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About

Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).

About

Convoso: The Best F 'ING Dialer for sales pros who mean business. Since 2006, Convoso has been flipping the script in the outbound sales, delivering an AI-powered sales platform that doesn't just help you grow—it helps you dominate. We’re not here to blend in; we’re here to stand out and help you do the same by driving profitability, connecting with more prospects, and crushing engagement at scale. And yeah, we’ve got compliance with TCPA and all the regs covered—so you can focus on what matters: closing deals. Convoso is trusted by thousands of customers across industries like insurance, financial services, solar, home services, BPOs, lead gen, and legal sectors. We’re not just another dialer. We’re the dialer built for closers.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Sales teams, Customer Support Teams, Internal Business Phone System, Call Center Solution, Online Stores

Audience

For organizations looking to increase their sales and marketing productivity. Caters to a range of industry verticals, such as insurance, BPO, lead gen, and more.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25.00/month (billed annually)
The pricing is based on the number of agents you have.
Free Version Not Supported
Free Trial Supported

Pricing

Call for Pricing
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.7 / 5
support 4.7 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.6 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • Auto calling recording, auto transcription, auto dialer, easy to install, easy to integrate, easy to use, best calling software.
  • Installation and configuration is quite straightforward. Their smart speed dialer tool speeds up call making and cuts down on time spent keying in numbers.
  • Incredible experience in general. Having utilized other call suppliers, I can unhesitatingly say CloudTalk brings the best incentive for your cash.
  • The application adapts perfectly with our business requirements and a strong point to note is the fact that it is able to record telephone calls and store them which can be of great help to you in the event of conflict with a customer.
  • The best benefit of the software is its monthly payable there is no annual membership needed. Cloudtalk helps to solve our problem to outreach interested customers. Fantastic support and staff.

Cons

  • Pricing may be a bit high for small organizations.
  • Pricing is higher which should be reduced and their windows application needs some improvements.
  • I really tried to search out any major disadvantage in this product but no such major issue found but always improvement required. There have been a few issues with the portable application, but there has been a new update to the application so these issues will ideally be a relic of past times.
  • The major drawback lies at the level of the calls or it can have connection problems or unstable network, making communication difficult.
  • There is nothing that comes to my mind.

Pros & Cons from Real Users

Pros

  • The practicality and ease of reporting for my day to day work, I'm able to track what my agent do and how they do it.
  • I love Convoso, it has a beautiful and friendly interface that explains why it always says welcome whenever I log into my account. It's easy to use.
  • It has a great interface, very user friendly and additionally, the customer support is very responsive and helpful.
  • As an agent the progressive dialing is so beneficial. Setting callbacks will help stay organized. Call recording for agents is a must.
  • They are all very helpful the staff and very professional especially the tech support. They ensure that your issue is addressed on that same call.

Cons

  • Could be confusing for new users, but its more just getting use to it.
  • Nothing really it really a good Software anytime, any day.
  • The advance features would need additional training and support but the basic features are easy to use
  • Call transfers can sometimes drop call. Call connections after a client picks up sometimes is delayed which leads to frustration.
  • Would like to see more call metrics available statistics for user.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

CloudTalk
Founded: 2016
United States
www.cloudtalk.io

Company Information

Convoso
Founded: 2006
United States
www.convoso.com

Alternatives

PBXware

PBXware

Bicom Systems

Alternatives

Categories

AI Call Center Supported
AI Dialers Supported
AI Voice Agents Supported
Auto Dialer Supported
Business VoIP Supported
Call Accounting Supported
Call Center Supported
Call Forwarding Supported
Call Monitoring Supported
Call Recording Supported
Call Tracking Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
Telemarketing Supported
Telephony Supported

Categories

AI Call Center Supported
AI Dialers Supported

Convoso's AI Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s AI Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s AI Dialer is the industry leader for high-performing call centers.

AI Sales Tools Supported
Auto Dialer Supported

Convoso's Auto Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Auto Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Auto Dialer is the industry leader for high-performing call centers.

Call Center Supported

Convoso is the ultimate AI-powered call center software designed to transform outbound sales and customer engagement. With cutting-edge tools for dialing, compliance, and analytics, Convoso enables call centers to maximize productivity, optimize campaigns, and close more deals. Its advanced features—like predictive dialing, real-time lead distribution, and dynamic scripting—empower agents to connect with the right leads faster while maintaining full compliance with TCPA and other regulations. Trusted by thousands of businesses across industries, Convoso delivers the highest contact rates in the industry, helping call centers boost their bottom line while reducing costs. Whether you're managing a small team or scaling operations, Convoso provides the technology and support to drive sustainable growth. Convoso is more than software; it's your partner in achieving call center success.

