Best AI Knowledge Base Software
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Compare the Top AI Knowledge Base Software as of September 2026
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What is AI Knowledge Base Software?
AI knowledge base software uses artificial intelligence to help organizations create, organize, manage, and deliver knowledge across employees, customers, and business systems. These platforms leverage AI to automatically ingest content, generate summaries, answer questions, surface relevant information, and continuously improve knowledge discovery through natural language interactions. The software often includes semantic search, retrieval-augmented generation (RAG), content recommendations, document intelligence, chatbot integrations, and knowledge governance capabilities. Many AI knowledge base solutions integrate with CRM platforms, help desk software, collaboration tools, document repositories, and enterprise applications to provide a unified source of truth. By making information easier to find, maintain, and utilize, AI knowledge base software helps organizations improve productivity, customer support, employee onboarding, and decision-making. Compare and read user reviews of the best AI Knowledge Base software currently available using the table below. This list is updated regularly.
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1
Serviceaide
Serviceaide
Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. -
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Universal Knowledge
Knowledge Powered Solutions Ltd
Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth. It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information. In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance. Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs. SaaS deployments are in the region customers choose, to maintain data sovereignty.Starting Price: $12.00/month/user -
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Guru
Guru
Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.Starting Price: $25 -
4
PixelMixer
PixelMixer
Meeting summarization, action items, highlights, video messaging, interactive knowledge wiki - all powered by advanced AI. PixelMixer enables teams work smarter by automatically capturing important details shared during meetings. Now those details can be instantly accessed later, even by both those who were unable to attend. • Meeting Summarization and Action Items - Ensure clarity and accountability • Chapter and Topic Detection - Quick access to information • Slack and IM Notifications - Realtime collaboration • Trending Topics - Stay informed • Knowledge Graph - Personalized relevance Knowledge is your most valuable asset; make it perpetually accessible with PixelMixer! PixelMixer is a hosted cloud service that works on any browser or mobile device. The service integrates brilliantly with Slack, Zoom, Webex, RingCentral and Google Meet.Starting Price: $10 per month -
5
Docsie
Docsie
Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information! Docsie offers powerful business-grade features to write & manage product documentation: - Docsie Pilot onboarding - Custom portal design & optional training for paid plans - Internal & external portal for employees & end-users - Workspaces - Knowledge base analytics & user feedback collection - Free custom domain - Markdown import & export - WYSIWYG Editor - iFrame embed - SwaggerAPI import - Snippet, fragment, document & topic templates - Help center & in-app help interface - Guided tour builder - Version & language management - Webhooks - AI translation & content generation - Project management - RBAC/JWT/SSO for securityStarting Price: $39 per month (annual) -
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Box
Box
Box helps growing businesses manage and get more value from their content on one secure AI-powered platform. Combining file sharing, document management, workflow automation, e-signature, and AI tools in one place, Box empowers teams to reduce tool sprawl and improve visibility across all their files. Organizations use Box for secure internal and external collaboration, knowledge management, contract lifecycle management, onboarding, controlled documents, and audit-ready archiving. For teams adopting AI, Box is designed to connect AI to business content with permissions, governance, and auditability in one file system. The platform also supports compliance and security needs with features such as access controls, retention, classification, and protections for regulated environments, including support for requirements such as HIPAA and FINRA.Starting Price: $5 per month -
7
Intercom
Fin
Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.Starting Price: $29/seat/month -
8
Method Grid
Method Apps Limited
Method Grid is an AI-empowered knowledge and project management platform that helps teams improve how they deliver projects and services by connecting knowledge, experience and technology. Teams can collaborate and build knowledge-rich playbooks that define how to deliver individual projects and services by leveraging their global expertise, knowledge and insights. Bring projects to life by creating playbooks that can be customised and tailored for each client, making it easy to highlight your organisation’s capability and expertise in a way that resonates with their specific needs and challenges. Method Grid is the platform for consulting organisations looking for a capability partner to assist them in building world-class scalable services. Services that foster trust, exceed expectations and manifest as authentic intellectual property, which encapsulates the collective knowledge and experiences of your people.Starting Price: £16 per person per month -
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IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.Starting Price: $140 per month
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10
Shelf
Shelf.io
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.Starting Price: $30/mo -
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zehnplus
zehnplus
zehnplus develops software products with custom solutions that help organizations turn data into knowledge to connect, inform, and engage with their audiences. Our solutions include intranet, community and knowledge management platforms and wiki's aswell as smart FAQ software, enhanced with AI. We are enthusiastic strategists, designers, and developers who use many years of technical know-how with great love for the highest possible customer satisfaction. We have a profound knowledge of digital, artificial intelligence (AI) and transformation technologies. All our custom developments and products have at their core our unique data distribution engine called Wisdom Integration Engine, powered by the latest AI technologies and digital solutions. As a leading full service provider from Zürich, Switzerland, zehnplus offers high-quality, sustainable and cost-efficient solutions. We offer strategic know-how as well as project management and develop tailor-made solutions.Starting Price: 7000/year -
12
Cohere
Cohere AI
Cohere is an enterprise AI platform that enables developers and businesses to build powerful language-based applications. Specializing in large language models (LLMs), Cohere provides solutions for text generation, summarization, and semantic search. Their model offerings include the Command family for high-performance language tasks and Aya Expanse for multilingual applications across 23 languages. Focused on security and customization, Cohere allows flexible deployment across major cloud providers, private cloud environments, or on-premises setups to meet diverse enterprise needs. The company collaborates with industry leaders like Oracle and Salesforce to integrate generative AI into business applications, improving automation and customer engagement. Additionally, Cohere For AI, their research lab, advances machine learning through open-source projects and a global research community.Starting Price: Free -
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AIVM Brain
ChainGPT AI S.A.
