ASC

ASC

ASC Technologies
HindSight

HindSight

Exacom
+
+

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About

With the advanced solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS or Microsoft Teams Meetings.

About

HindSight 4 is Exacom’s multimedia logging recorder for mission-critical communications, built to record, reconstruct, and analyze multi-channel communications with total clarity. It serves as a single place of record for phone, CHE/CPE, radio, CAD, RTT/MMS, MCPTX, videos, screens, photos, body-worn camera footage, IoT data, and more than 85 media types. HindSight 4 includes AI transcription for public safety radio, phone, CHE, radio, consoles, and other sources, making messy radio audio clearer and turning communications into accurate, searchable transcripts. Transcriptions can be generated on demand or automatically in real time, like closed captions, so searching becomes faster and easier. Its AI-assisted PII audio redaction can automatically redact names, phone numbers, and addresses from public safety audio, helping reduce FOIA processing time and protect sensitive data. Keyword alerts notify teams the moment critical phrases are spoken over radio or phone.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses that want to increase their service quality

Audience

911 centers, dispatch teams, and public safety agencies that need evidentiary-grade recording, searchable communications, incident reconstruction, and secure multimedia retention

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

ASC Technologies
Founded: 1964
Germany
asctechnologies.com/english/

Company Information

Exacom
Founded: 1986
United States
exacom.com/products/hindsight-4-multimedia-logging-recorder/

Alternatives

OmniPCX RECORD Suite

OmniPCX RECORD Suite

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Capture911

Capture911

HigherGround
Capture911

Capture911

HigherGround

Categories

Call Recording Supported

Categories

Call Recording Supported
Transcription Supported

Integrations

AWS GovCloud Not Supported
Amazon Web Services (AWS) Not Supported
Avaya Cloud Office Not Supported
Azure Marketplace Supported
Carbyne Not Supported
CentralSquare CAD Not Supported
Charge-off Loan Tracker Supported
Cisco CX Cloud Not Supported
Classter Supported
Cloudya Supported
Creovai Supported
Frazer Auto Dealer Software Supported
Hindsight Not Supported
Intrado Cloud Contact Center Not Supported
L3Harris Falcon Net Ecosystem Not Supported
Microsoft Teams Not Supported
RapidSOS Not Supported
Skywise Not Supported
Zetron Not Supported
adepsi Supported

Integrations

AWS GovCloud Supported
Amazon Web Services (AWS) Supported
Avaya Cloud Office Supported
Azure Marketplace Not Supported
Carbyne Supported
CentralSquare CAD Supported
Charge-off Loan Tracker Not Supported
Cisco CX Cloud Supported
Classter Not Supported
Cloudya Not Supported
Creovai Not Supported
Frazer Auto Dealer Software Not Supported
Hindsight Supported
Intrado Cloud Contact Center Supported
L3Harris Falcon Net Ecosystem Supported
Microsoft Teams Supported
RapidSOS Supported
Skywise Supported
Zetron Supported
adepsi Not Supported
Claim ASC and update features and information
Claim ASC and update features and information
Claim HindSight and update features and information
Claim HindSight and update features and information