CHARMS vs. CaseFlow Comparison Chart

Pros

• I used Charms in my former career working for a National Fostering provision in recruitment. It was wonderful, concise, secure and when used bottom up, as I call it, it makes the transition process of recruitment easier and safer. Applicants can see their progress as they continue the recruitment journey in a secure digital framework. This ensures engagement and no need to share documents via word to enable complete GDPR compliance. In short, it enables me to recruit and verify suitability of foster carers with the skills needed to support vulnerable children in the communities they belong. It is why I use Charms in my Not for Profit recruitment agency as Charms is also a social enterprise; we share the same ethos.
• Charms is an on-line electronic management system, which allows for data on the families we support and the children we care for, to be stored safely and securely. It provides excellent quality assurance reports which enable us to regularly review our service and any developments required, whilst allowing for easy access and management monitoring of how our agency is adhering to legislative requirements.
• CHARMS is a user-friendly system that can be easily tailored to meet the specific needs of our Charity. The UK-based support team is always available to assist at every stage and regular updates ensure the platform is continually improving with helpful new features.
• CHARMS offers a comprehensive case management system which is easy to navigate, highly secure, and fully compliant. The support team is responsive and genuinely listens to user feedback to improve the platform. The account managers are always available and extremely supportive, providing excellent assistance whenever needed. CHARMS also features an enhanced reporting system, making it much easier to monitor the work done, track outcomes, and ensure accountability across teams.
• Easy to use system that is intuitive and logical Secure and confidential Easy to restrict records if needed Good visibility of access Friendly and helpful support team who are available and promptly respond to queries Individual developer contact who understands our business Specific reports written for us when needed to enable us to make use of our data Forward thinking company who are always developing Competitively priced and good value
• An intuitive, easy to use system that can be tailored to meet your needs. Friendly UK support on hand to guide you every step of the way. Constant updates and improvements keep bringing additional useful features.
• Charms is very intuitive, with only a small amount of guidance you are able to quickly navigate the system. The support team are always on hand for training or to offer solutions if you need to run reports quickly but can't find what you are looking for. It is easy to set up users on the system and link records to provide a chronology.
• SCN remain a consistent and invaluable source of support for our Agency and we have always found them to be responsive, proactive and helpful. This is greatly supported by the presence of our dedicated and approachable Project Coordinator and Account Manager who are always available and ready to assist when needed.
• CHARMS has an intuitive user interface that is easy to use. You can customise most of the lookup lists, so the drop-down menus available suit your needs. The support team is very friendly and knowledgeable, and will go the extra mile to assist if you have problems. There's so much you can do and new features are being developed all the time in response to the needs of real world users.
• Charms is intuitive and easy to use. SCN are quick to respond to requests for changes to reports which allows us to run management data. Certain parts of the system can be customised to suit agency need.