CAKE POS

CAKE POS

Mad Mobile
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About

CAKE POS is an all-in-one solution that helps businesses serve guests faster, scale their technology, and grow. CAKE transforms how restaurants connect with customers and future-proofs operations. With features like tableside ordering, online ordering, QR code solutions, and loyalty, CAKE maximizes your revenue streams and streamlines your operations while helping lower labor costs.

About

Orderart is an online ordering platform that offers restaurants marketing tools, business analytics, online food ordering, table reservations, and website designs. Restaurants can use the software's expertly created websites to implement loyalty programs, online ordering, promotions, and personalized branding. Orderart's integrated point-of-sale, delivery, and marketing services are designed to assist restaurant operators boost online sales and streamline operations.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Quick Service / Full-Service Restaurants, Bars & Cafes

Audience

Orderart provides a comprehensive suite of tools for restaurant owners to manage online orders and reservations efficiently.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$69/month
Free Version Not Supported
Free Trial Supported

Pricing

$50/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 4.0 / 5
features 3.0 / 5
design 3.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • As an executive chef and business owner of 40 years, spanning a bit over 300 restaurants, I've seen a few things. And while I really have tried and wanted to trust Cake, here are my fair experiences with them. My take on Cake pros... Very easy to use and set up, enough so that most beginners can do so with little hand holding from customer support. That said, the support is outstanding on the first level. People that genuinely care, most have backgrounds in the industry, and take the time to understand your needs. For most establishments the reports, tracking, back of the house and front of house admin are sufficient to a mid-level establishment.

Cons

  • Costs are not transparent, and once you break it all down, can be rather expensive. My costs have run into the 75th percentile of all systems out there. This places them in the price range of the big players out there. Problem is, while their features and product is great for beginner to mid-level, it lacks compared to the big boys on the market. Online ordering has several known issues, some of which I've waited a couple years now to see fixes and progress, with no real answer in sight. The worst of the online issues... what your server has access to on a handheld or in selecting modifiers, etc... the guest can manipulate online as well. Without going into a ton of detail, a perfect example would be an entree that has a side option modifier. Depending on the entree, our guests can order 2 or more sides (for no extra charge) when they are only suppose to select one. The Offline mode? We've experienced multiple failures and multiple lost checks... some as high as $500 in a single instance. Doesn't take too many of these to really add up, and not what any business order wants to see. Handhelds go through stages and routinely glitch. Splitting checks on a handheld can be an adventure when glitching, and lost checks have happened here as well. Customer support... as good as the front of the line is, as soon as they say something is being elevated to the next tier, or to IT, I sigh. Service drops significantly with promised answers and call backs never happening as they should. As I mentioned, years waiting for specific issues to be addressed that have still not been fixed. Accounting and reporting structures. Some of their ways of doing things just don't make sence. For instance, gift cards. We had an issue where a card would be swiped, and suddenly twice the amount would be deducted off the card. Then suddenly, it would be random amounts. When I went to go back and look at logs and dissect where and why, logs are lacking detail and you would have to go back to the very beginning of the card's activation (for us some of these are going on 3 years) then search through thousands of transactions to match the card number, then calculate the balance the old-fashioned way. When I asked for some sort of log or their record keeping, I got nothing. I've now spent time tracing back 5 cards, all of which have incorrect balances at this point. I have hundreds to go and am not liking where the outcome seems to be trending. I've now had to threaten legal action and demand accountability. Through these problems, I've lost money on lost checks, incorrect charges, gift card inconsistencies that have cost both $ and guest's trust...

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Mad Mobile
Founded: 2010
United States
trycake.com

Company Information

Orderart
Australia
www.orderart.com.au

Alternatives

Alternatives

Toast POS

Toast POS

Toast, Inc.

Categories

Bakery Supported
Bar POS Supported
Menu Supported
Online Ordering Supported
Point of Sale Supported
Restaurant POS Supported
Waitlist Supported

Categories

Online Ordering Features

Integrated Gift Cards Supported
Menu / Product View Supported
Mobile Ordering Supported
Push Notifications Supported
Reporting / Analytics Supported
Rewards / Loyalty Program Supported
Secure Payment Processing Supported
Store Locator Not Supported
White-Label Not Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Bakery Features

Accounting Management Supported
Customer Management Supported
Inventory Management Supported
Labor Cost Calculator Not Supported
Nutrition & Ingredient Labels Not Supported
Nutrition Analysis Not Supported
Production Management Not Supported
Recipe / Formula Costing Not Supported
Recipe / Formula Management Not Supported
Sales History Supported
Sales Management Supported

Bar POS Features

Cash Drawer Management Supported
Employee Management Supported
Gift Card Management Supported
Inventory Control Supported
Loyalty Program Supported
Separate Checks Supported
Split Checks Supported
Tips Management Supported

Menu Features

Color-Coding / Upselling Tools Not Supported
Digital Signage / Menu Boards Not Supported
Kiosk Menus Supported
Menu Design Tools Supported
Menu Item Management Supported
POS Integration Supported
Pre-Made Menu Templates Not Supported
Printed/Paper Menus Not Supported
QR Code Menus Supported
Tablet Menus Not Supported

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Not Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Not Supported
Discount Management Not Supported
eCommerce Integration Not Supported
Electronic Signature Not Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Not Supported
Restaurant POS Supported
Retail POS Not Supported
Returns Management Not Supported

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Not Supported
Employee Management Supported
Food Costing Not Supported
Inventory Management Supported
Kitchen Management Supported
Menu Management Supported
Payroll Management Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Supported
Sales Tracking Supported
Table Management Not Supported
Wait List Management Not Supported
Waitstaff Management Not Supported

Restaurant Marketing Features

Advertising Management Not Supported
CRM Not Supported
Customer Data Platform Not Supported
Email Marketing Supported
Feedback Management Supported
Loyalty Management Supported
Marketing Automation Not Supported
Menu Management Not Supported
Online Ordering Supported
Personalization Not Supported
Promotion Management Not Supported
SMS Marketing Not Supported
Social Media Management Not Supported
Website Builder Not Supported

Integrations

7shifts Supported
CAKE Guest Manager Supported
Checkmate Supported
CheddrSuite Supported
ChefTab Supported
DAVO by Avalara Supported
Epson TrueOrder KDS Supported
Flipdish Supported
MarginEdge Supported
Olo Supported
Orca Inventory Supported
Paytronix Supported
QuickBooks Online Supported
Restaurant365 Supported
Shogo Supported
Spendgo Supported
SpotOn Teamwork Supported
Uber Eats Supported
WISK Supported
eCard Systems Supported

Integrations

7shifts Not Supported
CAKE Guest Manager Not Supported
Checkmate Not Supported
CheddrSuite Not Supported
ChefTab Not Supported
DAVO by Avalara Not Supported
Epson TrueOrder KDS Not Supported
Flipdish Not Supported
MarginEdge Not Supported
Olo Not Supported
Orca Inventory Not Supported
Paytronix Not Supported
QuickBooks Online Not Supported
Restaurant365 Not Supported
Shogo Not Supported
Spendgo Not Supported
SpotOn Teamwork Not Supported
Uber Eats Not Supported
WISK Not Supported
eCard Systems Not Supported
Claim CAKE POS and update features and information
Claim CAKE POS and update features and information
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Claim Orderart and update features and information