Direct Claim SolutionInnovative Computer Systems
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ServiceNetworkServiceCentral
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Related Products
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About
Claims and Litigation management software for Captive or Risk Retention Group property and casualty claims. Direct Claim Solution is a complete system with claims, policy and vendor management for Self-Insured, Captive or Risk Pool programs. Offers industry specific tools for investigating and analyzing law as well as coverage. Modules for litigation management, subrogation and loss recovery as well as document management included. Merge feature makes for easy letter or email creation.
For management, the robust report screen allows multi-conditional querying of claims by exposure type, state of loss, date ranges and policy issuance periods. Vendor isolation feature allows external service providers to access and populate fields in the system as needed to expedite reporting and collaborative analysis.
See our website at www.directclaimsolution.com
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About
ServiceNetwork™ helps unify and simplify contract service for both Service Providers and Authorizers. An application to onboard and manage a provider network, eligible products and services, parts and pricing, and view services in progress. A guided workflow defined by an Authorizer following best practices for receiving, servicing, and reporting back. A brandable portal for consumers to request services, select locations, schedule appointments, and check service status. Consumer engagement and appointment scheduling. Service Provider network connection. Provider and location qualification. Technician guided workflows. Adjudication and resolution. 2000+ Walk-in service centers and mail-in depots in North America. Majority of locations are medium and large retail brands. These service providers are already on our platform and available for quick onboarding. Additional partners may be added through our application, provider portal or integrated through our service provider API.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Risk Managers, Captive Managers, Third Party Administrators, Defense Attorneys, Risk Pools
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Audience
Networking contractors looking for a software solution to deliver better third-party services
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Company InformationInnovative Computer Systems
Founded: 2001
United States
directclaimsolution.com
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Company InformationServiceCentral
Founded: 1991
United States
servicecentral.com/products/servicenetwork/
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Categories |
Categories |
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Warranty Management Features
Contract Management
Supported
Eligibility Verification
Not Supported
For Field Service
Not Supported
For General Contractors
Not Supported
For Manufacturers
Not Supported
Parts Management
Not Supported
Policy Management
Supported
Product Registration
Not Supported
Repair Management
Not Supported
Returns Management
Not Supported
Service Management
Supported
Warranty Tracking
Supported
Financial Risk Management Features
Compliance Management
Not Supported
Credit Risk Management
Not Supported
For Hedge Funds
Not Supported
Liquidity Analysis
Not Supported
Loan Portfolio Management
Not Supported
Market Risk Management
Not Supported
Operational Risk Management
Supported
Portfolio Management
Not Supported
Portfolio Modeling
Not Supported
Risk Analytics Benchmarks
Supported
Stress Tests
Not Supported
Value At Risk Calculation
Not Supported
Insurance Claims Management Features
Claims tracking
Supported
CRM
Not Supported
Customer portal
Supported
Document management
Supported
EDI data exchange integrations
Supported
Electronic claims
Not Supported
Fraud management
Not Supported
Reporting
Supported
Integrated Risk Management Features
Audit Management
Not Supported
Compliance Management
Not Supported
Dashboard
Not Supported
Disaster Recovery
Not Supported
Incident Management
Supported
IT Risk Management
Not Supported
Operational Risk Management
Supported
Risk Assessment
Not Supported
Safety Management
Not Supported
Vendor Management
Supported
P&C Insurance Features
Billing & Invoicing
Not Supported
Broker / Agent Portal
Not Supported
Claims Management
Supported
Commission Management
Not Supported
Customer Portal
Supported
Document Management
Supported
Insurance Rating
Not Supported
Marketing Automation
Not Supported
Policy Management
Supported
Quote Management
Not Supported
Reinsurance Administration
Supported
Underwriting Management
Not Supported
Risk Management Features
Alerts/Notifications
Not Supported
Auditing
Not Supported
Business Process Control
Not Supported
Compliance Management
Supported
Corrective Actions (CAPA)
Not Supported
Dashboard
Not Supported
Exceptions Management
Not Supported
Internal Controls Management
Not Supported
IT Risk Management
Not Supported
Legal Risk Management
Not Supported
Mobile Access
Not Supported
Operational Risk Management
Not Supported
Predictive Analytics
Not Supported
Reputation Risk Management
Not Supported
Response Management
Supported
Risk Assessment
Not Supported
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Warranty Management Features
Contract Management
Supported
Eligibility Verification
Supported
For Field Service
Supported
For General Contractors
Not Supported
For Manufacturers
Supported
Parts Management
Supported
Policy Management
Supported
Product Registration
Supported
Repair Management
Supported
Returns Management
Supported
Service Management
Supported
Warranty Tracking
Supported
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Integrations
User.com
Not Supported
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