ExpressConnect

ExpressConnect

Service Express
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+

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About

BMC Helix Operations Management is a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments. Take a service-centric approach to observability data for truly effective AIOps. Combine 3rd party observability data such as metrics, events, logs, incidents, changes and topologies into a central IT data store. See service health and enable best-in-class root cause isolation via auto-generated dynamic business service models. Improve signal-to-noise ratio with AI event suppression, de-duplication, and correlation to create actionable situations. Gain immediate root cause isolation through AI probability assignments to causal nodes using data and service models. Prevent issues before they occur with Business Service Health monitoring and AI outage prediction. Troubleshoot rapidly with log enrichment and analytics. Easily request and execute automations from BMC or 3rd party tools.

About

Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that need a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments

Audience

Companies in search of a solution to manage their tickets, callbacks, and forecast plans

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

Free
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

BMC Helix
Founded: 2025
United States
www.helixops.ai/products/bmc-helix-operations-management.html

Company Information

Service Express
Founded: 1993
United States
serviceexpress.com/expressconnect/

Alternatives

Digitate ignio

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SmartITSM

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Site24x7 StatusIQ

ManageEngine

Categories

Categories

Application Performance Monitoring (APM) Features

Baseline Manager Not Supported
Diagnostic Tools Supported
Full Transaction Diagnostics Not Supported
Performance Control Not Supported
Resource Management Not Supported
Root-Cause Diagnosis Supported
Server Performance Not Supported
Trace Individual Transactions Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Not Supported
Event Logs Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Not Supported
Scheduling Not Supported
Software Inventory Not Supported
User Activity Monitoring Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Not Supported
Diagnostic Tools Not Supported
Internet Usage Monitoring Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Supported

Integrations

BMC Helix Business Workflows Supported
BMC Helix CMDB Supported
BMC Helix Continuous Optimization Supported
BMC Helix Digital Workplace Supported
BMC Helix Discovery Supported
BMC Helix ITSM Supported
BMC HelixGPT Supported
Datadog Not Supported
HPE OneView Not Supported
Nagios Core Not Supported
SolarWinds Access Rights Manager Not Supported
Splunk Cloud Platform Not Supported
WhatsUp Gold Not Supported
Zabbix Not Supported
Zenoss Not Supported

Integrations

BMC Helix Business Workflows Not Supported
BMC Helix CMDB Not Supported
BMC Helix Continuous Optimization Not Supported
BMC Helix Digital Workplace Not Supported
BMC Helix Discovery Not Supported
BMC Helix ITSM Not Supported
BMC HelixGPT Not Supported
Datadog Supported
HPE OneView Supported
Nagios Core Supported
SolarWinds Access Rights Manager Supported
Splunk Cloud Platform Supported
WhatsUp Gold Supported
Zabbix Supported
Zenoss Supported
Claim BMC Helix Operations Management and update features and information
Claim BMC Helix Operations Management and update features and information
Claim ExpressConnect and update features and information
Claim ExpressConnect and update features and information