BMC Helix Operations ManagementBMC Helix
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ExpressConnectService Express
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Related Products
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About
BMC Helix Operations Management is a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments. Take a service-centric approach to observability data for truly effective AIOps. Combine 3rd party observability data such as metrics, events, logs, incidents, changes and topologies into a central IT data store. See service health and enable best-in-class root cause isolation via auto-generated dynamic business service models. Improve signal-to-noise ratio with AI event suppression, de-duplication, and correlation to create actionable situations. Gain immediate root cause isolation through AI probability assignments to causal nodes using data and service models. Prevent issues before they occur with Business Service Health monitoring and AI outage prediction. Troubleshoot rapidly with log enrichment and analytics. Easily request and execute automations from BMC or 3rd party tools.
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About
Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies that need a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments
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Audience
Companies in search of a solution to manage their tickets, callbacks, and forecast plans
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Not Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
Free
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationBMC Helix
Founded: 2025
United States
www.helixops.ai/products/bmc-helix-operations-management.html
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Company InformationService Express
Founded: 1993
United States
serviceexpress.com/expressconnect/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Application Performance Monitoring (APM) Features
Baseline Manager
Not Supported
Diagnostic Tools
Supported
Full Transaction Diagnostics
Not Supported
Performance Control
Not Supported
Resource Management
Not Supported
Root-Cause Diagnosis
Supported
Server Performance
Not Supported
Trace Individual Transactions
Supported
IT Management Features
Capacity Monitoring
Supported
Compliance Management
Not Supported
Event Logs
Supported
Hardware Inventory
Not Supported
IT Budgeting
Not Supported
License Management
Not Supported
Patch Management
Not Supported
Remote Access
Not Supported
Scheduling
Not Supported
Software Inventory
Not Supported
User Activity Monitoring
Supported
Network Monitoring Features
Bandwidth Monitoring
Supported
Baseline Manager
Not Supported
Diagnostic Tools
Not Supported
Internet Usage Monitoring
Supported
IP Address Monitoring
Supported
Real Time Analytics
Supported
Resource Management
Not Supported
Server Monitoring
Supported
SLA Monitoring
Supported
Uptime Monitoring
Supported
Web Traffic Reporting
Supported
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Integrations
BMC Helix Business Workflows
Supported
BMC Helix CMDB
Supported
BMC Helix Continuous Optimization
Supported
BMC Helix Digital Workplace
Supported
BMC Helix Discovery
Supported
BMC Helix ITSM
Supported
BMC HelixGPT
Supported
Datadog
Not Supported
HPE OneView
Not Supported
Nagios Core
Not Supported
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Integrations
BMC Helix Business Workflows
Not Supported
BMC Helix CMDB
Not Supported
BMC Helix Continuous Optimization
Not Supported
BMC Helix Digital Workplace
Not Supported
BMC Helix Discovery
Not Supported
BMC Helix ITSM
Not Supported
BMC HelixGPT
Not Supported
Datadog
Supported
HPE OneView
Supported
Nagios Core
Supported
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