Facebook Messenger vs. LINE vs. Saysimple vs. Telegram Comparison


Facebook Messenger Meta	LINE Naver	Saysimple	Telegram
Learn More Update Features	Learn More Update Features	Learn More Update Features	Learn More Update Features



About Turn conversation into customer loyalty with Messenger. Messenger helps you simplify customer acquisition by providing a direct, conversational way for people to take action where they already spend their time. Building a presence on Messenger allows people to browse your products and services, and purchase them directly in the conversation. Building an experience on Messenger can help get your business, product or service in front of more people. Whether you’re launching a new product or driving awareness, conversation creates a meaningful connection with your business. Integrating Messenger into a customer service strategy allows customers to communicate with your business on their terms. No more waiting on hold or keeping website windows open. And the conversation stays in Messenger, an easily accessible spot for questions and re-engagement.	About Free Messaging Whenever, Wherever. Send free one-on-one and group texts to your friends anytime, anywhere! LINE is available for a variety of smartphone devices (iPhone, Android, Windows Phone, BlackBerry, and Nokia) and even your PC. Free Voice & Video Calls. Call friends and family as often as you want, for as long as you want. Free international voice and video calls make it easy to stay connected. Currently available for iPhone, iPad, Android, Windows Phone, PC (Windows and Mac), and LINE Lite on Android. Share exactly how you’re feeling by choosing from over 10,000 stickers and emoticons! Visit the Sticker Shop to discover original stickers of your favorite characters and celebrities. LINE NEWS is the most popular news content curation service in Asia and aims to deliver valuable content that enrich your everyday life. Receive medical consultations at home when you don't have time to visit a hospital or want to avoid the crowd.	About Meet Your New Customer Communications Platform Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. Collaborate more efficiently by using a central hub for all incoming messages. Be more accessible, more flexible and build better workflows across WhatsApp Business, Messenger, Livechat, Apple Business Chat and email. Platform: ✓ Multichannel Inbox ✓ Analytics & Insights Channels & features: ✓ WhatsApp Business API ✓ Social Messaging ✓ Outbound Messaging ✓ Livechat ✓ Chat widget ✓ Teams module ✓ Smart routing ✓ Call deflection ✓ Tag & label management ✓ User management ✓ Contact management	About Telegram messages are heavily encrypted and can self-destruct. Telegram lets you access your messages from multiple devices. Telegram delivers messages faster than any other application. Telegram servers are spread worldwide for security and speed. Telegram has an open API and protocol free for everyone. Telegram is free forever. No ads. No subscription fees. Telegram servers are spread worldwide for security and speed. Telegram has an open API and protocol free for everyone. Telegram is free forever. No ads. No subscription fees. Telegram keeps your messages safe from hacker attacks. Telegram has no limits on the size of your media and chats. Help make messaging safe again – spread the word about Telegram.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Not Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Businesses who want to connect with their customers over Facebook Messenger	Audience Anyone who wants to have chat, voice, or video conversations via the LINE app	Audience SMB and Enterprises that need an all-in-one customer communication platform to improve their customers experience.	Audience Anyone who wants to communicate securely
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported	API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Not Supported	Pricing No information available. Free Version Supported Free Trial Not Supported	Pricing €15 per user per month Flexible prices for every type of business. You can select the right plan for your team. *Billed annually Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 3.7 / 5 ease 4.7 / 5 features 4.7 / 5 design 5.0 / 5 support 3.7 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 4.9 / 5 features 4.7 / 5 design 4.7 / 5 support 4.6 / 5 Read all reviews
Pros & Cons from Real Users Pros I really really love to use this messenger because you can communicate to your love ones. Super good and very nice. My family in the house really loves using this messenger. Text, video or voice call from one interface. Group chat feature. Chat heads feature for pinning chat to mobile's home page. Great mobile app - available on all major OS. Audio/Video Recording feature. Lots of stickers and emojis. (+) Easy to use and communicate with the help of the messenger. (+) The audio and video calling feature is really good. (+) Groups with a capacity of 250 can be set up. (+) Chatbot support is very good. (+) Stickers and gifs are supported. I like that you can connect with almost anyone on Facebook through this app, and that it makes it easier by opening Facebook conversations in this separate app. I like that you can call people or video chat. I'm a daily user of Facebook Messenger. I use this to keep up with friends and family and business associates. You can also send money super easily with Facebook Messenger. Cons What i don't like about this in messenger is if there's a bug. Cannot attach or send files from mobile app. Too frequent updates use up lot of data bandwidth. (-) Sometimes the messenger fails to alert the messages received. (-) The video quality in the calls is mostly good but sometimes it tends to drop. (-) One can always send a message on the Facebook app, it becomes redundant in such scenarios. (-) Takes a lot of battery. It sometimes makes it hard to find messages that come from someone you are not connected with on the app, and only find them if you manually look. Facebook Messenger has nothing I have found to dislike. Without Facebook I don't know what I'd do to keep in touch with family and friends.	