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About

Currently, the hotel industry is one of the fastest-growing, competitive sectors. As guests become more digitalized and price-conscious, building loyal relationships and attracting new guests becomes an increasingly complicated process. This is where hotel CRM software comes into play. The software allows you to improve all the aspects of your sales, marketing and customer service, and as a result increase customer experience. Be it booking engines, travel websites, web forms on your own site, emails, or calls – the CRM unites the inquiries coming from all these channels. It creates a complete guest profile and stores the history of communication and visits. The platform also streamlines your marketing campaigns by offering the tools to create data-driven, targeted outreach and promotional emails for your business and private guests. Apart from that, it brings transparency to your financial transactions, and automates the generation of quotes and invoices.

About

Increase guest engagement with relevant, timely marketing campaigns tailored to each guest. Our all-new AI-Powered Hotel CRM software tracks every guest behavior in real-time, creates real-time segments with personalized recommendations, and enables customer-centric marketing across all your channels. Combine all guest attributes from across your systems, including message engagement, website behavior, and PMS profile information, into a single customer view of each guest, allowing for true 1:1 marketing. Target drip campaigns to guests based on their unique potential value, sentiment, and propensity, determined in real-time through a holistic view of guest research and booking behavior patterns. Engage the right guests for each campaign with automated segmentation recommendations, powered by Blueshift’s machine learning algorithms and Fuel’s data scientists. Guests will receive messages at the precise times they are most likely to interact with your brand.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and hotel businesses in need of a solution to automate their financial transactions and generation of quotes and invoices

Audience

Hotels that require a cross-channel marketing platform to increase guest engagement with marketing campaigns

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • The entity manager is honestly the best part. We managed to create custom entities and fields for our equipment rental business. The sales pipeline view (Kanban-style) is fully configurable and intuitive, my team actually uses it without complaining. Email integration with our Gmail accounts works well once set up and now all our communication with clients is in one app.
  • EspoCRM has been a great choice for our small team of 5. We use it to organize our client and lead data, generate sales reporting, and occasionally send marketing newsletters. The Campaigns feature has simplified our outreach, we can manage mass emails and track open rates without a separate, expensive marketing platform. We've also found that the Kanban board view for opportunities is really helpful for our team to visualize the sales pipeline and of course workflows helped to automate lots of routine record updates.
  • I really like how customizable EspoCRM is. It lets you create new fields, entities, and layouts without coding. The interface is simple to use and the workflow automation tools save a lot of time on repetitive tasks.

Cons

  • The initial setup took some planning because we wanted to customise the system for our business. There are many configuration options, so it's worth spending time customizing the system to fit your data structure.
  • I'd like to see more official integrations with popular apps.
  • I didn't encounter any major issues. If you have some technical background, you'd be able to customize the platform even more that through the UI

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

EspoCRM
Founded: 2014
Ukraine
www.espocrm.com

Company Information

Fuel Travel
Founded: 1995
United States
www.fueltravel.com/software-solutions/

Alternatives

PowerPRA

PowerPRA

Powerwolf Software Solutions

Alternatives

Xperium

Xperium

Repup
SHR Maverick CRM

SHR Maverick CRM

SHR, Sceptre Hospitality Resources
HubSpot CRM

HubSpot CRM

HubSpot
HotelCRM 365

HotelCRM 365

HospiTalitySoft 365

Categories

Contact Management Supported
CRM Supported
Customer Loyalty Supported
Customer Success Supported
Hotel CRM Supported
Ticketing Supported

Categories

AI CRM Supported
CRM Supported
Hotel CRM Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Not Supported
Calendar Sync Supported
Client Database Supported
Group Scheduling Not Supported
Mobile Access Not Supported
Multi-Location Not Supported
Online Booking Not Supported
Online Payments Not Supported
Recurring Appointments Not Supported
Room Booking Management Not Supported

Contact Management Features

Activity Management Supported
Appointment Management Supported
Contact Database Supported
Contact History Supported
Contact Import/Export Supported
Customer Pipeline Supported
Email Marketing Supported
Group Management Supported
Interaction Tracking Supported
Lead Management Supported
Prospecting Tools Supported
Sales Pipeline Management Supported
Search / Filter Supported
Segmentation Supported
Shared Contacts Supported
Social Media Integration Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Supported
Customer Activity Tracking Not Supported
Discount Management Not Supported
Gift Card System Not Supported
Loyalty Card System Not Supported
Member Portal Supported
Membership Management Not Supported
No-Card Loyalty System Not Supported
Referral Tracking Not Supported
Rewards Management Not Supported

Customer Success Features

Account Alerts Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Integrations

Google Supported
Facebook Not Supported
Mailchimp Supported
Microsoft Outlook Supported
Zapier Supported

Integrations

Google Supported
Facebook Supported
Mailchimp Not Supported
Microsoft Outlook Not Supported
Zapier Not Supported
Claim EspoCRM and update features and information
Claim EspoCRM and update features and information
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Claim Fuel AI-Powered CRM and update features and information