DialedIn vs. Intalk.io Comparison


DialedIn	Intalk.io	+	+
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About DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead.		About Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Call centers with at least 5 agents, engaged in inbound, outbound and blended call environments.		Audience Organizations searching for an omnichannel customer interaction platform
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $25.00/month/user Enterprise Plus - $25 per user w/ annual commit Enterprise - $39 per user w/ annual commit Professional - $59 per user w/ annual commit Small Business - $79 per user w/ annual commit Free Version Not Supported Free Trial Not Supported		Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information DialedIn Founded: 1996 United States getdialedin.com		Company Information Intalk.io Founded: 2014 India www.intalk.io
Alternatives CallTools		Alternatives ID Cloud Teckinfo Solutions pvt. ltd.
Freshcaller Freshworks		CloudTalk
CallShaper		3CLogic
NobelBiz		NobelBiz
Genesys Cloud CX Genesys View All		VCC Live View All
Categories Auto Dialer Supported Call Center Supported Call Center Infrastructure (CCI) Supported Contact Center as a Service (CCaaS) Supported Contact Center Quality Assurance Supported IVR Supported Predictive Dialer Supported Sales Dialers Supported		Categories Auto Dialer Supported Call Center Supported Call Center Infrastructure (CCI) Supported Call Recording Supported Call Tracking Supported Cloud Communication Platform Supported Cloud PBX Supported Contact Center Quality Assurance Supported Contact Management Supported Customer Service Supported IVR Supported Predictive Dialer Supported Telephony Supported Unified Communications Supported
Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Not Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Not Supported Voice Mail Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported		Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Not Supported Call Scripting Supported Lead Management Not Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported IVR Features Call Center Not Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Not Supported Voice Mail Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Not Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Not Supported Contact Management Not Supported FCC Compliance Not Supported FTC Compliance Not Supported Lead Capture Not Supported Lead Management Not Supported Show More Features Call Tracking Features Call Log Not Supported Call Recording Not Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Not Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Not Supported Cloud Communication Platform Features Audio / Video Conferencing Not Supported Call Center Not Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Not Supported IVR / Voice Recognition Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Not Supported SIP Trunking Not Supported Virtual Extensions Not Supported Web Conferencing Not Supported Contact Management Features Activity Management Not Supported Appointment Management Not Supported Contact Database Not Supported Contact History Not Supported Contact Import/Export Not Supported Customer Pipeline Not Supported Email Marketing Not Supported Group Management Not Supported Interaction Tracking Not Supported Lead Management Not Supported Prospecting Tools Not Supported Sales Pipeline Management Not Supported Search / Filter Not Supported Segmentation Not Supported Shared Contacts Not Supported Social Media Integration Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Not Supported Queue Management Supported Self Service Portal Not Supported Social Media Integration Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Not Supported Inbound Reporting Not Supported IVR / Voice Recognition Supported Outbound Reporting Not Supported Predictive Dialer Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Not Supported Unified Communications Features Audio / Video Conferencing Not Supported Calendar Management Not Supported Call Recording Supported Call Routing Not Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Not Supported Mobile Access Not Supported Multi-User Collaboration Not Supported Voice Mail Not Supported
Integrations Microsoft Dynamics 365 Supported Salesforce Supported Zendesk Supported Dropbox Supported Freshdesk Not Supported Gong Supported Google Workspace Supported HubSpot Sales Hub Supported Jira Supported Make Supported Microsoft Teams Supported Oracle CRM On Demand Supported SMART SERVICE DESK ITSM Not Supported Slack Supported SuiteCRM Not Supported Zapier Supported Zapier Canvas Supported Zoho Analytics Supported Zoho CRM Not Supported Show More Integrations View All 15 Integrations		Integrations Microsoft Dynamics 365 Supported Salesforce Supported Zendesk Supported Dropbox Not Supported Freshdesk Supported Gong Not Supported Google Workspace Not Supported HubSpot Sales Hub Not Supported Jira Not Supported Make Not Supported Microsoft Teams Not Supported Oracle CRM On Demand Not Supported SMART SERVICE DESK ITSM Supported Slack Not Supported SuiteCRM Supported Zapier Not Supported Zapier Canvas Not Supported Zoho Analytics Not Supported Zoho CRM Supported Show More Integrations View All 7 Integrations
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