DialedIn vs. ICTContact Comparison


DialedIn	ICTContact ICTInnovations	+	+
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About DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead.		About ICTContact is advanced contact center software featuring omnichannel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration, and multi-tenant and white-label support suitable for contact centers, call centers, entrepreneurs, and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing, and progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents, and it fits most of the inbound/outbound contact center scenarios and business automation. It is simple, reliable, powerful, and provides a user-friendly web portal for effective and efficient communications management.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Call centers with at least 5 agents, engaged in inbound, outbound and blended call environments.		Audience Businesses, service providers, carriers, telecom operators, call centers, contact centers, ITSPs
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $25.00/month/user Enterprise Plus - $25 per user w/ annual commit Enterprise - $39 per user w/ annual commit Professional - $59 per user w/ annual commit Small Business - $79 per user w/ annual commit Free Version Not Supported Free Trial Not Supported		Pricing $1500 one-time Free Version Not Supported Free Trial Supported
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.0 / 5 Read all reviews
		Pros & Cons from Real Users Pros ICTContact makes managing customer interactions so much easier by bringing everything under one dashboard — voice calls, SMS, email, WhatsApp, web chat. The built-in IVR Studio with drag-and-drop design really speeds up setting up custom call flows without needing to write code. I also appreciate its CRM + automation tools for handling leads, quotes, and contact history in a centralized way — nothing falls through the cracks. Scaling up is smooth thanks to the multi-tenant and white-label support, making it great if you ever want to serve different customers or brands under one roof. Cons The learning curve early on is a little steeper than simpler SaaS tools, especially configuring all the dialing modes, IVR rules, and channel integrations — but after a few days, things settle nicely.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information DialedIn Founded: 1996 United States getdialedin.com		Company Information ICTInnovations Founded: 2006 Pakistan www.ictontact.com
Alternatives CallTools		Alternatives DialedIn
Freshcaller Freshworks		Call Center Studio
CallShaper		uContact net2phone
NobelBiz		Kunnect
Genesys Cloud CX Genesys View All		Vonage Contact Center Vonage View All
Categories Auto Dialer Supported Call Center Supported Call Center Infrastructure (CCI) Supported Contact Center as a Service (CCaaS) Supported Contact Center Quality Assurance Supported IVR Supported Predictive Dialer Supported Sales Dialers Supported		Categories Call Center Supported Contact Center as a Service (CCaaS) Supported IVR Supported
Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Not Supported Voice Mail Supported Show More Features Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Not Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported		Call Center Features Blended Call Center Supported Call Logging Not Supported Call Recording Supported Call Scripting Not Supported Campaign Management Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Supported IVR Features Call Center Supported Call Logging Supported Call Recording Not Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Not Supported Voice Mail Supported
Integrations Dropbox Supported Gong Supported Google Workspace Supported HubSpot Sales Hub Supported ICTBroadcast Not Supported Jira Supported Make Supported Microsoft Dynamics 365 Supported Microsoft Teams Supported Oracle CRM On Demand Supported Salesforce Supported Slack Supported Zapier Supported Zapier Canvas Supported Zendesk Supported Zoho Analytics Supported Show More Integrations View All 15 Integrations		Integrations Dropbox Not Supported Gong Not Supported Google Workspace Not Supported HubSpot Sales Hub Not Supported ICTBroadcast Supported Jira Not Supported Make Not Supported Microsoft Dynamics 365 Not Supported Microsoft Teams Not Supported Oracle CRM On Demand Not Supported Salesforce Not Supported Slack Not Supported Zapier Not Supported Zapier Canvas Not Supported Zendesk Not Supported Zoho Analytics Not Supported Show More Integrations View All 1 Integration
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