ClickDesk vs. OBI Engage Comparison


ClickDesk	OBI Engage OBI4wan	+	+
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About Convert your visitors to happy customers. Bring conversations to life through voice and video chats. Put a face to your business and a voice to your answers. Chat with web visitors in real-time. The easiest live chat app on the planet! Voice chat and video chat are browser-based. No installation is required. HelpDesk is Automatically integrated with our live chat tool to keep you on top of issues. Call Social Toolbars Increase social media traffic. Bring Twitter and Facebook into our live chat app. helpdesk Plugins One-click integrations with your favorite apps and plugins. Web Analytics Mobile App Take chats and manage tickets on the go using your mobile device. Take chats and manage tickets on the go using your mobile device. One-click integrations with your favorite apps and plugins. Increase social media traffic. Bring Twitter and Facebook into our live chat app.	About Excellent customer engagement, online customer service and social media management. Discover the power of OBI Engage: social media, messaging apps, reviews, live chat and chatbots in one solution. Ensure yourself of satisfied and loyal customers providing direct and personal customer service on social media, live chat, review sites and messaging apps. With OBI Engage you manage all online conversations from one central platform and are able to include intelligent chatbots in your service process for even more efficiency. Profit from smart workflows, case management and integrations with third party systems to provide the best service. Stay up to date on what is happening around your company and react proactively on mentions by using the integrated monitoring tool. Create, plan and publish posts across social media channels using the handy content calendar and measure the impact and reach of your campaigns with integrated social analytics and reporting.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies of all sizes that want to convert website visitors to happy customers	Audience Medium to large customer service organizations
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9.99 per month Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ClickDesk Founded: 2011 United States www.clickdesk.com	Company Information OBI4wan Founded: 2011 Netherlands www.obi4wan.com/nl/producten/webcare/
Alternatives Socialboards	Alternatives Flow.ai
Live Assist for Microsoft Dynamics 365 Communication Business Avenue	Digital Air Strike
Alcméon	Talkative
Social Intents	Khoros
Kayako View All	InTheChat View All
Categories Conversational Commerce Supported Customer Satisfaction Supported Customer Service Supported Help Desk Supported Live Chat Supported	Categories Customer Service Supported Live Chat Supported Social Media Management Supported
Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Show More Features Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported	Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Supported Email Management Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Supported Workflow Management Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Not Supported Offline Form Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Show More Features Social Media Management Features Automated Publishing Supported Brand Tracking Supported Content Management Supported Customer Engagement Supported Multi-Account Management Supported Multi-User Collaboration Supported Post Scheduling Supported Reporting/Analytics Supported Social Media Monitoring Supported
Integrations BigCommerce Supported Capsule Supported Constant Contact Supported Gmail Supported Keap Supported Magento Supported Mailchimp Supported Nimble Supported Slack Supported Smartsheet Supported Stackreaction Supported SurveyMethods Supported Tumblr Supported Unbounce Supported Webs Supported Weebly Supported Wix Supported WordPress Supported Xero Supported Zapier Supported Show More Integrations View All 43 Integrations	Integrations BigCommerce Not Supported Capsule Not Supported Constant Contact Not Supported Gmail Not Supported Keap Not Supported Magento Not Supported Mailchimp Not Supported Nimble Not Supported Slack Not Supported Smartsheet Not Supported Stackreaction Not Supported SurveyMethods Not Supported Tumblr Not Supported Unbounce Not Supported Webs Not Supported Weebly Not Supported Wix Not Supported WordPress Not Supported Xero Not Supported Zapier Not Supported Show More Integrations View All 3 Integrations
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