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About

Cogsdale Customer Service Management (CSM) enables clients to seamlessly integrate superior customer relationship management (CRM) with their daily business process requirements. Purpose-built to accommodate the complex billing requirements of municipalities and utilities, Cogsdale CSM streamlines operations, cuts costs, and delivers the best quality services to their customers. The solution also enables users to schedule service orders, view active connections and payment history, and create payment schedules. Cogsdale offers a best-of-breed customer information system that includes: financials, distribution, utility billing, customer management, work management, project management, and procurement. Cogsdale extends the suite to include functionality such as: interactive voice response, document management, payment kiosks, and online credit checks. Cogsdale has been delivering powerful, integrated information solutions since 1997.

About

efluid is a comprehensive, integrated customer management solution specifically designed to address the challenges faced by companies in the utility sector. It enables energy, water, or heating utilities to handle the entire technical chain and manage customer relationships with a 360° vision. It is built on a component-based approach, connecting functional components in complex architectures, allowing for natural integration with business functions in both front and back offices. This design facilitates high customization, enabling each customer to adapt rules and processes to their specific organizational needs. efluid's architecture is solid and upgradeable, ensuring resilience in complex information systems. It offers a high level of configurability, allowing utilities to manage diverse services such as electricity, gas, urban heating, and water, and to model complex billing processes and meter readings through back-office workshops and remote solutions.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Public sector and/or local government utilities seeking a solution to improve and manage their operations

Audience

Companies wanting a solution to optimize their energy, water, and heating sector operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Cogsdale
Founded: 1997
Canada
www.cogsdale.com

Company Information

efluid
France
www.efluid.com

Alternatives

Alternatives

Fluentgrid CIS

Fluentgrid CIS

Fluentgrid
VertexOne

VertexOne

Vertex
Hansen CIS

Hansen CIS

Hansen Technologies
UtilAbility

UtilAbility

Cogitate
UMAX

UMAX

Itineris

Categories

Categories

Utility Billing Features

Account Management Supported
ACH Payment Processing Supported
Billing & Invoicing Supported
Cable Supported
Collections Management Supported
Customer Management Supported
Electricity Supported
Meter Management Supported
Metered Billing Supported
Move In / Move Out Supported
Natural Gas Supported
Non-Metered Billing Supported
Online Payment Processing Supported
Penalty / Cut-Off Processing Supported
Rate Management Supported
Service Call Management Supported
Trash Supported
Water Supported
Work Order Management Supported

Utility Management Systems Features

Billing & Invoicing Not Supported
Cable Not Supported
Customer Management Not Supported
Demand Planning Not Supported
Electricity Not Supported
Natural Gas Not Supported
Plant Management Not Supported
Service Call Management Not Supported
Trash Not Supported
Water Not Supported
Work Order Management Not Supported
Workforce Management Not Supported

Integrations

Vocantas Communicate Supported

Integrations

Vocantas Communicate Not Supported
Claim Cogsdale Customer Service Management and update features and information
Claim Cogsdale Customer Service Management and update features and information
Claim efluid and update features and information
Claim efluid and update features and information