XCALLY

XCALLY

Xenialab
+
+

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About

AutoReach is a high volume power dialer for the modern sales team that believes the customer journey starts on the first call. Increase connect rate by 30% and talk time by 300% per hour for more quality conversations with prospects. AI powered dial list generation + prioritization. Power, Preview, Blended, and Predictive Dialing Modes. Easily switch between dialing modes best suited to your processes. Deploy in minutes to sales reps that are instantly more prepared to personalize the next call with familiar Salesforce usability.

About

XCALLY is a simple, scalable and fast to deploy Omnichannel Contact center software. In addition to Omnichannel modules, it provides lots of tools fundamental for your call center activities: - IVR designer, Predictive Dialer, Scripting tool, Dashboards, Realtime panels and Analytics for administrator and supervisors; - WebRTC, Windows softphone and Omnichannel unified web GUI for agents. XCALLY is integrated via API with several external products, providers and technologies, like CRM, ticketing systems, AI tools, bots, TTS, ASR, social media and messaging apps.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Sales teams that need a powerful sales dialer

Audience

XCALLY is the complete solution for Omnichannel call centers and contact centers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • XCALLY helps us track all the customer information in one place! It replaced our existing phones since we are now working from home. The Xcally team was able to bring our other phone number. What's more is that we now have SMS and a smart call queue that manages a lot of customer questions without us having to pick up the phone.
  • xCally have a great single user interface, they cover all media types with the inclusion of their open channel to design your own custom channels, excellent IVR configurator with easy integration and extensive feature options. The core features include everything that a Contact Center would require and include most of the commonly used native integrations for CRM/ERP/Ticketing solutions. The custom integration abilities exceed most systems I have come across and are predominantly able to be configured via the GUI. Their included softphone / agent control bar is superior to any other I have experienced, being discrete and always visible. xCally is a perfect solution for SMB to enterprise Contact Center solutions and highly recommended.
  • It's omnichannel. No need for additional windows or apps. Voice, SMS, web chat, Email, FAX and social media in one place. It works in a web browser so there is nothing to download and nothing to install. It has out of the box integration to business critical apps and has a very well documented API. It has visual IVR designer with text to speech and speech recognition. It has artificial intelligence connectors so it's easy to build voicebots and chatbots or even run sentimental analysis reports on call recordings.

Cons

  • Nothing really. The system was fast and easy to install, and the team was great to understand what we needed to do, and got it done quickly.
  • There is little to dislike about xCally however the real-time and historic reporting abilities could be enhanced, and the scalability can be challenging. I have no doubt that future enhancements will address this.
  • Since XCALLY is more like a toolbox somethings are not built in or ready to use and i had to build them but it was a breeze.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

AutoReach
Founded: 2017
United States
autoreach.io

Company Information

Xenialab
Founded: 2007
Italy
www.xcally.com

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Categories

AI Dialers Supported
Auto Dialer Supported
Parallel Dialers Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Supported
Sales Dialers Supported

Categories

AI Call Center Supported
AI Dialers Supported
Auto Dialer Supported
Call Center Supported
Communications Supported
IVR Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported

Auto Dialer Features

Call Center Management Not Supported
Call Recording Not Supported
Call Reporting Not Supported
Call Scripting Not Supported
Lead Management Not Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Not Supported
Progressive Dialer Supported
Surveys Not Supported

Predictive Dialer Features

Call Monitoring Not Supported
Call Recording Not Supported
Call Results Not Supported
Call Transfer Not Supported
Callback Scheduling Not Supported
Campaign Specific Caller ID Not Supported
Contact Management Supported
FCC Compliance Not Supported
FTC Compliance Not Supported
Lead Capture Not Supported
Lead Management Not Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Not Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Not Supported
Contact Management Supported
FCC Compliance Not Supported
FTC Compliance Not Supported
Lead Capture Not Supported
Lead Management Not Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Integrations

Salesforce Supported
Amazon Lex Not Supported
Chatdesk Not Supported
Dialogflow Not Supported
Dialpad Connect Supported
Dialpad Support Supported
Freshdesk Not Supported
Freshsales Not Supported
Plivo Not Supported
Salesloft Supported
ServiceNow Not Supported
Sugar Sell Not Supported
Telegram Not Supported
Twilio Not Supported
Viber Not Supported
Video RTC Not Supported
WhatsApp Not Supported
X (Twitter) Not Supported
Zendesk Not Supported
Zoho CRM Not Supported

Integrations

Salesforce Supported
Amazon Lex Supported
Chatdesk Supported
Dialogflow Supported
Dialpad Connect Not Supported
Dialpad Support Not Supported
Freshdesk Supported
Freshsales Supported
Plivo Supported
Salesloft Not Supported
ServiceNow Supported
Sugar Sell Supported
Telegram Supported
Twilio Supported
Viber Supported
Video RTC Supported
WhatsApp Supported
X (Twitter) Supported
Zendesk Supported
Zoho CRM Supported
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Claim AutoReach and update features and information
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Claim XCALLY and update features and information