AIVM Brain is a governed, verifiable AI knowledge platform shared by a company's employees and its AI agents. It connects existing tools, Slack, Google Drive, Notion, GitHub, Box, Confluence, Salesforce, and Telegram, while preserving each source's original permissions, so users and agents only see what they're cleared to see. Every access is recorded in a tamper-evident, content-blind audit log proving who asked what and what was disclosed, without storing the content itself, and the log is independently verifiable by auditors. Agents query Brain through a governed MCP endpoint with mandates, human-in-the-loop controls, and a kill switch. Brain is model-agnostic, working with Claude, OpenAI, Gemini, or a customer's own model via bring-your-own-key, and never trains on customer data. Enterprise features include SSO, per-tenant isolation, real-time permission revocation, and SOC 2/ISO 42001 in progress. Delivered as hosted SaaS with MCP, SDK, REST API, and CLI access.Starting Price: $18/month -
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Alhena
Alhena.ai
Alhena AI is an AI concierge for ecommerce that helps brands drive revenue through better, visibility, discovery, personalized shopping, and automated support. It enables shoppers to find products faster, get real-time recommendations, and receive accurate answers across the entire buying journey. Alhena combines a Shopping Assistant, Sales AI, and Support AI into one platform. It integrates with your store and helpdesk to provide grounded, context-aware responses for product queries, orders, shipping, and returns. Built with vertical AI agents, Alhena supports use cases like outfit building, virtual try-on, and fit analysis for fashion; skin analysis and shade matching for beauty; and guided discovery for home and travel. It also improves brand visibility on SKU level across AI search and supports conversational experiences across text and voice.Starting Price: $199/month -
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Pylon
Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channelsStarting Price: $59 per month per seat -
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Inflectiv
Inflectiv
Inflectiv is a data platform that converts raw files into structured datasets designed for AI agents and automation. Users can upload PDFs, documents, spreadsheets, JSON files, and websites. Inflectiv automatically structures this information so it can be queried through APIs, SDKs, or built-in chat agents. Instead of parsing unstructured documents, AI agents work directly with datasets that support filtering, querying, and reliable responses. Inflectiv supports building Q&A chatbots, Discord and Telegram bots, internal knowledge assistants, and dataset-powered applications. Datasets can be kept private, shared with teams, or published to the marketplace for others to use. Creators retain full ownership of their data and control access, permissions, and monetization. The platform is suitable for both technical and non-technical users who want to turn existing knowledge into reusable AI-ready intelligence without custom ingestion pipelines.Starting Price: $29.99 -
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IngestAI
IngestAI
Turn your knowledge base into a ChatGPT-like context-aware bot. Upload your docs: technical documentation, educational program materials, product/services description, etc. Choose your favorite app and create a bot within minutes, with no code, and no technical skills needed. Get precise AI/ChatGPT-generated answers for questions about relevant materials. Free plan up to 3 bots, 1K requests, 10K tokens, 10Mb dataset size. IngestAI enables you to quickly build and deploy ChatGPT-like bots that answer queries based on uploaded knowledge-based (technical documentation, educational program content, company knowledge base, etc). Upload your knowledge base to IngestAI, choose your messaging platform (Slack, Discord, Telegram, etc), and let OpenAI generate accurate and relevant answers about your product. We encourage our new users to fist spend 2 minutes creating their first bot (that's exactly how long it takes) on Telegram.Starting Price: $39 per month -
18
Fini
Fini
Fini is the AI platform redefining enterprise customer support. Our AI agent, Sophie, acts like your best support rep—resolving up to 80% of tickets end-to-end with no human intervention. Trained on your existing knowledge base and workflows, Sophie delivers fast, accurate, and on-brand responses across tools like Zendesk, Intercom, Slack, Discord, and more. Built for complexity, Sophie goes beyond chat: she can take action, personalize responses, remember past conversations, and continuously improve. SOC 2, GDPR, HIPAA, and ISO compliant, Fini is trusted by industry leaders like HackerRank, Qogita, and Columntax to scale support and cut costs—without sacrificing customer satisfaction. Launch in minutes, improve in days, and transform your support operation in 60.Starting Price: $0.69 per resolution -
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Korra
Korra
Leverage the full potential of your content with a private ChatGPT-like support platform. Korra revolutionizes the way customers access support by leveraging advanced NLP to understand complex queries and provides context-aware, accurate results sourced only from your own content. Customers can expect spot-on answers, highlighted or time-stamped right in the results. Experience a smarter, more efficient, and continuously improving AI knowledge base that keeps pace with your organization's ever-evolving needs. Set up your automated, confidential AI knowledge base in seconds. Korra supports all file types, including video, and securely learns from only the files you share. Customize, brand, and launch your AI chat support experience in seconds. With 3 powerful deployment options, customers can access Korra from any device, at any time, and in whichever way they want. Traditional knowledge base search appearance with a dedicated support URL.Starting Price: $99 per month -
