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About

Commence, a cloud-based customer relationship management (CRM) software, is ideal for small to mid-size businesses. With Commence, users are able to manage communication with existing and potential customers. Commence features include lead management, marketing automation, customer portal, help desk functionality, reporting, and project management. Commence features marketing automation that allows users to launch targeted campaigns with a customizable budget.

About

vcita is an all-in-one business management app built for small to mid-sized businesses. vcita boasts a wide range of features that helps SMBs streamline daily tasks and operations and improve how they interact with clients, fueling growth and success. Top features include client and calendar management, billing and invoicing, online scheduling, lead capturing, and email campaigns. vcita also integrates with dozens of platforms, including Facebook, PayPal, Quickbooks, and more.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Small to midsize businesses.

Audience

Ideal for small businesses, accountants, lawyers, local service providers, coaches, fitness trainers, consultants, and more.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$29.00/month/user
Starting price $29.00/month/user
Free Version Not Supported
Free Trial Supported

Pricing

$12.00/month/user
Platinum: $99/month
Business: $59/month
Essentials: $29/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 3.0 / 5
ease 5.0 / 5
features 3.0 / 5
design 3.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Robust functionality that rivals enterprise players at half the cost. Highly customizable without programmer intervention.
  • Excellent sales automation and lead management. Good reporting. Very easy to use. Rapid ROI.

Cons

  • No multi language support - we were hoping for not only an English version but Dutch as well.
  • Integration with 3rd party programs a bit limited, but can use Zappier for other integrations

Pros & Cons from Real Users

Pros

  • Works well for basic scheduling if you need a way to let users set up their own appointment times on your calendar.

Cons

  • I didn't like how I couldn't have advanced customization options.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Commence
Founded: 1988
United States
www.commence.com

Company Information

vcita
Founded: 2010
United States
www.vcita.com

Alternatives

Alternatives

DoctorConnect

DoctorConnect

Adtel International
Trojan

Trojan

Trojan Trading

Categories

CRM Supported

Categories

CRM Supported
Email Marketing Supported
Lead Capture Supported
Medical Scheduling Supported
Patient Scheduling Supported
Scheduling Supported
SMS Marketing Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

CRM Features

Calendar/Reminder System Not Supported
Call Logging Not Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Not Supported
Marketing Automation Integration Not Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Not Supported
Social Media Integration Not Supported
Task Management Not Supported
Territory Management Not Supported

Appointment Reminder Features

Appointment Scheduling Supported
Calendar Management Supported
Call Reminders Not Supported
Email Reminders Supported
Online Booking Supported
Payment Reminders Supported
Recurring Appointments Supported
Rescheduling Supported
SMS Messaging Supported
Two-Way Messaging Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Supported
Client Database Supported
Group Scheduling Supported
Mobile Access Supported
Multi-Location Supported
Online Booking Supported
Online Payments Supported
Recurring Appointments Supported
Room Booking Management Supported

Billing and Invoicing Features

Billing Portal Supported
Contact Database Supported
Contingency Billing Not Supported
Customer Portal Supported
Customizable Invoices Supported
Dunning Management Not Supported
Hourly Billing Supported
Invoice History Supported
Mobile Payments Supported
Multi-Currency Supported
Online Invoicing Supported
Online Payments Supported
Payment Processing Supported
Project Billing Supported
Recurring/Subscription Billing Supported
Service Ticket Billing Supported
Tax Calculator Not Supported

Business Management Features

Billing & Invoicing Supported
CRM Supported
Employee Management Supported
Financial Management Not Supported
Inventory Management Not Supported
Marketing Management Supported
Order Management Not Supported
Point of Sale (POS) Not Supported
Project Management Not Supported
Purchasing Not Supported
Scheduling Supported
Time & Expense Tracking Not Supported
Training Management Not Supported
Vendor Management Not Supported

Email Marketing Features

A/B Testing Not Supported
Artificial Intelligence Not Supported
Auto-Responders Not Supported
CAN SPAM Compliance Not Supported
Customer Surveys Not Supported
Drip Campaigns Not Supported
Dynamic Content Not Supported
Event Triggered Email Supported
Image Library Supported
Landing Pages/Web Forms Supported
Mailing List Management Not Supported
Mobile Optimized Emails Not Supported
Reporting/Analytics Not Supported
Subscriber Management Not Supported
Template Management Not Supported
WYSIWYG Email Editor Not Supported

Lead Capture Features

Business Card / Badge Scanning Not Supported
Dashboard Supported
Data Extraction Not Supported
Lead Distribution Not Supported
Lead Notifications Not Supported
Lead Nurturing Not Supported
Lead Qualification Not Supported
Lead Scoring Not Supported
Online Forms Supported

Medical Scheduling Features

Appointment Management Supported
Billing & Invoicing Supported
Drag & Drop Not Supported
Facility Scheduling Not Supported
Multi-Location Not Supported
No-Show Tracking Supported
On Call Scheduling Not Supported
Patient Records Not Supported
Patient Scheduling Supported
Physician Management Not Supported
Recurring Appointments Supported
Self Service Portal Supported
Staff Scheduling Not Supported

SMS Marketing Features

2-Way Messaging Not Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Not Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Supported
Class Scheduling Supported
Employee Scheduling Supported
Facility Scheduling Not Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Supported
Payment Processing Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Not Supported
Room Booking Management Supported

Integrations

Dialpad Sell Not Supported
Duda Not Supported
Facebook Not Supported
FullContact Not Supported
GoDaddy Website Builder Not Supported
Google Ads Not Supported
Google Analytics Not Supported
Happy Grasshopper Not Supported
Joomla! Not Supported
Microsoft Excel Not Supported
PayPal Not Supported
QuickBooks Online Not Supported
Square Payments Not Supported
Stripe Not Supported
Weebly Not Supported
Wix Not Supported
WordPress Not Supported
Zapier Not Supported
Zoom Not Supported

Integrations

Dialpad Sell Supported
Duda Supported
Facebook Supported
FullContact Supported
GoDaddy Website Builder Supported
Google Ads Supported
Google Analytics Supported
Happy Grasshopper Supported
Joomla! Supported
Microsoft Excel Supported
PayPal Supported
QuickBooks Online Supported
Square Payments Supported
Stripe Supported
Weebly Supported
Wix Supported
WordPress Supported
Zapier Supported
Zoom Supported
Claim Commence and update features and information
Claim Commence and update features and information
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Claim vcita and update features and information