ConnectWise ScreenConnectConnectWise
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Thinfinity WorkspaceCybele Software, Inc.
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About
ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools.
Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed.
Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.
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About
Thinfinity® Workspace 7 is a comprehensive, secure platform that offers a zero-trust approach, enabling secure and contextual access to corporate virtual desktops, virtual applications, internal web apps, SaaS, and files, whether they are on Windows, Linux, or mainframes. It supports various deployment models, including cloud, on-premise, and hybrid settings, and can be deployed on any cloud provider of your choice.
With its proprietary reverse gateway technology, Thinfinity® Remote Workspace 7 ensures secure reverse connections over SSL with TLS 1.3 encryption. This robust approach doesn't require client-side installations, firewall modifications, or the opening of inbound ports on your network, thereby enhancing the security infrastructure of your business.
The platform ensures all browser-based connections are secured over HTTPS, offering a wide variety of authentication options, from straightforward User/Password to sophisticated Active Directory authentication.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Audience
MSP, cloud, VAR, audio/visual, internal IT, and managed security providers
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Audience
Organizations of all sizes (ISVs, SMBs, Fortune 500, educational organizations) that need to securely deliver any applications and desktops to any device from the browser without the cost & complexity of virtual desktops or VPNs.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$27 per month
Free - $0
One - $27 per month, single tech license Standard - $42 per month per concurrent tech Premium - $52 per month per concurrent tech
Free Version
Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Pros from Real UsersPros
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationConnectWise
Founded: 1982
United States
screenconnect.connectwise.com/
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Company InformationCybele Software, Inc.
Founded: 2002
United States
www.cybelesoft.com/thinfinity/workspace/
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Alternatives |
Alternatives |
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Categories |
Categories |
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MSP Features
Backup Management
Not Supported
Billing & Invoicing
Supported
CRM
Not Supported
Dashboard
Supported
Help Desk
Supported
Issue Management
Supported
Live Chat
Supported
Patch Management
Supported
Privileged Access Management (PAM)
Not Supported
Project Management
Not Supported
Remote Access
Supported
Remote Systems Monitoring
Supported
Scheduling
Supported
Remote Desktop Features
Chat
Supported
Cross-Platform Access
Not Supported
File Transfer
Supported
Group View
Not Supported
Mobile Device Access
Supported
Multi Monitor Support
Supported
Record Remote Sessions
Supported
Remote Print
Supported
Remote Wake
Not Supported
User Management
Not Supported
Remote Work Features
Collaboration
Supported
Credential Management
Not Supported
Electronic Signature
Not Supported
Employee Monitoring
Not Supported
Live Chat
Not Supported
Meeting Management
Supported
Project Management
Not Supported
Remote Access
Supported
Remote Support
Supported
Screen Sharing
Not Supported
Softphone
Not Supported
Task Management
Not Supported
Time Zone Tracking
Not Supported
Video Chat
Supported
Web Conferencing
Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Not Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Not Supported
Meeting Features
Action Item Tracking
Not Supported
Agenda Management
Not Supported
Attendee Management
Supported
Board Meetings
Supported
Committee Meetings
Supported
Internal Meetings
Supported
Invitation Management
Supported
Legislative Meetings
Supported
Materials Management
Not Supported
Meeting Feedback
Not Supported
Meeting Preparation Tools
Not Supported
Meeting Room Booking
Not Supported
Minutes Management
Not Supported
Post-Meeting Tools
Supported
Scheduling
Not Supported
Travel Management
Not Supported
Voting Management
