ChowNow vs. Chowly Comparison


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About Commission-free online ordering, built just for your restaurant. Your brand. Your customers. Your online ordering system. Powered by ChowNow. Running a restaurant is hard. ChowNow makes it easier by offering online ordering tools that help restaurants thrive. Everything we build puts eateries and their customers first. We think local and operate commission-free. Need an ordering system for pickup, delivery, curbside, or dine-in? We’ve got you. Keep pace with the big brands and grow your customer base–all commission-free. Connect directly with new customers to receive orders from an expanding list of the world’s most popular sites and apps. Turn occasional diners into repeat customers with valuable data, marketing expertise, and a large library of marketing tools. Streamlining operations is a snap with our proprietary hardware, software, and industry-leading partnerships. We love hearing from the hardworking people who keep restaurants running.	About Chowly is a leading point-of-sale (POS) integration company that enables restaurants to expand and maintain a diverse set of off-premise capabilities. Chowly seamlessly integrates online ordering solutions from all points of origin—such as Third-Party Marketplaces; which include Grubhub, Uber Eats, DoorDash, and Postmates, Third-Party Menu Management using POS Sync technology, and Direct Order with Google; an integration for orders placed on Google search, Google assistant, or Google pay—directly into a Restaurants’ POS system. Additionally, Chowly provides all of the tools necessary to launch a successful Virtual Restaurant using existing kitchen space. Chowly continues to develop efficient solutions for the ever-changing challenges that restaurants face, solidifying the company’s mission to simplify technology for their 12,000+ restaurant partners. For more information, visit Chowly.com
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Restaurants that want an online ordering system and app custom built for their brand	Audience Restaurants that want to integrate delivery platforms with their POS
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 3.3 / 5 ease 3.7 / 5 features 3.3 / 5 design 3.1 / 5 support 3.1 / 5 Read all reviews
Pros & Cons from Real Users Pros The way it allows you to connect directly with the customer by providing you with your own app has to be one of the best things that ChowNow can offer to any restaurant, not only are we in direct contact with customers which helps to provide a better experience and have better feedback, but it also allows you to lower costs by not having to rely on other applications. Cons There is nothing I dislike about ChowNow, it is easy to use, the support and help they provide is excellent and if there is any problem, they are always there to solve it.	Pros & Cons from Real Users Pros Integration takes a lot of manual work away from the stores. No worries about uploading images or changing hours, I just modify it in the POS and all my online sites update. We have Chowly integrated with 5 of our restaurants, and the setup with third party platforms has always been easy, and most importantly, the service works. The team is always helpful and responsive when any matters arise. Reduces human error when orders flow through POS direct through Chowly. Reduces need for staff to monitor tablets to key in orders. Works seamlessly in the background to improve overall execution of business operations. Aaron is an incredible account manager. Set up was simple for the printer integration and easy to manage through tools. Spinning up new VR's at our location was quick utilizing Chowly as they had connections with the third parties and helped me onboard additional partners. I didn't see a single pro while using this application. they were just the worst. Help yourself and stay away. Cons I wish they could just run an online ordering site for me. Grubhub and DoorDash are great but I am tired of hiring yet another vendor for my own website. My only feedback / wish was that Chowly had a billing portal to monitor invoices and submit payments - however my last discussion I was told that their team is currently working on this! Menu changes created hiccups in menu templates UNLESS Aaron had his hands in our account. Tools like menu editor had poor UI like they were build for internal use only. No full dashboard which would be helpful using the printer integration. Wish 0 star existed for this business. They mess up your online menus and platforms which is already a hard thing to keep up as a food business owner. THEN they never actually allow you to cancel. Before the cancelation request, they always answer your calls etc but when it's after the cancelation request no one but literally no one answers you. Like WTF? I don't even know how such a company is still in business. This shouldn't be allowed at all.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information ChowNow Founded: 2011 United States chownow.com	Company Information Chowly Founded: 2015 United States chowly.com
Alternatives Flipdish	Alternatives Craver
Chowbus	ChowNow
DelivApp	Olo
Allset	Restolabs
Restolabs View All	OrderOut View All
Categories Food Delivery Supported Online Ordering Supported	Categories Food Delivery Supported Integration Supported Online Ordering Supported Restaurant POS Supported
Food Delivery Features Delivery Tracking Supported Dispatch Management Supported For Restaurants Supported Gift Card Management Not Supported Menu Management Supported Online Ordering Supported Order Management Supported Routing Not Supported Sales Trend Analysis Supported Supports Loyalty Program Supported Online Ordering Features Integrated Gift Cards Not Supported Menu / Product View Supported Mobile Ordering Supported Push Notifications Supported Reporting / Analytics Supported Rewards / Loyalty Program Supported Secure Payment Processing Supported Store Locator Supported White-Label Supported	Food Delivery Features Delivery Tracking Not Supported Dispatch Management Supported For Restaurants Supported Gift Card Management Not Supported Menu Management Supported Online Ordering Supported Order Management Supported Routing Not Supported Sales Trend Analysis Supported Supports Loyalty Program Supported Online Ordering Features Integrated Gift Cards Not Supported Menu / Product View Supported Mobile Ordering Supported Push Notifications Not Supported Reporting / Analytics Supported Rewards / Loyalty Program Supported Secure Payment Processing Supported Store Locator Not Supported White-Label Supported Show More Features Integration Features Dashboard Supported ETL - Extract / Transform / Load Not Supported Metadata Management Not Supported Multiple Data Sources Not Supported Web Services Not Supported Restaurant POS Features Delivery Management Supported Gift Card Management Not Supported Inventory Management Not Supported Loyalty Program Supported Mobile Access Not Supported Online Ordering Supported Order Management Supported Reporting/Analytics Supported Separate Checks Not Supported Split Checks Not Supported Table Management Not Supported Tips Management Not Supported
Integrations Caviar Not Supported DoorDash Not Supported Foodhub Supported Hubworks Supported OVVI POS Supported OrderOut Supported Ordermark Supported Otter Supported Parseur Supported Rezku Point of Sale Not Supported Sauce Not Supported Sharebite Not Supported SpotOn Not Supported Square for Restaurants Not Supported Toast POS Not Supported Uber Eats Not Supported WordPress Supported me&u Not Supported vGrubs Supported Show More Integrations View All 18 Integrations	Integrations Caviar Supported DoorDash Supported Foodhub Not Supported Hubworks Not Supported OVVI POS Not Supported OrderOut Not Supported Ordermark Not Supported Otter Not Supported Parseur Not Supported Rezku Point of Sale Supported Sauce Supported Sharebite Supported SpotOn Supported Square for Restaurants Supported Toast POS Supported Uber Eats Supported WordPress Not Supported me&u Supported vGrubs Not Supported Show More Integrations View All 20 Integrations
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