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About

Mention the Promo Code: PC0300 to your sales rep to receive 5% off your first year of your ALICE software subscription. ALICE Receptionist is the most advanced full-service Visitor Management and Lobby automation solution available. ALICE receptionist uses A.I. video avatars to greet guests when they arrive in your building, provide instructions throughout the check-in process and enable guests using the ALICE kiosk to engage with your employees in live 2-way audio and video conversations. ALICE Receptionist includes: • Guest Sign In / Sign Out • Photo ID Scanning • Guest Security screening (US Gov watch list, Blacklist) • Health screening • Sign in forms • Photo capture • Badge printing • Alert employees upon guest arrivals (SMS, MS Teams, Slack, Email) • Pre-visit website option • Employee mobile app to manage guests • And much more... Contact us today to learn how ALICE Receptionist can automate and elevate the visitor experience for your building.

About

Moneypenny (formerly VoiceNation) is a comprehensive phone answering service that provides businesses with professional, 24/7 call handling, live chat support, and omnichannel customer service solutions. Their team of highly trained receptionists offers tailored support for a wide range of industries, ensuring that businesses never miss an opportunity. In addition to traditional call handling, Moneypenny also offers an innovative AI Receptionist solution, which uses generative AI to provide natural, conversational interactions, seamlessly transferring to human receptionists when needed. With flexible plans, including options for call transfers, scripted responses, CRM integration, and bilingual services, Moneypenny helps businesses optimize customer interactions and focus on core operations.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

ALICE Receptionist is an enterprise grade visitor-management solution that can be deployed on-premises or in the cloud, and can be used by small, medium, and large businesses from different industries.

Audience

Moneypenny is ideal for small to medium-sized businesses, enterprises, and industries that require reliable, round-the-clock customer service, call answering, and live chat solutions, with the added flexibility of an AI Receptionist that combines AI automation with human support

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$299.00/month
Starting price $299.00/month
Free Version Not Supported
Free Trial Supported

Pricing

$56 per month (20% off deal)
$56 per month (20% off deal for life)
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.8 / 5
support 4.9 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • ALICE catches your attention the moment you enter the door. Your selected avatar greets and connects clients/deliveries to the desired department with easy-to-follow steps. It eliminates congestion in the hallways having to run back and forth to the lobby to see if someone has arrived. We also appreciate the added security.
  • Technical Support, Customer Support and flexibility of configuration. Being able to implement features needed and not implement features not needed help keep administration and using simple.
  • The flexibility and customizable features of the software to meet our specific business needs was great!
  • Cost effective and allows for a secure lobby without the cost of an additional employee. Ease of use allows our other employees to stay productive and not be focused on waiting for guests and deliveries.
  • It frees up admin staff, it is a welcoming user experience. Great product.

Cons

  • Pricing- but it is competitive with similar products.
  • Admin interface is improving. They have recognized it could be more "user friendly" and are continuously working towards that goal. We have had very few "user" (login guests) issues. The visitor issues we have had are largely due to ID10T failures. ;o)
  • The installation time took a little longer than expected, since it took several layers of our staff, IT contractor, and ALICE programmers with lots of testing to accomplish the project.
  • Some growing pains and difficulties with integrating the system with an IP phone system. I recommend using only the desktop computer interface with a webcam and microphone at each workstation instead.
  • It's a little pricey, but worth the investment.

Pros & Cons from Real Users

Pros

  • How easy it is to get going. The staff do a lot to help you which is beneficial in the early days. I moved from a human answering service to this and was a bit sceptical but I am now sold and my customers are happy.

Cons

  • Unsure yet - the pricing is a little confusing at first as they offer human overflow which is priced differently

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

ALICE Receptionist
Founded: 2011
United States
www.alicereceptionist.com

Company Information

Moneypenny
Founded: 2000
United Kingdom
www.moneypenny.com/us/

Alternatives

Alternatives

eVoice

eVoice

j2 Global
Varis Receptionist

Varis Receptionist

Varis Technology

Categories

Categories

AI Receptionists Supported
AI Voice Agents Supported
Answering Services Supported

America’s best receptionists following your custom script to ensure you never miss a call and have the time to get on with what you do best.

