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About

Commence, a cloud-based customer relationship management (CRM) software, is ideal for small to mid-size businesses. With Commence, users are able to manage communication with existing and potential customers. Commence features include lead management, marketing automation, customer portal, help desk functionality, reporting, and project management. Commence features marketing automation that allows users to launch targeted campaigns with a customizable budget.

About

At Vital Software, we are dedicated to creating software that works the way you do. Vital Software produces solutions that cover all areas of the automotive industry. Vital Software is a leading provider of data-driven solutions for the automotive industry. Our customers include best-of-breed OEMs, dealer groups, and dealership businesses, and assist in the areas of Customer Relationship Management (CRM), lead distribution, CSI management, service and parts performance reporting, and more. Configurable so that the BDC is able to schedule customer contact points based on their own business processes, as well as measure customer satisfaction against CSI scorecards. Vital Software’s extensive marketing suite which provides is the ideal solution to plan, deliver, and report on marketing efforts across the dealer group. Create, manage, and analyze results from campaigns. Launch mail, email, and SMS wizards at the click of a button to send personalized communications.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Small to midsize businesses.

Audience

Companies in the automotive industry searching for a solution to manage customers, distribution, and reporting operations

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$29.00/month/user
Starting price $29.00/month/user
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Robust functionality that rivals enterprise players at half the cost. Highly customizable without programmer intervention.
  • Excellent sales automation and lead management. Good reporting. Very easy to use. Rapid ROI.

Cons

  • No multi language support - we were hoping for not only an English version but Dutch as well.
  • Integration with 3rd party programs a bit limited, but can use Zappier for other integrations

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Commence
Founded: 1988
United States
www.commence.com

Company Information

Vital Software
Australia
www.vitalsoftware.com.au

Alternatives

Alternatives

Trojan

Trojan

Trojan Trading
PBS DMS

PBS DMS

PBS Systems

Categories

CRM Supported

Categories

Automotive CRM Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

Integrations

Apple iPadOS Not Supported
Google Chrome Not Supported
HTML Not Supported
Microsoft 365 Not Supported
Microsoft Excel Not Supported
Microsoft Outlook Not Supported
Microsoft Word Not Supported
Mozilla Firefox Not Supported
Safari Not Supported

Integrations

Apple iPadOS Supported
Google Chrome Supported
HTML Supported
Microsoft 365 Supported
Microsoft Excel Supported
Microsoft Outlook Supported
Microsoft Word Supported
Mozilla Firefox Supported
Safari Supported
Claim Commence and update features and information
Claim Commence and update features and information
Claim Vital Software and update features and information
Claim Vital Software and update features and information