DialedIn
uContact

uContact

net2phone
+
+
Visit Website
Learn More
Update Features
Add To Compare
Add To Compare

About

DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead.

About

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Call centers with at least 5 agents, engaged in inbound, outbound and blended call environments.

Audience

Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Play Video Why DialedIn is Now One of the Top-Rated Premium Dialers Boost agent performance and streamline operations with DialedIn’s flexible call center software—featuring intelligent routing, real-time analytics, and customizable tools built for efficiency. Trusted by businesses and top-rated across G2, Capterra, GetApp, and Software Advice, DialedIn delivers advanced call center solutions backed by responsive, reliable support. Gain full visibility into your call center with DialedIn’s advanced analytics—track performance, uncover insights, and optimize training from a single pane of glass. View more images or videos

Screenshots and Videos

Play Video uContact Overview Voice Chat Bot & Automations Analytics & Wallboards Unified Inbox View more images or videos

Pricing

$25.00/month/user
Enterprise Plus - $25 per user w/
annual commit
Enterprise - $39 per user w/
annual commit
Professional - $59 per user w/
annual commit
Small Business - $79 per user w/
annual commit
Free Version Not Supported
Free Trial Not Supported

Pricing

$59.99/month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center.

Cons

  • There is no solution to edit field names and their order.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

DialedIn
Founded: 1996
United States
getdialedin.com

Company Information

net2phone
Founded: 1990
United States
www.net2phone.com/products/cloud-contact-center-solutions

Alternatives

CallTools

CallTools

Alternatives

CallShaper

CallShaper
Freshcaller

Freshcaller

Freshworks
iCallify

iCallify
CallShaper

CallShaper
LeadDesk

LeadDesk
NobelBiz

NobelBiz
NobelBiz

NobelBiz
Genesys Cloud CX

Genesys Cloud CX

Genesys
View All
CallCenterHosting

CallCenterHosting

View All

Categories

Auto Dialer Supported
Call Center Supported
Call Center Infrastructure (CCI) Supported
Contact Center as a Service (CCaaS) Supported
Contact Center Quality Assurance Supported
IVR Supported
Predictive Dialer Supported
Sales Dialers Supported

Categories

Auto Dialer Supported
Call Center Supported
Contact Center as a Service (CCaaS) Supported
Customer Communications Management Supported
IVR Supported
Predictive Dialer Supported
Sales Dialers Supported
Voice Broadcasting Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
Show More Features

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Integrations

Microsoft Dynamics 365 Supported
Microsoft Teams Supported
Salesforce Supported
Dropbox Supported
Facebook Not Supported
Gong Supported
Google Workspace Supported
HubSpot Sales Hub Supported
Infobip Not Supported
Instagram Not Supported
Jira Supported
Make Supported
Oracle CRM On Demand Supported
Slack Supported
Twilio Not Supported
Verbio Not Supported
WhatsApp Not Supported
Zendesk Supported
Zoho Analytics Supported
net2phone Not Supported
Show More Integrations
View All 15 Integrations

Integrations

Microsoft Dynamics 365 Supported
Microsoft Teams Supported
Salesforce Supported
Dropbox Not Supported
Facebook Supported
Gong Not Supported
Google Workspace Not Supported
HubSpot Sales Hub Not Supported
Infobip Supported
Instagram Supported
Jira Not Supported
Make Not Supported
Oracle CRM On Demand Not Supported
Slack Not Supported
Twilio Supported
Verbio Supported
WhatsApp Supported
Zendesk Not Supported
Zoho Analytics Not Supported
net2phone Supported
Show More Integrations
View All 13 Integrations
Claim uContact and update features and information
Claim uContact and update features and information