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About

Tech-driven consumer insights platform for Insights teams. Map insights across media, digital and shopper touchpoints, deliver customer experiences that resonate emotionally, optimize customer journey for increased conversions, gain emotion, attention, engagement and noticeability insights. Usability testing and analytics platform for UX teams. Measure attention, engagement and emotion across user journeys, test prototypes, mockups, websites, apps and chatbots, identify key elements within the UI that customers notice, deliver emotionally optimized UX and drive conversions. Emotion Insights to create the best customer experiences. Facial Coding APIs to measure emotional response at scale, single face emotion recognition, in-the-wild multi face emotion recognition, recorded video emotion analysis. Test stimuli of various modes and channels like videos, print ads, planograms, package designs, websites, apps, chatbots, etc.

About

Our platform is built to help you measure, act on and improve your NPS® and turn customers into promoters. A unified module to measure key quantifiable metrics that provide actionable insights into stakeholder emotions. This helps businesses to engage in real-time with stakeholders through contextual conversations at the moment of truth. Initiate conversations with your customers at the point of interaction and dramatically increase response rates. Integrating with internal systems through a range of APIs to ensure the real-time flow of data. A secure and a robust framework of the data transmission process to enable immediate action. Initiate conversations across 10+ channels including SMS, QR Codes, Email, Mobile App, Website and many more. Capability to create conversations across 19+ languages to capture genuine emotions and increase response rates. Safeguarding Personally Identifiable Information (PII) within the limits of an intranet while pulling responses into the dashboard.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

User insight teams interested in a powerful emotion AI platform

Audience

Enterprise organizations seeking a customer experience platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Affect Lab
Founded: 2016
India
affectlab.io

Company Information

LitmusWorld
Founded: 2015
India
www.litmusworld.com

Alternatives

Alternatives

Emotics

Emotics

Adoreboard
FaceReader

FaceReader

Noldus
Emozo

Emozo

Emozo Labs

Categories

Planogram Supported
Usability Testing Supported
User Research Supported

Categories

NPS Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Integrations

No info available.

Integrations

No info available.
Claim Affect Lab and update features and information
Claim Affect Lab and update features and information
Claim LitmusWorld and update features and information
Claim LitmusWorld and update features and information