Field Force Tracker vs. ToolHound Comparison


Field Force Tracker Rapidsoft Systems	ToolHound	+	+
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About Field Force Tracker - A Feature Rich, Easy to Use, Comprehensive Field Service Software Solution Field Force Tracker™ is a very feature rich, comprehensive, enterprise-grade yet easy to use Field Service Software with the most powerful mobile applications in the industry. With it, you can quickly schedule jobs, dispatch right employees, collect accurate information, manage inventory, and invoice faster. Our field service software makes it easy for you to eliminate waste, get more done in less time and become more profitable. On top of it all, despite having enterprise grade features to support even the largest deployments, it is highly affordable even for the smallest businesses. It is a Web-based, Cloud hosted Field Service Management Software that will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets	About The ability to ensure that the right tool is in the right place at all times is critical for any organization with an equipment and tool inventory. ToolHound’s powerful equipment and tool management software delivers the performance and usability needed to help you gain complete control of your tool and equipment inventory. Large and small companies worldwide rely on ToolHound to increase staff accountability and productivity, reduce costs and improve efficiencies in a range of applications including power generation, chemical processing, maintenance, mining and construction inventory management. Equipment and tool management software has evolved from the days of paper-based systems and basic spreadsheets. Using a comprehensive database, coupled with a simple and accurate bar code or RFID-based transaction system, ToolHound efficiently tracks the issue and return of tools to contractors and employees, and the transfer of equipment between various job sites and tool room locations.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Service industries	Audience Companies looking for a Tool Management solution
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19.99/month/user Starting cost fee of $149. Custom pricing solutions for small/big clients. Free Version Not Supported Free Trial Supported	Pricing $5050 / year Pricing is based on number of stocking points and users. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.9 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews	Reviews/Ratings Overall 4.4 / 5 ease 4.1 / 5 features 4.2 / 5 design 4.0 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros What I like most is how Field Force Tracker centralizes our entire service operation. From the moment a work order comes in, it's assigned, scheduled, and tracked with full visibility for both office and field staff. The best part about Field Force Tracker is how much real world context it gives our staffing decisions. Before FFT, our scheduling process was exhausting. We were using a mix of whiteboards, phone calls, and Excel sheets. Technicians would often miss updates, or we’d double book crews without realizing. Now, with Field Force Tracker, I can assign jobs in just a few clicks, view real time crew availability, and instantly communicate updates to their mobile app. What stands out most to me about Field Force Tracker is how it effortlessly bridges the gap between management and field teams. In service industries like HVAC, plumbing, and security, keeping track of where your technicians are, what jobs they’re working on, and how efficiently they’re completing tasks is crucial and this platform nails it. From realtime technician tracking to seamless job assignment and invoice automation, the platform transforms routine dispatching into a strategic leadership opportunity. Cons One minor issue is customization: while the platform is robust, there are areas (like invoice templates or specific reporting formats) where a bit more flexibility would go a long way. Field Force Tracker works great on its own, but what I’d love to see is better integration with external HR or recruiting tools. The pain point area is the mobile app’s responsiveness in the field. Our technicians are often working in areas with low signal construction sites, basements, or remote buildings. The app occasionally freezes or struggles to upload photos or sync updates in real time. While Field Force Tracker excels in many areas, one aspect that could use improvement is the customization options for reporting. For companies managing diverse service teams, having more flexible, tailored reports would help in making data driven decisions faster. While the mobile app is robust, occasional syncing delays can occur when technicians operate in areas with limited connectivity.	Pros & Cons from Real Users Pros Constant updates keep software free from bugs and glitches and how easy it is to maneuver through the website. New HTML5 platform, improved performance. Refresh of data is live and more responsive now. Compared to other options the price is right for what you get. Smaller company affords more flexibility and better interaction for enhancements. Software is built for the end user and is easy to work with. Also comes with great ToolHound Support in place. No complaints as ToolHound Team are very knowledgeable and customer service driven, listen and assist with solutions. Cloud based service was nice for oversight from a distance. Pulling reports for review was nice as well. Ease of getting data imported in and out of the system. Faster than a lot of other systems to see where all the same tool items are located. Cons The website could use a facelift to match a more modern look. Not keeping up with the fast past changes in the tech space currently. Lacking some innovation for more advance features. Labor intensive regarding data input. Needs more automation, less steps to ensure a more efficient operation. Missing an archive feature to improve performance for closed projects. No Cons with this product as ToolHound are consistently looking at the needs of the end customers and adapting where and when needed. Internal system integration and ease of use for novice users. It has a learning curve but with some questions and some insight you can roll through it pretty painlessly.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Rapidsoft Systems Founded: 2006 United States www.fieldforcetracker.com	Company Information ToolHound Founded: 1985 Canada www.toolhound.com
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Categories Appliance Repair Supported Cleaning Services Supported Computer Aided Dispatch Supported Field Service Management Supported HVAC Supported IT Service Supported Maintenance Management Supported Plumbing Supported Scheduling Supported Service Dispatch Supported Tool Management Supported Tradesman Job Management Supported Transportation Dispatch Supported Work Order Supported	Categories Construction Management Supported RFID Supported Tool Management Supported
Tool Management Features Calibration Management Supported Fixed Asset Management Supported Issue & Return Management Supported Job Costing Supported Maintenance Scheduling Supported Order Management Supported Tool Kitting Supported Show More Features Cleaning Services Features Billing & Invoicing Supported Client Management Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Payroll Management Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Supported Scheduling Supported Service History Tracking Supported Work Order Management Supported Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported HVAC Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Maintenance Management Features Asset Tracking Supported Billing & Invoicing Not Supported Calibration Management Supported Dispatch Management Not Supported Inventory Control Supported Inventory Management Supported Key & Lock Management Supported Mobile Access Supported Planning Calendar Supported Predictive Maintenance Supported Preventive Maintenance Supported Purchasing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Plumbing Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Scheduling Features Alerts/Notifications Supported Appointment Scheduling Supported Automated Scheduling Supported Calendar Management Supported Class Scheduling Supported Employee Scheduling Supported Facility Scheduling Supported Group Scheduling Supported Interview Scheduling Not Supported Meeting Room Booking Supported Multi-Location Supported Online Scheduling Supported Payment Processing Supported Real-time Scheduling Supported Reservations Supported Resource Scheduling Supported Room Booking Management Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Supported Contract Management Supported Customer Database Supported Inventory Control Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Transportation Dispatch Features Billing & Invoicing Supported Computer Aided Dispatch Supported Customer Database Supported Emergency Dispatch Supported Fuel Management Supported Mileage Tracking Supported Order Management Supported Routing Supported Scheduling Supported Vehicle Tracking Supported Work Order Features Contract Management Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Preventive Maintenance Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Supported Scheduling Supported Task Management Supported	Tool Management Features Calibration Management Supported Fixed Asset Management Not Supported Issue & Return Management Supported Job Costing Supported Maintenance Scheduling Supported Order Management Not Supported Tool Kitting Supported Show More Features Construction Management Features Accounting Integration Not Supported Budget Tracking/Job Costing Supported Change Orders Not Supported Commercial Supported Contract Management Not Supported Contractors Supported CRM Not Supported Equipment Tracking Supported Estimating Not Supported Incident Reporting Not Supported Mobile Access Supported Offline Access Not Supported Residential Supported RFI & Submittals Not Supported Subcontractor Management Not Supported Timesheets Not Supported
Integrations QuickBooks Online Supported QuickBooks Online Advanced Supported Restack Not Supported View All 3 Integrations	Integrations QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Restack Supported View All 1 Integration
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