Not Supported
Remote Support Features
Diagnostic Tools
Supported
File Transfer
Supported
Live Chat
Not Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
Video Conferencing Features
Electronic Hand Raising
Not Supported
Mobile Access
Supported
On-Demand Webcasting
Not Supported
Presentation Streaming
Supported
Presentation Tools
Supported
Private Chat
Supported
Real-Time Chat
Supported
Record & Playback Ability
Supported
Screen Sharing
Supported
Two-Way Audio & Video
Supported
Video Conferencing
Supported
Whiteboard
Not Supported
Web Conferencing Features
Electronic Hand Raising
Not Supported
Mobile Access
Supported
On-Demand Webcasting
Not Supported
Presentation Streaming
Supported
Presentation Tools
Supported
Private Chat
Supported
Real-Time Chat
Supported
Record & Playback Ability
Supported
Screen Sharing
Supported
Two-Way Audio & Video
Supported
Video Conferencing
Supported
Whiteboard
Not Supported
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MSP Features
Backup Management
Supported
Billing & Invoicing
Supported
CRM
Not Supported
Dashboard
Supported
Help Desk
Supported
Issue Management
Supported
Live Chat
Not Supported
Patch Management
Not Supported
Privileged Access Management (PAM)
Not Supported
Project Management
Not Supported
Remote Access
Supported
Remote Systems Monitoring
Supported
Scheduling
Supported
Remote Desktop Features
Chat
Not Supported
Cross-Platform Access
Supported
File Transfer
Supported
Group View
Supported
Mobile Device Access
Supported
Multi Monitor Support
Supported
Record Remote Sessions
Supported
Remote Print
Supported
Remote Wake
Supported
User Management
Supported
Remote Work Features
Collaboration
Supported
Credential Management
Supported
Electronic Signature
Not Supported
Employee Monitoring
Not Supported
Live Chat
Not Supported
Meeting Management
Not Supported
Project Management
Not Supported
Remote Access
Supported
Remote Support
Supported
Screen Sharing
Supported
Softphone
Not Supported
Task Management
Not Supported
Time Zone Tracking
Not Supported
Video Chat
Not Supported
Web Conferencing
Not Supported
Application Virtualization Features
Conflict Prevention
Not Supported
Cross-Platform Support
Supported
Dashboard
Supported
Debugging
Not Supported
Incident Management
Not Supported
Legacy App Support
Supported
Memory Protection
Supported
Multiple App Instances
Supported
Desktop as a Service (DaaS) Features
Admin Console
Supported
Application Management
Supported
Backup & Recovery
Supported
BYOL Management
Supported
Cloud Encryption
Supported
Device Management
Not Supported
File Management
Supported
GPU Virtualization
Supported
Multi-Factor Authentication
Supported
Policy Management
Supported
Single Sign On
Supported
User Provisioning
Supported
Digital Workplace Features
Activity / News Feed
Not Supported
Calendar Management
Supported
Chat / Messaging
Not Supported
Content Management
Not Supported
Document Management
Supported
Employee Directory
Not Supported
File Sharing
Supported
Knowledge Management
Not Supported
Surveys & Feedback
Not Supported
Task Management
Not Supported
Virtual Desktop (VDI) Features
Desktop-as-a-Service
Supported
Load Balancing
Supported
Multi-Device Support
Supported
Multi-Factor Authentication
Supported
Permissions / Access Controls
Supported
Self Service Portal
Supported
Third Party Integration
Supported
Virtual Machine Features
Backup Management
Not Supported
Graphical User Interface
Supported
Remote Control
Supported
VDI
Supported
Virtual Machine Encryption
Not Supported
Virtual Machine Migration
Not Supported
Virtual Machine Monitoring
Supported
Virtual Server
Supported
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Integrations
Acronis Cyber Protect
Supported
Active Directory
Not Supported
Amazon Web Services (AWS)
Not Supported
Asio by ConnectWise
Supported
Cisco Duo
Not Supported
ForgeRock
Not Supported
Google Virtual Private Cloud (VPC)
Not Supported
ITBoost
Supported
LinkedIn
Not Supported
Microsoft Authenticator
Not Supported
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Integrations
Acronis Cyber Protect
Not Supported
Active Directory
Supported
Amazon Web Services (AWS)
Supported
Asio by ConnectWise
Not Supported
Cisco Duo
Supported
ForgeRock
Supported
Google Virtual Private Cloud (VPC)
Supported
ITBoost
Not Supported
LinkedIn
Supported
Microsoft Authenticator
Supported
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