and webhooks for custom workflows. We also enable in-chat payments via leading providers like Peach Payments, Paystack, M-Pesa, Razorpay, Stripe, and others so customers can browse, pay, and reorder without leaving the conversation.

About

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

B2C/D2C ecommerce brands.Their founders, growth/marketing, Commercial, and CRM/retention teams

Audience

eCommerce sellers interested in a powerful customer support and help desk solution specifically built for ecommerce

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$70/month
Free Version Not Supported
Free Trial Not Supported

Pricing

Free
Standard Plans (per agent per month):
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.

Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.

Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.

Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 4.4 / 5
features 4.6 / 5
design 4.4 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Easy to use, stores a lot of information and details which are easy to access, friendly team who will help.
  • Centralized inbox. Could be overwhelming for a new user. All in all good layout and design. Could run into some issues while setup but the support team is always there to help out.
  • Ease of use. Excellent features. Fantastic support who are extremely quick and responsive with accurate information. Webinars to enhance your knowledge.
  • Fast and convenient, the AI and template reply is really helpful to shorten the time spending on replying message.
  • - Easy to see workload - Distributes workload equally automatically - AI responses makes answering common enquiries a breeze - All Orders / Customer Service in one place for 10 of our stores - Streamlines workload

Cons

  • Could do with some free training on new upgrades that's it.
  • Lack of shortcuts. Shortcuts keys for some features would have been better.
  • Can sometimes be a little bit laggy, tickets take around 5 mins to drop across.
  • It would be better if the view only account can have access to leave note to @note to the agent who is really responding to the message.
  • Up to now we haven't seen any cons to using eDesk.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Flowcart
Founded: 2020
United States
flowcart.ai/

Company Information

eDesk
Founded: 2012
Ireland
www.edesk.com

Alternatives

Alternatives

ExpertGuru

ExpertGuru

ExpertGuru.ai
LiveChat

LiveChat

LiveChat Software
Ochatbot

Ochatbot

Ometrics

Categories

Categories

Customer Service Supported
eCommerce Tools Supported
Help Desk Supported
Live Chat Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Magento Supported
Shopify Supported
WhatsApp Supported
WooCommerce Supported
AfterShip Not Supported
Aircall Not Supported
Amazon Not Supported
Cdiscount Not Supported
ChannelAdvisor Not Supported
ChannelEngine Not Supported
Gmail Not Supported
M-PESA Supported
Microsoft Outlook Not Supported
PowerDialer.ai Not Supported
ReturnPro Not Supported
Trustpilot Not Supported
Walmart Not Supported
WordPress Supported
X (Twitter) Not Supported
eBay Not Supported

Integrations

Magento Supported
Shopify Supported
WhatsApp Supported
WooCommerce Supported
AfterShip Supported
Aircall Supported
Amazon Supported
Cdiscount Supported
ChannelAdvisor Supported
ChannelEngine Supported
Gmail Supported
M-PESA Not Supported
Microsoft Outlook Supported
PowerDialer.ai Supported
ReturnPro Supported
Trustpilot Supported
Walmart Supported
WordPress Not Supported
X (Twitter) Supported
eBay Supported
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