Convoso’s CCaaS (Contact Center as a Service) platform is the ultimate solution for modern call centers looking to drive growth and streamline operations. Powered by AI, Convoso offers a fully integrated suite of tools designed to enhance every stage of the customer journey while maximizing efficiency and compliance. From predictive dialing and advanced answering machine detection to real-time reporting and dynamic scripting, Convoso equips contact centers with the capabilities to boost connect rates, reduce costs, and close deals faster. With features like Caller ID reputation management and state-of-the-art compliance tools, you can focus on scaling your business without the worry of TCPA violations or spam labeling. Built to handle high-volume campaigns, Convoso enables call centers to place over a billion calls monthly while ensuring personalized interactions and superior customer engagement.

Conversational AI Supported
Credit Repair Supported
Email Marketing Supported

Convoso's email marketing capabilities empower businesses to enhance engagement and drive conversions through automated campaigns and personalized communication. By utilizing smart triggers, the platform automates email dispatch based on specific lead behaviors—such as call counts or call outcomes—ensuring timely and relevant outreach. This automation streamlines workflows, allowing agents to concentrate on high-value interactions. The platform's use of dynamic fields facilitates the creation of personalized email templates that can be reused across campaigns, significantly boosting transaction rates. By incorporating targeted subject lines, compelling content, and strategic timing, Convoso helps businesses achieve higher open rates and foster meaningful connections with their audience.

Power Dialers Supported

Convoso's Power Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Power Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Power Dialer is the industry leader for high-performing call centers.

Predictive Dialer Supported

Convoso's Predictive Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Predictive Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Predictive Dialer is the industry leader for high-performing call centers.

Convoso’s Gold-Standard Voicemail Detection is a game-changer for outbound teams—helping you avoid wasted dials and keep your agents focused on real conversations. Instead of burning time on unanswered calls or dropped messages, Convoso’s industry-leading detection technology automatically filters out voicemails with unmatched accuracy—so your reps only connect when there’s someone on the other end ready to talk. With fewer hang-ups, cleaner call flows, and more productive outreach, your team gains the efficiency and performance that drive real ROI. This advanced capability is part of Convoso’s AI-powered platform, built to help sales, lead gen, and appointment-setting teams reach more people, more effectively—with less friction and more control. Voicemail Detection isn’t just a feature. It’s your unfair advantage.

Sales Dialers Supported

Convoso's Sales Dialer is the ultimate tool for maximizing agent efficiency and boosting sales outcomes. Designed to connect your agents with live prospects faster, it uses advanced algorithms to predict agent availability and call success rates, ensuring minimal downtime and maximum productivity. With Convoso, your team can focus on what matters most: meaningful conversations that close deals. Unlike traditional dialers, Convoso’s Sales Dialer seamlessly integrates with compliance tools to safeguard against TCPA violations while optimizing lead outreach. Detect voicemails, filter out bad leads, and prioritize high-value prospects—all while maintaining lightning-fast speed-to-lead capabilities. With the power to make 5,000 concurrent dials and reach leads in under 3 seconds, Convoso’s Sales Dialer is the industry leader for high-performing call centers.

SMS Marketing Supported
Voice Bot Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Not Supported
Power Dialer Supported
Predictive Dialer Not Supported
Preview Dialer Not Supported
Progressive Dialer Not Supported
Surveys Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Not Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Recording Features

Archiving Supported
Call Sharing Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Not Supported
Conversion Tracking Not Supported
CRM Not Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported

IVR Features

Call Center Not Supported
Call Logging Not Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Not Supported

Internal Communications Features

App Integration Supported
Blogs Not Supported
Chat/Messaging Not Supported
Email Management Not Supported
Employee Directory Not Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Not Supported
Social Sharing Not Supported
Survey Management Not Supported
Telephony Supported
Video Chat Not Supported
Voice Chat Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Outdoo AI Supported
Salesforce Supported
AccessOwl Supported
ActiveProspect Not Supported
ChatBot Supported
Dataddo Supported
Gorgias Supported
Groove Supported
Help Scout Supported
KonnectzIT Supported
Lariat Collections Platform Supported
LeadsPedia Not Supported
LiveChat Supported
Motileo Supported
Stackreaction Supported
Taalk Not Supported
Zoho CRM Supported
Zoho Desk Supported

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Outdoo AI Supported
Salesforce Supported
AccessOwl Not Supported
ActiveProspect Supported
ChatBot Not Supported
Dataddo Not Supported
Gorgias Not Supported
Groove Not Supported
Help Scout Not Supported
KonnectzIT Not Supported
Lariat Collections Platform Not Supported
LeadsPedia Supported
LiveChat Not Supported
Motileo Not Supported
Stackreaction Not Supported
Taalk Supported
Zoho CRM Not Supported
Zoho Desk Not Supported
Claim CloudTalk and update features and information
Claim CloudTalk and update features and information
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Claim Convoso and update features and information