Pros & Cons from Real Users Pros Enjoyable when it works. Such a shame that everything is handled by bots they need a costumer service. It offers very easy to connect with friends and family using it's an intuitive video and messaging services. The video was clean and crisp. The group is great to interact with my colleagues. Chat groups can support up to 200 friends, so easy to add all of your friends. It has free voice and video calling. Works on all platform as mobile phone and personal computer. It has funny face play feature which makes fun to share. Cons -block accounts for no reason, no warning or any sort of information. -losing account regularly. -no customer service. No cons I ever had using this. Worked great for me. There is no "chat delete for everyone" so you can't delete if you sent some messages by mistake.		Pros & Cons from Real Users Pros Security. Telegram is far more secure than any other messaging app out there. Design. Minimalistic and straightforward, exactly what you want from a messaging app. Price. Most important features are free. - It is a feature-packed messaging application for both pc and smartphones. - Telegram allows the user to create groups with up to 200,000 members. - Bots can be deployed by the group admin to automate tasks within groups. - It has a global search to search anything across the telegram platform. - It is a security-oriented messaging application that allows its users to stay anonymous in groups or from other users on the platform. Due to the spam-free policy of Telegram, it is widely used for purposes such as trafficking and many more. It is not as popular as WhatsApp due to its marketing. Due to its feature of handling a lot of participants at once, It's widely used for its educational channels. Also, it has a huge cloud storage. Well there are many pros of this application like: - You can meet people who will change your perspective about life, future business partner, your new friend, etc. - It provides a very secure chatting process. - You can hide your profile and you can create your own group or super group. - Telegram has more features than other messenger applications. - Telegram can work on several devices at the same time and you can transfer files from one device to another as well. - No Ads and completely free. - End to end encrypted. - Ordinary and secret chats. - Simple and easy interface to use. Cons Not really popular yet. Many people still use WhatsApp only (mistake). - It is a bit overwhelming to use initially because of the number of features available. Telegram is an Indian app. It's similar to WhatsApp, but you can share large files very easily on telegram. You can make large groups and channels on telegram. It's advantageous to share class notes and other educational purposes. It can keep u updated with daily news as there's a lot of good news channels on it. You can download movies, videos and many more things on telegram. There are a few cons of this application as well: - Telegram is not an easy platform, subscribers can leave your channel or group as quickly as they come because of the vast platform it provides to others as well. - Your Telegram can be flooded with messages most of the time. - Should focus on the appearance of this platform, this is a very bad thing about this application that it does not have an attractive interface which can be a very huge problem for its popularity among people. - No multiple selections. - Can’t easily figure out the opposite person is online or offline. - Pirated contents can be easily shared.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Meta Founded: 2004 United States www.facebook.com/business/marketing/messenger	Company Information Naver Founded: 1999 South Korea line.me	Company Information Saysimple Founded: 2014 Netherlands saysimple.com	Company Information Telegram Founded: 2013 United Arab Emirates telegram.org
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DatChat	LINE WORKS Naver	Viber Viber Media	Slack Salesforce
Viber Viber Media	WeChat Tencent	Rake	WhatsApp Meta
WhatsApp Meta View All	WhatsApp Meta View All	Facebook Messenger Meta View All	Franz View All
Categories Customer Communications Management Supported Encrypted Messaging Supported International Calling Supported Live Chat Supported Messaging Supported Mobile Payment Supported Team Chat Supported	Categories Business VoIP Supported Customer Communications Management Supported Encrypted Messaging Supported International Calling Supported Live Chat Supported Messaging Supported Team Chat Supported Telephony Supported	Categories Customer Communications Management Supported Customer Engagement Supported Live Chat Supported Messaging Supported Team Chat Supported	Categories Customer Communications Management Supported Encrypted Messaging Supported Internal Communications Supported Live Chat Supported Messaging Supported Team Chat Supported Team Communication Supported
Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Not Supported On-Demand Communications Not Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Not Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Not Supported Website Visitor Tracking Not Supported Messaging Features End-to-End Encryption (E2EE) Not Supported File Sharing Supported Groups / Channels Supported Payments Supported Search / Filter Supported Self-Destructing Messages Supported Stickers / GIFs Not Supported Threaded Discussion Not Supported Video Conferencing Supported Voice Calling Supported Team Chat Features End-to-End Encryption (E2EE) Not Supported File Sharing Supported Groups / Channels Supported Payments Supported Search / Filter Supported Self-Destructing Messages Supported Stickers / GIFs Not Supported Threaded Discussion Not Supported Video Conferencing Supported Voice Calling Supported Show More Features Mobile Payment Features ACH Support Not Supported Contactless / NFC Not Supported Credit Card Support Not Supported Cryptocurrency Support Not Supported Debit Card Support Supported eCommerce Payments Not Supported In-App Payments Not Supported In-Store Payments Not Supported Micropayments Not Supported P2P Payments Supported	Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Not Supported On-Demand Communications Not Supported Personalization Not Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Not Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Not Supported Website Visitor Tracking Not Supported Messaging Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Not Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Supported Voice Calling Supported Team Chat Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Not Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Supported Voice Calling Supported Show More Features Telephony Features Auto-Dialer Not Supported Call Center Management Not Supported Call Monitoring Not Supported Contact Management Not Supported Inbound Reporting Not Supported IVR / Voice Recognition Not Supported Outbound Reporting Not Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported	Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Not Supported Personalization Supported Print Management Not Supported Template Management Supported Video Content Not Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Not Supported Messaging Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Supported Payments Supported Search / Filter Supported Self-Destructing Messages Not Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Not Supported Voice Calling Not Supported Team Chat Features End-to-End Encryption (E2EE) Supported File Sharing Not Supported Groups / Channels Supported Payments Supported Search / Filter Not Supported Self-Destructing Messages Not Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Not Supported Voice Calling Not Supported Show More Features Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Not Supported	Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Not Supported Print Management Not Supported Template Management Not Supported Video Content Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Not Supported Transfers / Routing Not Supported Website Visitor Tracking Not Supported Messaging Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Supported Voice Calling Supported Team Chat Features End-to-End Encryption (E2EE) Supported File Sharing Supported Groups / Channels Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Supported Stickers / GIFs Supported Threaded Discussion Not Supported Video Conferencing Supported Voice Calling Supported Show More Features Internal Communications Features App Integration Not Supported Blogs Not Supported Chat/Messaging Supported Email Management Not Supported Employee Directory Not Supported Event Calendar Not Supported Newsletter Management Not Supported Photo Gallery Not Supported Social Sharing Not Supported Survey Management Not Supported Telephony Not Supported Video Chat Not Supported Voice Chat Not Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Not Supported Calendar Management Not Supported Chat / Messaging Supported Discussion Threads Not Supported File Sharing Supported Mobile Access Not Supported Push Notifications Not Supported Search Not Supported Surveys & Feedback Not Supported Task Management Not Supported Video Conferencing Not Supported
Integrations AgentDock Not Supported Amity Voice Supported Anny Not Supported Botup by 500apps Supported Deskle Not Supported Evmos Not Supported Ewity POS Not Supported GetResponse Supported InstaText Supported KVIQA Not Supported Kloud LiveDocs Supported NetHunt CRM Supported OMQ Chatbot Supported Odesli Supported Popsters Not Supported Siket Not Supported Social Sync Not Supported WeMine Supported tawk.to Supported Show More Integrations View All 638 Integrations	Integrations AgentDock Not Supported Amity Voice Supported Anny Not Supported Botup by 500apps Not Supported Deskle Not Supported Evmos Not Supported Ewity POS Not Supported GetResponse Not Supported InstaText Not Supported KVIQA Not Supported Kloud LiveDocs Not Supported NetHunt CRM Not Supported OMQ Chatbot Not Supported Odesli Not Supported Popsters Not Supported Siket Not Supported Social Sync Not Supported WeMine Not Supported tawk.to Not Supported Show More Integrations View All 125 Integrations	Integrations AgentDock Not Supported Amity Voice Not Supported Anny Not Supported Botup by 500apps Not Supported Deskle Not Supported Evmos Not Supported Ewity POS Not Supported GetResponse Not Supported InstaText Not Supported KVIQA Not Supported Kloud LiveDocs Not Supported NetHunt CRM Not Supported OMQ Chatbot Not Supported Odesli Not Supported Popsters Not Supported Siket Not Supported Social Sync Not Supported WeMine Not Supported tawk.to Not Supported Show More Integrations View All 16 Integrations	Integrations AgentDock Supported Amity Voice Not Supported Anny Supported Botup by 500apps Not Supported Deskle Supported Evmos Supported Ewity POS Supported GetResponse Not Supported InstaText Not Supported KVIQA Supported Kloud LiveDocs Not Supported NetHunt CRM Not Supported OMQ Chatbot Supported Odesli Not Supported Popsters Supported Siket Supported Social Sync Supported WeMine Not Supported tawk.to Not Supported Show More Integrations View All 1147 Integrations
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