DialedIn
Five9
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About

DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead.

About

Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call centers with at least 5 agents, engaged in inbound, outbound and blended call environments.

Audience

Truly a software that has stood the test of time, perfect for Medium to Large Enterprises that need a reliable contact center software solution.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Play Video Why DialedIn is Now One of the Top-Rated Premium Dialers Boost agent performance and streamline operations with DialedIn’s flexible call center software—featuring intelligent routing, real-time analytics, and customizable tools built for efficiency. Trusted by businesses and top-rated across G2, Capterra, GetApp, and Software Advice, DialedIn delivers advanced call center solutions backed by responsive, reliable support. Gain full visibility into your call center with DialedIn’s advanced analytics—track performance, uncover insights, and optimize training from a single pane of glass. View more images or videos

Screenshots and Videos

Play Video Five9 Screenshot 1 Five9 Screenshot 1 Five9 Screenshot 1 Five9 Screenshot 1 Five9 Screenshot 1 View more images or videos

Pricing

$25.00/month/user
Enterprise Plus - $25 per user w/
annual commit
Enterprise - $39 per user w/
annual commit
Professional - $59 per user w/
annual commit
Small Business - $79 per user w/
annual commit
Free Version Not Supported
Free Trial Not Supported

Pricing

$100.00 per user per month
Inbound, Outbound, and Blended Dialer packages available
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Reviews/Ratings

Overall 4.0 / 5
ease 4.5 / 5
features 3.5 / 5
design 3.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • We needed a TCPA dialer, and Five9 has the best one out there for productive dialing. Also, their inbound and outbound campaign feature setup is very rich.
  • It’s easy to accept and transfer calls to other reps when the calls come in. Easy to use interface as well.

Cons

  • The only thing that I don't like about five9 is the admin center is Java which is not run through HTML5. This will be released but not any time soon.
  • How there is no texting ability like other softwares I’ve used in the past like truly.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

DialedIn
Founded: 1996
United States
getdialedin.com

Company Information

Five9
Founded: 2001
United States
go.five9.com/call-center-software

Alternatives

CallTools

CallTools

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia
Freshcaller

Freshcaller

Freshworks
Bigly Sales

Bigly Sales
CallShaper

CallShaper
DialedIn

DialedIn
NobelBiz

NobelBiz
CloudTalk

CloudTalk
Genesys Cloud CX

Genesys Cloud CX

Genesys
View All
Genesys Cloud CX

Genesys Cloud CX

Genesys
View All

Categories

Auto Dialer Supported
Call Center Supported
Call Center Infrastructure (CCI) Supported
Contact Center as a Service (CCaaS) Supported
Contact Center Quality Assurance Supported
IVR Supported
Predictive Dialer Supported
Sales Dialers Supported

Categories

AI Dialers Supported
AI Voice Agents Supported
Auto Dialer Supported
Call Center Supported
Call Center Infrastructure (CCI) Supported
Call Monitoring Supported
Call Recording Supported
Contact Center as a Service (CCaaS) Supported
Contact Center Quality Assurance Supported
Customer Engagement Supported
Customer Experience Supported
Customer Service Supported
Customer Success Supported
Experience Orchestration Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
Sales Enablement Supported
Telemarketing Supported
Telephony Supported
Workforce Optimization (WFO) Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
Show More Features

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Sales Enablement Features

Collaboration Not Supported
Contact Management Supported
Content Management Not Supported
Document Management Not Supported
Goals / Quota Management Supported
Lead Management Supported
Meeting Management Not Supported
Performance Management Supported
Presentation Management Not Supported
Proposal Management Not Supported
Territory Management Supported
Training Management Not Supported

Telemarketing Features

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
CRM Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Lead Distribution Supported
Outbound Call Center Supported

Integrations

Gong Supported
Microsoft Dynamics 365 Supported
Salesforce Supported
Zendesk Supported
ABBYY Timeline Not Supported
Chatdesk Not Supported
CommunityWFM Not Supported
Creovai Not Supported
Flip Not Supported
Fuze Not Supported
Logicbox Not Supported
Microsoft Teams Supported
Outdoo AI Not Supported
Rafiki Not Supported
Sapling AI Writing Assistant Not Supported
Slack Supported
SmartBots Not Supported
ValidSoft Not Supported
Vantage Point Not Supported
Velocify Not Supported
Show More Integrations
View All 15 Integrations

Integrations

Gong Supported
Microsoft Dynamics 365 Supported
Salesforce Supported
Zendesk Supported
ABBYY Timeline Supported
Chatdesk Supported
CommunityWFM Supported
Creovai Supported
Flip Supported
Fuze Supported
Logicbox Supported
Microsoft Teams Not Supported
Outdoo AI Supported
Rafiki Supported
Sapling AI Writing Assistant Supported
Slack Not Supported
SmartBots Supported
ValidSoft Supported
Vantage Point Supported
Velocify Supported
Show More Integrations
View All 105 Integrations
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