About
CommPeak helps organizations transform how they handle inbound and outbound communication. With cloud-based solutions that boost productivity, deepen engagement, and expand operational visibility, CommPeak turns everyday interactions into measurable business results.
Across every area of business communication, organizations can use CommPeak’s full range of cloud-based services. Use predictive dialing and omnichannel messaging to expand customer outreach. Manage business calling through Cloud PBX, an internet-based phone system. Identify and connect with active numbers using HLR LookUp, reach global markets with A–Z VoIP termination, and establish a local presence in target regions with DID numbers.
With integrations for over 100 CRMs and internal systems, CommPeak blends well with existing processes, allowing teams to get started quickly.Real-time monitoring provides complete visibility into performance. Combined with AI insights, a tier-1 provider network, and 24/7 live support
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About
DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call.
Key features include:
• Fast Setup & Deployment
• User-Friendly Interface
• Advanced Predictive, Preview & Progressive Dialing
• Smart Call Routing
• No-Code Integrations
• Comprehensive Reports
• Real-Time Analytics
• Security & Compliance
• Scalable Architecture
• Spam Mitigation With Our Patented CleanCallerID™ Technology
• Exceptional 24/7 U.S.-Based Support
• Flexible Pricing Options
Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Organizations of all sizes that need Predictive Dialer, VoIP, PBX, SMS and messaging service
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Audience
Call centers with at least 5 agents, engaged in inbound, outbound and blended call environments.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$75 per month
Free Version
Not Supported
Free Trial
Supported
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Pricing
$25.00/month/user
Enterprise Plus - $25 per user w/
annual commit Enterprise - $39 per user w/ annual commit Professional - $59 per user w/ annual commit Small Business - $79 per user w/ annual commit
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationCommPeak
Founded: 2012
Hong Kong
www.commpeak.com
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Company InformationDialedIn
Founded: 1996
United States
getdialedin.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Auto Dialer Features
Call Center Management
Not Supported
Call Recording
Not Supported
Call Reporting
Supported
Call Scripting
Not Supported
Lead Management
Supported
Power Dialer
Supported
Predictive Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Not Supported
Predictive Dialer Features
Call Monitoring
Supported
Call Recording
Not Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Not Supported
FCC Compliance
Not Supported
FTC Compliance
Not Supported
Lead Capture
Not Supported
Lead Management
Not Supported
Business Phone Systems Features
Call Logging
Supported
Call Monitoring
Supported
Call Recording
Not Supported
Call Routing
Supported
Employee Directory
Not Supported
IVR / Voice Recognition
Supported
Mobile Access
Not Supported
Virtual Call Center
Supported
Web Conferencing
Not Supported
Business VoIP Features
Call Parking
Not Supported
Call Recording
Not Supported
Contact Management
Not Supported
Encryption
Supported
IVR / Voice Recognition
Supported
Ring Groups
Not Supported
SIP Trunking
Supported
Unified Communications
Supported
Voice Quality Enhancement
Supported
Cloud PBX Features
Call Recording
Not Supported
Call Routing
Supported
IVR / Voice Recognition
Supported
Ring Groups
Not Supported
SIP Trunking
Supported
Virtual Extensions
Supported
Web Conferencing
Not Supported
SMS Marketing Features
2-Way Messaging
Supported
Artificial Intelligence
Not Supported
Contact Management
Supported
Mass Texting
Supported
Message Personalization
Supported
MMS
Not Supported
Mobile Coupons
Supported
Mobile Keywords
Supported
Polls / Voting
Not Supported
Reporting/Analytics
Supported
Scheduled Messaging
Supported
Shortcodes
Supported
Text-to-Win
Not Supported
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Auto Dialer Features
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Lead Management
Supported
Power Dialer
Supported
Predictive Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Not Supported
Predictive Dialer Features
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
IVR Features
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Phone Key Input
Supported
Survey Management
Not Supported
Text to Speech
Supported
Voice Customization
Not Supported
Voice Mail
Supported
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Integrations
Salesforce
Supported
Zapier
Supported
Dropbox
Not Supported
Dynamics 365 Customer Service
Supported
Gong
Not Supported
Google Workspace
Not Supported
HubSpot Sales Hub
Not Supported
Intercom
Supported
LXCRM
Supported
LiveAgent
Supported
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Integrations
Salesforce
Supported
Zapier
Supported
Dropbox
Supported
Dynamics 365 Customer Service
Not Supported
Gong
Supported
Google Workspace
Supported
HubSpot Sales Hub
Supported
Intercom
Not Supported
LXCRM
Not Supported
LiveAgent
Not Supported
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