Feedbox vs. Simplesat Comparison


Feedbox	Simplesat Pronto Holdings	+	+
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About We have developed and perfected a system that understands and analyzes customer opinions and NPS satisfaction surveys in an intelligent and simple way, allowing for efficient and effective business decision-making. We offer AI based surveys and sentiment analysis of our open text questions. We offer all major methodologies such as NPS, CSAT, etc. We are a 360 , multichannel tool that can be accessed through tablets, Qr`s, mailing or social media.	About Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Retail, Finance, Health, Automotive, Facilities Management and Catering	Audience - IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing $40/month/device Free Version Not Supported Free Trial Not Supported	Pricing $99/month All inclusive pricing - Unlimited customers, users, and surveys. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 4.0 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy. I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well. Cons With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Feedbox Founded: 2011 Mexico feedboxcem.com	Company Information Pronto Holdings Founded: 2016 United States www.simplesat.io
Alternatives Marcom Robot Customer Feedback Tool Marcom Robot	Alternatives BizRatings BizRatings.com
Nicereply	Customer Thermometer
SurveyMonkey	SmileBack
Emotics Adoreboard	Zonka Feedback
Simplesat Pronto Holdings View All	Survicate View All
Categories Customer Feedback Supported NPS Supported	Categories Customer Feedback Supported Customer Satisfaction Supported NPS Supported Survey Supported
Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Not Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Supported Surveys Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Not Supported Voice of the Customer (VoC) Not Supported Website Feedback Not Supported	Show More Features Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Survey Features Custom Survey URLs Not Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Not Supported Question Library Not Supported Site Intercept Survey Not Supported Skip Logic Not Supported Supports Audio / Images / Video Not Supported
Integrations Salesforce Supported Accelo Not Supported Easyflow Not Supported Freshdesk Not Supported Freshservice Not Supported Gmail Not Supported Gorgias Not Supported HubSpot Marketing Hub Not Supported Jira Service Management Not Supported Keap Not Supported Kustomer Not Supported Mailchimp Not Supported Maileon Not Supported Microsoft Teams Not Supported Replyify Not Supported Signature 365 Not Supported Strategy Overview Not Supported Workers by Delos Not Supported Zendesk Not Supported Zendesk Explore Not Supported Show More Integrations View All 1 Integration	Integrations Salesforce Supported Accelo Supported Easyflow Supported Freshdesk Supported Freshservice Supported Gmail Supported Gorgias Supported HubSpot Marketing Hub Supported Jira Service Management Supported Keap Supported Kustomer Supported Mailchimp Supported Maileon Supported Microsoft Teams Supported Replyify Supported Signature 365 Supported Strategy Overview Supported Workers by Delos Supported Zendesk Supported Zendesk Explore Supported Show More Integrations View All 53 Integrations
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