Aid4Mail vs. eGain Mail Comparison


Aid4Mail Fookes Software Ltd	eGain Mail eGain	+	+
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About Aid4Mail is a fast, reliable, and highly accurate tool to collect, recover, search, and convert emails. It supports most mailbox file formats (e.g. PST, OST, OLM, mbox), IMAP accounts (e.g. Yahoo! Mail, AOL) and popular mail service providers (e.g. Microsoft 365, Exchange, Gmail). Aid4Mail can recover double-deleted messages and corrupted emails, and extract MIME data from certain types of unknown file formats through file carving. Aid4Mail provides a large array of tools to search and filter out unwanted emails during conversion. Save time by using native pre-acquisition filters to download a subset of your mail from Exchange, Office 365, Gmail and other webmail services. Use Aid4Mail’s integrated search engine to cull-down your email collection. Its search operators are very similar to Gmail and Office 365. Aid4Mail is used by Fortune 500 companies, government agencies and legal professionals around the world. It is made in Switzerland by perfectionists.	About eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Businesses, organizations and legal professionals looking for a fast and reliable software tool to collect, recover, search, and convert email files and accounts	Audience Companies of all sizes and enterprises in need of a solution to manage their mails
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $59.95 Free Version Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Bought Aid4Mail for a quick small project and started using, had some slight oversight on my calculation on periods, Josh (from Aid4Mail) was so understanding, patient and helped me with my predicament. Thank you Aid4Mail, you are really a genuine. - very easy to use product - does perfect conversions/email migrations - support is excellent; if you had had a 10 as best, that's what they deserve Clean intuitive interface. Supports popular import and export formats. Versatile functions. Fast and reliable operation. Nice logging. Good support for case and evidence organization. The program has a number options that allow you to customize your conversions from and to a variety of formats. The interface, progress logs, and error logs provide you with enough details to troubleshoot if any errors occur. The customer service for the product is the reason why I would recommend it though. Emails were quickly responded to and Josh ensured you had found a solution for your issue. Rapid processing and conversion of emails to a variety of formats. Always a dependable tool with useful updates. Aid4Mail empowers us to convert millions of messages per year into our email platform, with great speed and reliability. Support is amazing with requests and facilitates quick answers and turnaround. Cons Works smoothly and quick, especially for the larger file types. Data integrity is always in check. I wish they had the product working on an Apple computer No support for chat data formatting. Would like to see the ability to convert slack or teams PST exports to RSMF. I do not have a technical background and there was a bit of learning curve using the application. With the application being customizable, there were quite a few settings to learn what their impact on the conversions were and it wasn't always clear to me. Reporting is good, but could be improved and exportable. Error handling is good, but could be improved.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Fookes Software Ltd Founded: 1996 Switzerland www.aid4mail.com	Company Information eGain Founded: 1997 United States www.egain.com/products/email-management-software/
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MailsSoftware OST to PST Converter MailsSoftware View All	Aid4Mail Fookes Software Ltd View All
Categories Archiving Supported Digital Forensics Supported eDiscovery Supported Email Archiving Supported Email Converter Supported Email Management Supported Email Migration Supported File Converters Supported OST to PST Converter Supported	Categories Email Management Supported
Email Management Features Data Recovery Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Not Supported Email Recall Not Supported Queue Manager Not Supported Response Management Not Supported Routing Not Supported Shared Inboxes Supported Signature Management Not Supported Spam Blocker Not Supported Whitelisting / Blacklisting Not Supported Show More Features Archiving Features Access Control Supported Data Deduplication Not Supported Document Management Supported eDiscovery Supported Email Archiving Supported Multimedia Archiving Supported Retention Management Not Supported Storage Management Not Supported Version Control Not Supported Web Archiving Supported Email Archiving Features Access Control Supported Backup Management Supported Compliance Management Not Supported Data Deduplication Supported Data Export Supported eDiscovery Supported Encryption Not Supported Retention Management Not Supported Storage Management Not Supported Threat Protection Not Supported Email Converter Features Apple Mail to PST Supported EML to MSG Supported EML to PDF Supported EML to PST Supported EMLX to PST Supported Gmail to MBOX Supported Gmail to PST Supported IMAP to PST Supported Maildir to PST Supported MBOX to Gmail Supported MBOX to PST Supported Merge PST Files Supported MSG to EML Supported MSG to PST Supported OLM to CSV Supported OLM to PST Supported OST Recovery Supported OST to PST Supported PST to Gmail Supported PST to MBOX Supported PST to MSG Supported PST to PDF Supported Recover Deleted Email Supported Split PST File Supported Thunderbird to Outlook Supported File Converters Features Archive Converter Supported Audio Converter Not Supported Batch Conversions Supported Document Converter Not Supported Email Converter Supported Image Converter Not Supported Other File Type Conversions Supported PDF Converter Not Supported Video Converter Not Supported OST to PST Converter Features Convert MBOX to PST Supported Convert OST to PST Supported Convert PST to OST Not Supported EML to PST Supported Exchange OST File Recovery Supported Extract Data from OST Files Supported Folder Structure Preservation Supported Metadata Preservation Supported OST Error Detection Supported PST File Recovery Supported Recovery of Accidentally Deleted Items Supported Save to Outlook Supported Split PST Files Supported eDiscovery Features Case Analytics Not Supported Compliance Management Not Supported Discussion Threads Not Supported Document Indexing Not Supported Document Tracking Not Supported Full Text Extraction Supported Keyword Search Supported Metadata Extraction Supported Topic Clustering Not Supported	Email Management Features Data Recovery Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Not Supported Spam Blocker Supported Whitelisting / Blacklisting Supported
Integrations AOL Mail Supported Apple Mail Supported Courier Supported Dovecot Supported Dovecot Pro Supported Gmail Supported Google Takeout Supported Google Vault Supported Google Workspace Supported Microsoft 365 Supported Microsoft Exchange Supported Microsoft Outlook Supported Mimecast Cloud Archive Supported Proofpoint Enterprise Archive Supported Python Supported Thunderbird Supported Yahoo! Mail Supported Zimbra Supported eGain Knowledge+AI Not Supported Show More Integrations View All 18 Integrations	Integrations AOL Mail Not Supported Apple Mail Not Supported Courier Not Supported Dovecot Not Supported Dovecot Pro Not Supported Gmail Not Supported Google Takeout Not Supported Google Vault Not Supported Google Workspace Not Supported Microsoft 365 Not Supported Microsoft Exchange Not Supported Microsoft Outlook Not Supported Mimecast Cloud Archive Not Supported Proofpoint Enterprise Archive Not Supported Python Not Supported Thunderbird Not Supported Yahoo! Mail Not Supported Zimbra Not Supported eGain Knowledge+AI Supported Show More Integrations View All 1 Integration
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