Thinfinity Workspace

Thinfinity Workspace

Cybele Software, Inc.
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About

ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.

About

Thinfinity® Workspace 7 is a comprehensive, secure platform that offers a zero-trust approach, enabling secure and contextual access to corporate virtual desktops, virtual applications, internal web apps, SaaS, and files, whether they are on Windows, Linux, or mainframes. It supports various deployment models, including cloud, on-premise, and hybrid settings, and can be deployed on any cloud provider of your choice. With its proprietary reverse gateway technology, Thinfinity® Remote Workspace 7 ensures secure reverse connections over SSL with TLS 1.3 encryption. This robust approach doesn't require client-side installations, firewall modifications, or the opening of inbound ports on your network, thereby enhancing the security infrastructure of your business. The platform ensures all browser-based connections are secured over HTTPS, offering a wide variety of authentication options, from straightforward User/Password to sophisticated Active Directory authentication.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

MSP, cloud, VAR, audio/visual, internal IT, and managed security providers

Audience

Organizations of all sizes (ISVs, SMBs, Fortune 500, educational organizations) that need to securely deliver any applications and desktops to any device from the browser without the cost & complexity of virtual desktops or VPNs.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$27 per month
Free - $0
One - $27 per month, single tech license
Standard - $42 per month per concurrent tech
Premium - $52 per month per concurrent tech
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.9 / 5
features 4.8 / 5
design 4.3 / 5
support 4.6 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.4 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • I use this a dozen or so times a year with IT support companies when they need control of my computer for trouble shooting. Always fast and easy to use.
  • 1. The best feature of Connect Wise Control is the ability to manually control the screen resolution output while working on slow bandwidth connection. 2. The sessions are protected and secured. 3. The device remote controlling works smoothly without any jitter or lags in either video or audio.
  • - The user interface is intuitive and easy to use. - It provides a stable and reliable connection from both end. - The connection time is quick, and the software is not heavy on processor while running.
  • - The free version is a great tool to get started. - It is pretty easy to set up and use. - It is a very stable tool and does not put load on the system.
  • The interface of the software is straightforward and easy to use that helps in organizing multiple clients at a time. It takes negligible to time to connect, and the connection is swift and reliable with no latency. The connection can be formed in a flexible manner via email or code.

Cons

  • No cons. Works like it's supposed to. Sometimes clients forget to click the allow the download, but that's not really a con of the product.
  • 1. The only thing in which the tool lacks behind is the user interface of the tool, that is quite messy and unorganized. But UI plays a crucial role in user experience.
  • - ConnectWise control is the perfect tool for reliable and fast remote access, and it provides what it claims.
  • - There are some minor bugs, like the guest monitor does not work properly.
  • The backward version of the agent is not supported. It does not have iOS or Android support.

Pros from Real Users

Pros

  • Ease of Use: The web-based interface is user-friendly and easy to set up. Flexibility: Allows access from virtually any device with internet connectivity. Cost-Effective: Reduces the need for extensive hardware setups, as applications run on a central server. Scalability: Suitable for both small businesses and larger enterprises, adapting to varying needs.
  • Very simple installation, pre-configured applications. I created some RDP connections very quickly, they work very smoothly even at high resolution. The integration into Microsoft Active Directory was also problem-free. Many different possibilities to connect remote systems, RDP, VNC, websites etc.
  • It works to view a remote PC from secure environments where Microsoft's RDP may be disabled, where no software can be installed, and no additions to browsers allowed. Where the work firewall has no inbound ports and very limited outbound ports, say 443 and 80 only via a gatekeeping proxy server. So the remote PC is simply an active web page.
  • It's very secured to access my desktop and files from any network. I can easily connect from any devices with Any OS.
  • - Secure remote access: Thinfinity Workspace provides robust security features, including SSL encryption, Two-Factor Authentication (2FA), and Single Sign-On (SSO), ensuring the safety of your data and connections. - Platform-agnostic: Compatible with various operating systems and devices, including Windows, macOS, Linux, iOS, and Android, enabling users to access their applications and files from any location and device. - User-friendly interface: The intuitive and customizable interface allows for easy navigation and a seamless user experience. - Application virtualization: Thinfinity Workspace enables businesses to host and manage virtual applications, reducing the need for local installations and making it easier to manage and update software. - Scalability and flexibility: This solution can be easily scaled up or down to accommodate the changing needs of businesses, making it an ideal choice for companies of all sizes.
  • Thinfinity Remore Workspace it's a great solution for deploying GPU intensive applications in any device. It's been a lifesaver.
  • It's a great solution for deploying legacy software in a browser.
  • Not only does it provide cost efficiency, but it also offers easy on-demand management of remote access to the cloud.
  • Thinfinity Remote Workspace is amazing. It's allowed our workforce to be more flexible and use different devices.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

