Discuss.io vs. Forsta Comparison


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About Discuss.io is a smart video platform that helps global brands and agencies plan, execute and share qualitative research conversations at scale. We help enterprise market researchers, UX researchers, product managers, sales professionals, brand managers and CX departments ramp consumer conversations and streamline the workflow. Built by market researchers, key features include live video interviews, mobile screen share, interactive whiteboards, built-in auto translation (100+ languages), powerful tagging and the Respondent Management Hub. Easily create clips of important moments and build a highlight reel that tells a story, without pouring through hours of video. In addition to a world-class technology platform, we can provide a range of market research services such as moderation, human translation, recruiting and program management through our marketplace.	About The most powerful, flexible, connected, and most reliable experience & research tech platform. Forsta transcends methodological and data silos. All human experience is here. If it’s insightful, it’s measurable. Use customizable surveys to seek insight from any audience, from small teams to global communities. Take the data you need from any touchpoint or channel. Forsta comes packed with the tools to bring you better data and deeper insights. So you can push your business forward. If it’s insightful, it’s measurable. Use customizable surveys or moderated online conversations to seek insight from any audience – from small teams to global communities. Take the data you need from any touchpoint or channel. Bring all your data onto a single platform. So you can see the stories behind the statistics. Use advanced analytics tools to search, sort and filter in whatever way gets you to the answers you need.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Enterprise Brands & Agencies	Audience Companies interested in a powerful, flexible, connected, and reliable experience & research tech platform
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Flexible Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 4.8 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Responsive; listened to our goals and helped us develop a strategy to meet them; recruited exactly the people we wanted and had a Plan B in place in case some didn't show; recordings and transcripts that enabled us to pinpoint the conversations and quotes we needed for our report. Overall very satisfied and would recommend to others -- as others did with us! As a ‘solo-preneur’ moderator, I rely on my facilities and tech partners to make things efficient and easy to use for me as well as my observers and recruiters. I’ve completed a dozen or so projects at this point and really appreciate how Discuss.io listens to us and what we need and keeps improving on the experience. One of my favorite parts in the ability to have a customized video tech question, tech check and confirmation email scripts to fit each project and align with my recruiters. The ability to quickly find key topics with the videos makes report writing less time consuming. -Great tech support to get participants logged on. -Easy to invite participants, moderators, observers. -Seamless sharing of stimuli, whiteboards etc. -Timely turnaround on getting video recordings. I have used discuss.io numerous times and it has gotten better and better. The Tech support is outstanding and key to the success. Everyone is so friendly, on-time, proactive and capable. The platform is user friendly. And, most importantly, there is zero delay (unlike Zoom or Teams). Cons Occasionally some of the participants had connectivity issues; Discuss.io should ensure that all browsers can function on their platform. Just like all machine transcripts, there’s a lot of errors - especially on technical data for a category. I wish there was a way (and maybe there is) to correct the transcripts and have the algorithm ‘learn’ category lingo. -Machine transcriptions aren't very good. There are more bells and whistles that could be added or improved upon like an easel in-real time feature, simplicity of participant writing on the documents (they struggle), more efficient way to download saved screen shots.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Discuss.io Founded: 2012 United States discuss.io	Company Information Forsta Founded: 2016 United States www.forsta.com
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Categories Consumer Video Feedback Supported Customer Experience Supported Customer Feedback Supported Market Research Supported Qualitative Data Analysis Supported User Research Supported Video Interviewing Supported	Categories Consumer Video Feedback Supported Customer Journey Mapping Tools Supported Data Visualization Supported Experience Management Supported Market Research Supported Panel Management Supported Sentiment Analysis Supported Social Listening Supported Survey Supported User Research Supported
Market Research Features Benchmarking Not Supported Compensation Management Supported Data Management Supported Email / Online Not Supported Face-to-Face Not Supported Panel Management Supported Paper-Based Not Supported Phone-Based Supported Sample Management Supported Statistical Analysis Not Supported Survey Management Not Supported Show More Features Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported Customer Feedback Features Alerts / Notifications Not Supported Behavior Analytics Not Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Not Supported Negative Feedback Management Not Supported Net Promoter Score (NPS) Not Supported Screenshot / Screen Capture Supported Surveys Supported User Testing Tools Supported Video Feedback Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Supported Website Feedback Supported Qualitative Data Analysis Features Annotations Not Supported Collaboration Not Supported Data Visualization Not Supported Media Analytics Not Supported Mixed Methods Research Not Supported Multi-Language Supported Qualitative Comparative Analysis Supported Quantitative Content Analysis Supported Sentiment Analysis Supported Statistical Analysis Not Supported Text Analytics Supported User Research Analysis Supported Video Interviewing Features Archiving Supported Candidate Portal Supported Feedback Management Supported Invitations Supported One-on-One Interviews Supported Panel Interviews Supported Practice Sessions Supported Question Bank Supported Recording Supported Scoring Supported Virtual / Pre-Recorded Interviews Supported	Show More Features Data Visualization Features Analytics Supported Content Management Supported Dashboard Creation Supported Filtered Views Supported OLAP Supported Relational Display Supported Simulation Models Not Supported Visual Discovery Supported
Integrations AccessOwl Not Supported Adobe Experience Platform Not Supported Brandwatch Not Supported Contentsquare Not Supported Desktop.com Supported Microsoft Dynamics 365 Not Supported Potloc Not Supported Python Not Supported Salesforce Not Supported Tableau Not Supported Xoxoday Not Supported Zendesk Not Supported Show More Integrations View All 1 Integration	Integrations AccessOwl Supported Adobe Experience Platform Supported Brandwatch Supported Contentsquare Supported Desktop.com Not Supported Microsoft Dynamics 365 Supported Potloc Supported Python Supported Salesforce Supported Tableau Supported Xoxoday Supported Zendesk Supported Show More Integrations View All 13 Integrations
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