DialerAI

DialerAI

Star2Billing S.L. (ESB65173742)
Five9
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About

Our autodialer software are used for automating sales calls, payment collections, appointment reminders, phone polling and market research. It can also be used for mass emergency voice broadcasting. The system is ideal for Telcos and companies selling callcenter services as it is multi-tenant with billing and white-labeled while being economical to run as you choose your own Voice Provider. Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving messages on answering machines.

About

Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses and call centers with national or international calling needs

Audience

Truly a software that has stood the test of time, perfect for Medium to Large Enterprises that need a reliable contact center software solution.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Play Video List Campain Dashboard Agents IVR View more images or videos

Screenshots and Videos

Play Video Five9 Screenshot 1 Five9 Screenshot 1 Five9 Screenshot 1 Five9 Screenshot 1 Five9 Screenshot 1 View more images or videos

Pricing

$199.00/month
Free Version Not Supported
Free Trial Supported

Pricing

$100.00 per user per month
Inbound, Outbound, and Blended Dialer packages available
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Reviews/Ratings

Overall 4.0 / 5
ease 4.5 / 5
features 3.5 / 5
design 3.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • We needed a TCPA dialer, and Five9 has the best one out there for productive dialing. Also, their inbound and outbound campaign feature setup is very rich.
  • It’s easy to accept and transfer calls to other reps when the calls come in. Easy to use interface as well.

Cons

  • The only thing that I don't like about five9 is the admin center is Java which is not run through HTML5. This will be released but not any time soon.
  • How there is no texting ability like other softwares I’ve used in the past like truly.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Star2Billing S.L. (ESB65173742)
Founded: 2009
Spain
dialer.ai/landing/

Company Information

Five9
Founded: 2001
United States
go.five9.com/call-center-software

Alternatives

Dialfire

Dialfire

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Intermedia Unite

Intermedia
Voiso

Voiso
Bigly Sales

Bigly Sales
CloudTalk

CloudTalk
DialedIn

DialedIn
3CLogic

3CLogic
CloudTalk

CloudTalk
XCALLY

XCALLY

Xenialab
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Genesys Cloud CX

Genesys Cloud CX

Genesys
View All

Categories

AI Call Center Supported
AI Dialers Supported
Auto Dialer Supported
Call Center Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
Voice Broadcasting Supported

Categories

AI Dialers Supported
AI Voice Agents Supported
Auto Dialer Supported
Call Center Supported
Call Center Infrastructure (CCI) Supported
Call Monitoring Supported
Call Recording Supported
Contact Center as a Service (CCaaS) Supported
Contact Center Quality Assurance Supported
Customer Engagement Supported
Customer Experience Supported
Customer Service Supported
Customer Success Supported
Experience Orchestration Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
Sales Enablement Supported
Telemarketing Supported
Telephony Supported
Workforce Optimization (WFO) Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Not Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
Show More Features

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Sales Enablement Features

Collaboration Not Supported
Contact Management Supported
Content Management Not Supported
Document Management Not Supported
Goals / Quota Management Supported
Lead Management Supported
Meeting Management Not Supported
Performance Management Supported
Presentation Management Not Supported
Proposal Management Not Supported
Territory Management Supported
Training Management Not Supported

Telemarketing Features

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
CRM Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Lead Distribution Supported
Outbound Call Center Supported

Integrations

2Ring Dashboards & Wallboards Not Supported
Blotout Not Supported
CallFinder Not Supported
Chatterbox Not Supported
Cresta Not Supported
Daisee Not Supported
Gong Not Supported
Grow Not Supported
INFOCU5 Not Supported
Invoca Not Supported
LeadPerfection Not Supported
Meera Not Supported
Nightfall Not Supported
Operata Not Supported
Oracle Cloud Infrastructure Not Supported
Phonexa Not Supported
Resemble AI Not Supported
SpiceX Not Supported
Verint Workforce Engagement Not Supported
WIZ AI Talkbots Not Supported
Show More Integrations
View All 1 Integration

Integrations

2Ring Dashboards & Wallboards Supported
Blotout Supported
CallFinder Supported
Chatterbox Supported
Cresta Supported
Daisee Supported
Gong Supported
Grow Supported
INFOCU5 Supported
Invoca Supported
LeadPerfection Supported
Meera Supported
Nightfall Supported
Operata Supported
Oracle Cloud Infrastructure Supported
Phonexa Supported
Resemble AI Supported
SpiceX Supported
Verint Workforce Engagement Supported
WIZ AI Talkbots Supported
Show More Integrations
View All 105 Integrations
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