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About

ClearlyRated helps B2B service providers get actionable client feedback to better retain clients while differentiating in the market. With more than 10 years' experience administering satisfaction surveys for professional service firms, the team at ClearlyRated has watched with excitement as the influence of client satisfaction on buyer behavior has continued to grow. But bridging the gap between client experience and buyer perception in the B2B space is easier said than done. Buyers rely on crowd-sourced information to fuel their decisions more than ever before, while clients are equally empowered to share their stories and perceptions with the world at large. As a service provider, it can be easy to default to a protective mentality... to batten down the hatches and take a command-and-control approach to managing client relationships and brand reputation.

About

Lattice is the AI-powered people platform that strategic HR teams use to make managers more effective, simplify people operations, and leverage workforce insights to drive business impact. More than 5,000 companies worldwide leverage Lattice's performance management, engagement, compensation, growth, goals, and analytics apps to build highly productive and efficient teams. Lattice is listed as an industry leader on G2’s 2024 Best Software Awards in multiple categories, including Highest Customer Satisfaction and HR Products.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Employee survey solution that helps companies build online reputation

Audience

Companies interested in a powerful people success platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$9/month/user
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 3.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The interface can be handled very easily since it is simple to use and also intuitive that facilitates navigation and access to different functions. It also integrates well with other tools like Slack and Teams for seamless communication and reminders. My individual goals can be set and tracked, as well as aligned with my team and company goals. I can also see how my goals support the overall corporate vision and strategy. This helps me stay focused and motivated on what matters most. It allows me to have regular and meaningful 1:1 meetings with my work team. I can create a shared agenda, add notes, action items, comments, and praise. This makes our conversations more productive and collaborative. I also appreciate the ability to review past 1:1s and track my progress over time. It helps and facilitates a smooth and painless performance review process. I can easily write self-reviews, peer reviews, and manager reviews using customizable templates and workflows. I can also access feedback from multiple sources, including goals, 1:1, surveys, etc. This gives me a holistic and accurate picture of my performance and areas for improvement. It is useful because it provides valuable insight into my strengths, weaknesses, opportunities, and challenges using powerful people analytics tools. I can also see how I compare to others in my role or department using benchmarks and ratings. This helps me identify gaps in my skills and competencies and plan my professional development accordingly.

Cons

  • Lattice can sometimes be too repetitive or intrusive with its weekly updates and pulse polls. I understand the importance of tracking my goals and commitment, but I don't always have something new or different to report each week. I wish there was more flexibility or customization in how often or when these features are activated. It doesn't offer much transparency or explanation on some of its models or algorithms. For example, I don't know how you calculate Net Promoter Score (NPS) or Employee Engagement Score (EES). I also don't know how you weight or adjust comments or ratings from different sources. This makes me question the validity or reliability of some of the data or insights that Lattice provides. It could improve its goal editing panel and org chart feature. I find it annoying that every time I add or update a goal the view resets and I have to scroll back to where I was. I also find it difficult to navigate or visualize the org chart as it is not very clear or interactive.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

ClearlyRated
United States
www.clearlyrated.com

Company Information

Lattice
Founded: 2016
United States
lattice.com

Alternatives

Alternatives

ThriveSparrow

ThriveSparrow

SurveySparrow

Categories

Employee Survey Supported
NPS Supported

Categories

Employee Survey Supported
NPS Supported
OKR Supported
Talent Management Supported

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Supported

Compensation Management Features

Bonus Management Supported
Compensation Assessment Supported
Compensation Calculation Supported
Compensation Plan Modeling Supported
Compensation Statements Supported
Employee Reward Programs Supported
Incentive Programs Supported
Organizational Charting Supported
Salary Planning Supported

Employee Engagement Features

Benchmarking Supported
Cultural Alignment Supported
Employee Awards Supported
Employee Guides Supported
Employee Recognition Supported
Feedback Management Supported
Goal Management Supported
Health & Wellness Programs Supported
Performance Management Supported
Pulse Surveys Supported

OKR Features

Benchmarking Supported
Feedback Management Supported
Goal Management Supported
KPIs Supported
Prioritization Supported
Progress Tracking Supported
Strategic Planning Supported

Performance Management Features

360 Degree Feedback Supported
Compensation Management Supported
Custom Rating Scales Supported
Customizable Templates Supported
Individual Development Plans Supported
On-going Performance Tracking Supported
Peer Appraisals Supported
Review Cycle Tracking Supported
Self Service Portal Supported
Self-Appraisals Supported
Skills Assessments Supported
Weighted Performance Measures Not Supported

Talent Management Features

Career Development Planning Supported
Compensation Management Supported
Competency Management Supported
Employee Lifecycle Management Supported
Goal Setting / Tracking Supported
Job Description Management Supported
Onboarding Supported
Performance Appraisal Supported
Recruiting Management Supported
Succession Planning Supported
Training Management Supported

Integrations

ADP Global Payroll Not Supported
BambooHR Not Supported
Betsy Not Supported
Gmail Not Supported
Google Calendar Not Supported
Gusto Not Supported
Humaans Not Supported
Jira Not Supported
Lever Not Supported
Microsoft Entra ID Not Supported
Microsoft Outlook Not Supported
Microsoft Teams Not Supported
Namely Not Supported
Okta Not Supported
OneLogin Not Supported
OurPeople Not Supported
Personio Not Supported
Salesforce Not Supported
UKG Pro Not Supported
WorkRamp Not Supported

Integrations

ADP Global Payroll Supported
BambooHR Supported
Betsy Supported
Gmail Supported
Google Calendar Supported
Gusto Supported
Humaans Supported
Jira Supported
Lever Supported
Microsoft Entra ID Supported
Microsoft Outlook Supported
Microsoft Teams Supported
Namely Supported
Okta Supported
OneLogin Supported
OurPeople Supported
Personio Supported
Salesforce Supported
UKG Pro Supported
WorkRamp Supported
Claim ClearlyRated and update features and information
Claim ClearlyRated and update features and information
Claim Lattice and update features and information
Claim Lattice and update features and information