Call Center Supported

Our team of highly-trained receptionists answer your calls exactly as if based in your business and provide your customers with an amazing service experience, day or night.

Call Forwarding Supported

Work from anywhere with our receptionists seamlessly forwarding important business calls to you and your team whenever you need.

Legal Answering Supported

Our professional and experienced legal receptionists know exactly how to represent your law firm and help you achieve your business goals, by capturing valuable inquiries and ensuring you’re always ‘open for business’.

Live Chat Supported

Have our highly-trained Live Chat agents, combined with specialist technology, responding to and converting your web chats into customers.

Managed Live Chat Supported

Have our highly-trained Live Chat agents, combined with specialist technology, responding to and converting your web chats into customers.

Have America’s best virtual receptionists acting as a seamless extension of your team 24/7, capturing inquiries and making your customers smile.

Digital Signage Features

Automatic Player Updates Not Supported
Content Scheduling Supported
Media Library Supported
Multi-Screen Support Supported
Remote Deployment Not Supported
Remote Display Management Supported
Visual Editor Not Supported

Digital Workplace Features

Activity / News Feed Supported
Calendar Management Supported
Chat / Messaging Not Supported
Content Management Supported
Document Management Supported
Employee Directory Supported
File Sharing Not Supported
Knowledge Management Not Supported
Surveys & Feedback Not Supported
Task Management Not Supported

Facility Management Features

Asset Management Not Supported
Commercial Properties Supported
Equipment Management Not Supported
Facility Scheduling Not Supported
Incident Management Not Supported
Inspection Management Not Supported
Inventory Control Not Supported
Maintenance Tracking Not Supported
Preventive Maintenance Not Supported
Residential Properties Not Supported
Room Scheduling Not Supported
Schools Not Supported
Space Planning Not Supported
Vendor Management Supported
Visitor Management Supported
Work Order Management Not Supported

Kiosk Features

Activity Reservations Not Supported
Digital Signature Supported
License Management Not Supported
Onsite Printing Supported
Remote Access Not Supported
Secure Browsing Not Supported
Ticket / Order Fulfillment Not Supported
Touch Screen Supported
Usage Reporting Supported
Virtual Keyboard Supported
Wireless Internet Access Not Supported

Meeting Room Booking System Features

Digital Signage Supported
Internal Meetings Not Supported
Multi-Location Supported
Online Booking Not Supported
Payment Processing Not Supported
Third Party Booking Not Supported
Utilization Reporting Not Supported
Vendor Management Supported
Visitor Management Supported

Space Management Features

Change Management Not Supported
Design Management Not Supported
Floor Plans & Maps Supported
For Offices Supported
For Retail Not Supported
Occupancy Management Supported
Planogramming Not Supported
Shelf Planning Not Supported
Space Reservation Not Supported
Usage Tracking / Analytics Supported

Visitor Management Features

Alerts/Notifications Supported
Badge Management Supported
Document Management Supported
ID Scan Supported
Pre-Registration Supported
Registration Management Supported
Self Check-in Supported
Visitor Tracking Supported
Watch List Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Not Supported
Call Recording Not Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Not Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Cisco Jabber Supported
Google Calendar Supported
Microsoft 365 Supported
Microsoft Azure Supported
Microsoft Outlook Supported
Microsoft Teams Supported
Skype Supported
Slack Supported
Zapier Not Supported

Integrations

Cisco Jabber Not Supported
Google Calendar Not Supported
Microsoft 365 Not Supported
Microsoft Azure Not Supported
Microsoft Outlook Not Supported
Microsoft Teams Not Supported
Skype Not Supported
Slack Not Supported
Zapier Supported
Claim ALICE Receptionist and update features and information
Claim ALICE Receptionist and update features and information
Claim Moneypenny and update features and information
Claim Moneypenny and update features and information