DepotService360RMB Solutions
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Related Products
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About
12Return is the leading cloud-based solution for product returns management in a customer-centric and circular economy. The 12Return platform and eco-system powers an all-in-one returns management service for (retail) brands in cross-border commerce.
Prepared for global returns
In its core 12Return has been designed with global returns in mind. 12Return is the single returns solution for your global Direct-to-Consumer business.
No one-size-fits-all
You have personal access to your account settings. You are free to set up return policies, return reasons, emails, carriers, logistics routes, and so much more.
Multi-language customer interface
Everything customer-facing, the return portal, emails, return reasons, and documents, can be set up in 9 different languages.
It works with any system
Of course, 12Return works with popular systems like Shopify. But that's not all. Our suite of APIs gives you all flexibility to work with any system in your supply chain.
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About
DepotService360 is a service management solution for companies that handle product returns, repairs, calibration, warranty work, and customer service requests. It helps teams manage the full depot service process manually, from customer contact and RMA creation to receiving, inspection, quoting, repair, quality check, shipping, billing, and reporting.
The product is designed to give service teams better control over each step of the repair workflow, keeping customer details, work orders, parts used, technician activity, invoices, and service history organized in one place. It also supports ERP integration for customer records, inventory availability, invoicing, credit memos, and reporting.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Retail brands and logistics service providers
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Audience
Manufacturers
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
€ 495 per month
Pricing for Return Bird Essentials Plan starts at € 495 per month with 1 channel, 1 destination, 5 named agent accounts, and 1,000 returns per month included.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company Information12Return
Founded: 2010
Netherlands
12return.com
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Company InformationRMB Solutions
Founded: 2005
United States
rmbsolutions.net
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Categories |
Categories |
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Returns Management Features
3PL / ERP Integration
Supported
Automated Exchanges
Not Supported
Branded Experience
Supported
Custom Return Policy
Supported
Inventory Management
Supported
One-Click Returns Processing
Supported
Returns Analytics
Supported
Shopper Self-Service
Supported
Smart Data Collection
Supported
Shipping Features
Air Shipping
Not Supported
Bills of Lading
Not Supported
Container Shipping
Not Supported
Freight Shipping
Not Supported
Ground Shipping
Not Supported
Import / Export
Not Supported
Ocean Shipping
Not Supported
Parcel Shipping
Supported
Quotes / Estimates
Not Supported
Shipment Tracking
Supported
Warehouse Management
Not Supported
Warehouse Management Features
3PL Management
Supported
Barcoding / RFID
Supported
Category Customization
Not Supported
Channel Management
Supported
Demand Planning
Not Supported
Inventory Management
Supported
Location Control
Supported
Order Management
Not Supported
Purchasing
Not Supported
Quality Control
Supported
Receiving / Putaway Management
Supported
Returns Management
Supported
Shipping Management
Supported
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Integrations
Intercom
Supported
LiveChat
Supported
Magento
Supported
Shopify
Supported
Slack
Supported
UPS Ready
Supported
Zendesk
Supported
Zuora
Supported
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Integrations
Intercom
Not Supported
LiveChat
Not Supported
Magento
Not Supported
Shopify
Not Supported
Slack
Not Supported
UPS Ready
Not Supported
Zendesk
Not Supported
Zuora
Not Supported
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