CedCommerce vs. Replyco Comparison


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About CedCommerce has been revolutionizing the eCommerce industry for over a decade now through its wide range of Robust Solutions and Exemplary services. The company has helped over 10000 brands so far in establishing its firm presence online. CedCommerce offers MultiChannel/ OmniChannel Selling, Mobile Apps, PWA solutions, Store set up and design, Business Intelligence, Digital Marketing Solutions, and other eCommerce Consultations to Online Businesses across the globe. CedCommerce has established partnerships with major Marketplace and eCommerce platforms across the world to offer an absolutely seamless eCommerce ecosystem with the best possible support to merchants. The company has 30+ partners including Google Shopping Actions, Facebook Marketplace, Amazon ,Ebay, Walmart, Lazada, Sears, New Egg, BestBuy, Tophatter, Bonanza, Shopify, Magento, Opencart, BigCommerce, HubSpot, Google Ads, Facebook Marketing, etc.	About Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Online sellers	Audience eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $33 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.5 / 5 features 4.6 / 5 design 4.5 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Exceptional customer service! Quick response, helpful guidance, and a genuine commitment to resolving issues. Truly impressed. Good support team. Good functionality. Help with integration. Fast feedback from support team. Good app. Customer support was friendly and outstanding. Customer support was so kind and ready to make changes. It is the most easiest and convenient app for Amazon Sellers. I always appreciate the prompt and excellent support I get from the staff at CED. The app takes a while to navigate. But you can't fault the excellent service. Cons No cons—flawless service so far since I use it.... Can't edit product feed manually. Can't remove products from product list in app. Time was too short. I was just rushing everything because of the time was short. No Cons Yet, I have used this for quite sometime and it works well. The template and uploading is a bit hard to follow at times. I've made a few mistakes, but the staff always point me back in the right direction.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information CedCommerce Founded: 2010 India cedcommerce.com	Company Information Replyco Founded: 2019 United Kingdom replyco.com
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Categories B2B eCommerce Supported Channel Management Supported eCommerce Integration Supported Marketplace Supported Multi-Channel eCommerce Supported	Categories Customer Service Supported Email Management Supported Help Desk Supported
Show More Features Channel Management Features Campaign Management Supported Channel Analytics Supported Incentive Management Not Supported Inventory Control Supported Lead Management Supported Opportunity Management Supported Order Management Supported Partner Management Not Supported Product Management Supported Reseller Management Supported Multi-Channel eCommerce Features Catalog Management Supported Channel Management Supported Data Synchronization Supported Email Marketing Not Supported Inventory Management Supported Marketplace Integration Supported Mobile Commerce Not Supported Order Management Supported Promotions Management Supported Returns Management Supported SEO Management Supported Shopping Cart Not Supported Social Commerce Not Supported	Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Not Supported Virtual Assistant Supported Workflow Management Supported Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Not Supported Email Recall Not Supported Queue Manager Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Not Supported Whitelisting / Blacklisting Not Supported Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations Amazon Supported Cdiscount Supported Shopify Supported eBay Supported Acquia Campaign Studio Supported BigCommerce Not Supported Etsy Supported Facebook Supported Google Shopping Supported HubSpot Customer Platform Supported Instagram Supported Lazada Supported Linnworks Not Supported Magento Supported Microsoft Advertising Supported OnBuy Supported Pattern Supported PrestaShop Supported WooCommerce Not Supported X Ads (Twitter Ads) Supported Show More Integrations View All 22 Integrations	Integrations Amazon Supported Cdiscount Supported Shopify Supported eBay Supported Acquia Campaign Studio Not Supported BigCommerce Supported Etsy Not Supported Facebook Not Supported Google Shopping Not Supported HubSpot Customer Platform Not Supported Instagram Not Supported Lazada Not Supported Linnworks Supported Magento Not Supported Microsoft Advertising Not Supported OnBuy Not Supported Pattern Not Supported PrestaShop Not Supported WooCommerce Supported X Ads (Twitter Ads) Not Supported Show More Integrations View All 8 Integrations
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