SnapComms

SnapComms

SnapComms, an Everbridge company
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About

The Crises Control modular platform helps organisations, during incidents, emergencies and crises, keep lines of communication open by making it easy to send notifications to any number of people at once, allowing for immediate, individual response with an automatic audit trail. Crises Control is invaluable for providing up-to-the minute notifications to users, minimising the impact to people’s safety, damage to the environment and the organisation. Crises Control offers a providing a single SaaS solution for business continuity, disaster recovery and emergency communication.

About

SnapComms is an Everbridge Company - The only end to end critical event management and employee communication solution in the world. Designed with all workplaces in mind, our software bypasses email to inform and engage every employee. Dynamic, visual tools get 100% message readership over desktop, digital display, and mobile, whether staff are working from home or the workplace. Customizable features ensure staff see your messages at the right time, every time. Discover our suite of communication channels: alerts, tickers, screensavers, surveys, quizzes, newsletter, lock screen, wallpapers, emergency notifications, and digital signage. Pricing starts from 100+ staff.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Organisations looking to improve emergency communications and crisis management program

Audience

Organizations interested in a multi-channel communications platform to reach and engage employees on desktop, mobile and digital signage

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

£1 per user per year
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.5 / 5
design 5.0 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.2 / 5
ease 5.0 / 5
features 4.2 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Crises Control app saves this time and money it makes it really easy to come and get it with especially when we need to send out confidential files without risk.
  • We have a large workforce in multiple locations: Madrid, London and Tokyo. We use Crises Control to communicate to all staff when an IT outage occurs (e.g. Citrix or telephony is down). The support staff are also very helpful!

Cons

  • Crises Control has been easy to deploy across an organisation but it took one week to get the set up and running which was longer than expected.
  • The tool is simple to setup and use so we haven't seen anything so far.

Pros & Cons from Real Users

Pros

  • Ease of use. A good way to communicate with employees with the computer. The metrics inside the tool. The content folder makes it easy to use.
  • Easy to send information, templates that help organize what you want to communicate. It speeds up the time used to send the interested parties.
  • Our facility has undertaken a huge EHR Upgrade, which impacts every employee - this is a great way to reach everyone with updates. Our marketing department has started using the system to send out updates for upcoming events - my department uses the program to share updates and our nursing department uses it for Nursing Education. In a recent sudden downtime of systems-I used SnapComms to alert areas of downtime needs.
  • Great pop-up and screensaver options with personalization to your company colors and logos. The special holiday popups are always a nice change of pace as well.

Cons

  • Ticker. Sometimes miss messages and don't pop back up again.
  • It takes time to update on computers. Some functions can be improved to show more information, for example, polls.
  • We have experienced no issues with using the product, it's very easy to train staff to update their sub-departments.
  • Needs more holiday popups and maybe more ala cart options or the ability to build your own package.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Crises Control
Founded: 2014
United Kingdom
www.crises-control.com/

Company Information

SnapComms, an Everbridge company
Founded: 2002
United States
www.snapcomms.com

Alternatives

Alternatives

WebEOC

WebEOC

Juvare
Channels

Channels

Telelogos
DisasterLAN

DisasterLAN

Buffalo Computer Graphics

Categories

Categories

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
IVR / Voice Recognition Not Supported

Emergency Notification Features

Contact Management Supported
Geo Targeting Supported
Mass Notifications Supported
Scenario Planning Supported
Templates Supported
Two-Way Communication Supported

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Supported
Newsletter Management Not Supported
Surveys & Feedback Supported

Incident Management Features

Audit Trail Supported
Corrective Actions (CAPA) Not Supported
Disaster Recovery Not Supported
Incident Reporting Supported
IT Incident Management Not Supported
OSHA Compliance Not Supported
Root-Cause Diagnosis Not Supported
Safety Management Supported
Task Management Supported
Ticket Management Supported

Employee Communication Tools Features

Activity / News Feed Supported
Audio / Video Conferencing Not Supported
Blogs Not Supported
Chat / Messaging Not Supported
Employee Directory Not Supported
Event Calendar Supported
File Sharing Not Supported
Knowledge Management Not Supported
Newsletter Management Supported
Surveys & Feedback Supported

Internal Communications Features

App Integration Not Supported
Blogs Not Supported
Chat/Messaging Not Supported
Email Management Not Supported
Employee Directory Not Supported
Event Calendar Supported
Newsletter Management Supported
Photo Gallery Not Supported
Social Sharing Not Supported
Survey Management Supported
Telephony Not Supported
Video Chat Not Supported
Voice Chat Not Supported

Integrations

Microsoft 365 Supported

Integrations

Microsoft 365 Not Supported
Claim Crises Control and update features and information
Claim Crises Control and update features and information
Claim SnapComms and update features and information
Claim SnapComms and update features and information