ConnectWise
Founded: 1982
United States
screenconnect.connectwise.com/

Company Information

Cybele Software, Inc.
Founded: 2002
United States
www.cybelesoft.com/thinfinity/workspace/

Alternatives

Alternatives

Kasm Workspaces

Kasm Workspaces

Kasm Technologies
V2 Cloud

V2 Cloud

V2 Cloud Solutions

Categories

Co-Browsing Supported
Customer Service Supported
Help Desk Supported
Meeting Supported
MSP Supported
Remote Desktop Supported
Remote Support Supported
Remote Work Supported
Video Conferencing Supported
Web Conferencing Supported

Categories

Digital Workplace Supported
Hybrid Cloud Supported
IT Management Supported
MSP Supported
Remote Desktop Supported
Remote Work Supported
Sandbox Supported
Virtual Machine Supported
Virtual Workspace Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Not Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Supported
Remote Wake Not Supported
User Management Not Supported

Remote Work Features

Collaboration Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Not Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Supported
Web Conferencing Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Not Supported

Meeting Features

Action Item Tracking Not Supported
Agenda Management Not Supported
Attendee Management Supported
Board Meetings Supported
Committee Meetings Supported
Internal Meetings Supported
Invitation Management Supported
Legislative Meetings Supported
Materials Management Not Supported
Meeting Feedback Not Supported
Meeting Preparation Tools Not Supported
Meeting Room Booking Not Supported
Minutes Management Not Supported
Post-Meeting Tools Supported
Scheduling Not Supported
Travel Management Not Supported
Voting Management Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Not Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

MSP Features

Backup Management Supported
Billing & Invoicing Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Not Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Remote Desktop Features

Chat Not Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Supported
Remote Wake Supported
User Management Supported

Remote Work Features

Collaboration Supported
Credential Management Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Application Virtualization Features

Conflict Prevention Not Supported
Cross-Platform Support Supported
Dashboard Supported
Debugging Not Supported
Incident Management Not Supported
Legacy App Support Supported
Memory Protection Supported
Multiple App Instances Supported

Desktop as a Service (DaaS) Features

Admin Console Supported
Application Management Supported
Backup & Recovery Supported
BYOL Management Supported
Cloud Encryption Supported
Device Management Not Supported
File Management Supported
GPU Virtualization Supported
Multi-Factor Authentication Supported
Policy Management Supported
Single Sign On Supported
User Provisioning Supported

Digital Workplace Features

Activity / News Feed Not Supported
Calendar Management Supported
Chat / Messaging Not Supported
Content Management Not Supported
Document Management Supported
Employee Directory Not Supported
File Sharing Supported
Knowledge Management Not Supported
Surveys & Feedback Not Supported
Task Management Not Supported

Virtual Desktop (VDI) Features

Desktop-as-a-Service Supported
Load Balancing Supported
Multi-Device Support Supported
Multi-Factor Authentication Supported
Permissions / Access Controls Supported
Self Service Portal Supported
Third Party Integration Supported

Virtual Machine Features

Backup Management Not Supported
Graphical User Interface Supported
Remote Control Supported
VDI Supported
Virtual Machine Encryption Not Supported
Virtual Machine Migration Not Supported
Virtual Machine Monitoring Supported
Virtual Server Supported

Integrations

Acronis Cyber Protect Supported
Active Directory Not Supported
Amazon Web Services (AWS) Not Supported
Asio by ConnectWise Supported
Cisco Duo Not Supported
ForgeRock Not Supported
Google Virtual Private Cloud (VPC) Not Supported
ITBoost Supported
LinkedIn Not Supported
Microsoft Authenticator Not Supported
Microsoft Entra ID Not Supported
Naverisk RMM & PSA Supported
N‑able Passportal Supported
Okta Not Supported
OneLogin Not Supported
OpenText Core MDR Supported
Oracle Cloud Infrastructure Not Supported
Radius Not Supported
Slaask Supported
Zendesk Supported

Integrations

Acronis Cyber Protect Not Supported
Active Directory Supported
Amazon Web Services (AWS) Supported
Asio by ConnectWise Not Supported
Cisco Duo Supported
ForgeRock Supported
Google Virtual Private Cloud (VPC) Supported
ITBoost Not Supported
LinkedIn Supported
Microsoft Authenticator Supported
Microsoft Entra ID Supported
Naverisk RMM & PSA Not Supported
N‑able Passportal Not Supported
Okta Supported
OneLogin Supported
OpenText Core MDR Not Supported
Oracle Cloud Infrastructure Supported
Radius Supported
Slaask Not Supported
Zendesk Not Supported
Claim ConnectWise ScreenConnect and update features and information
Claim ConnectWise ScreenConnect and update features and information