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Klart AI
Klart AI
Boost your team's efficiency and collaboration with our intelligent AI assistant, seamlessly integrated with Slack, Teams, and Gmail. Klart AI is the ultimate AI Assistant designed to help employees work smarter and faster. Our powerful AI connects to a variety of databases, including Confluence, Notion, JIRA, and many others, providing a comprehensive solution for enhancing productivity and efficiency within your company. Klart AI leverages the groundbreaking GPT-4 technology from OpenAI, ensuring the highest level of AI performance for your business. With GPT-4 at its core, we deliver exceptional assistance to your employees, transforming the way your team works. At Klart AI, we understand the importance of data privacy and security. Our platform is built with GDPR compliance in mind, ensuring that your company's data is protected and managed according to the highest standards. Klart AI's free plan delivers exceptional AI assistance tailored to meet your team's needs.Starting Price: €4.99 per month -
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CubeBot Pro
Finva Tech Pvt Ltd
CubeBot Pro enables organizations to develop personalized AI chatbots by using their own business data. CubeBot Pro leverages advanced AI models for a better user experience and accurate responses without any hallucinations. It is more than just a chatbot; it's a professional service offering comprehensive support for customizations and integrations. Key features • Custom chatbots using the latest technologies and your business content. • Swift and precise response based on your data, without hallucinations. • Easily upload your documents and train the chatbot. • We support the upload of more than 100 types of document files. • +90 languages are supported. • We offer advanced AI models to provide accurate responses. • Use the chatbot in your web site or your application. • We provide API access. • Dashboard with many features to manage the chatbot. • All data is secured in the Microsoft Azure cloud.Starting Price: €100/month -
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FastGPT
FastGPT
FastGPT is a free, open source AI knowledge base platform that offers out-of-the-box data processing, model invocation, retrieval-augmented generation retrieval, and visual AI workflows, enabling users to easily build complex large language model applications. It allows the creation of domain-specific AI assistants by training models with imported documents or Q&A pairs, supporting various formats such as Word, PDF, Excel, Markdown, and web links. The platform automates data preprocessing tasks, including text preprocessing, vectorization, and QA segmentation, enhancing efficiency. FastGPT supports AI workflow orchestration through a visual drag-and-drop interface, facilitating the design of complex workflows that integrate tasks like database queries and inventory checks. It also offers seamless API integration with existing GPT applications and platforms like Discord, Slack, and Telegram using OpenAI-aligned APIs.Starting Price: $0.37 per month -
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Onyx
Onyx
Onyx is an open source AI platform that integrates seamlessly with your company's documents, applications, and personnel, enhancing productivity across various teams. It enables users to find answers across all team applications, and AI assistants powered by your organization's unique knowledge, accessible directly within your workflow. Developers can build custom workflows using open-source APIs, facilitating the creation of AI applications tailored to specific needs. Onyx connects to over 40 applications, including Asana, Google Drive, Slack, and Zendesk, ensuring real-time synchronization with document-level access. The platform supports deployment in various environments, such as fully air-gapped setups within your Virtual Private Cloud (VPC) or on-premise, ensuring data security by preventing information from leaving your deployment. Document-level permissions are automatically inherited from connected sources.Starting Price: $16 per month -
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Eigent
Eigent AI
Eigent is an open-source desktop automation platform designed to act as a powerful AI workforce for modern productivity. It transforms context into action by coordinating multiple intelligent agents to automate complex tasks directly on the desktop. Built with multi-agent collaboration and parallel execution, Eigent handles long-horizon workflows faster and more efficiently than single-agent systems. The platform is fully customizable, allowing users to create their own worker nodes and plug in tools through modular MCPs. Privacy and security are central to Eigent’s design, with support for local deployment that keeps sensitive data fully under user control. Eigent supports a wide range of real-world use cases, from file organization and report generation to ERP automation and market research. As an open-source solution, it offers transparency, flexibility, and enterprise-grade performance without vendor lock-in.Starting Price: $16.66 per month -
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Morphik
Morphik
Morphik is an open source, multimodal Retrieval-Augmented Generation (RAG) platform designed to streamline AI applications over complex, visually rich documents. Unlike traditional RAG systems that falter with non-textual data, Morphik embeds entire pages, including diagrams, tables, and images, directly into its knowledge base, ensuring no context is lost during processing. This approach enables precise search and retrieval across diverse document types such as research papers, technical manuals, and scanned PDFs. Morphik's capabilities include visual-first retrieval, knowledge graph construction, and seamless integration with enterprise data sources through its REST API and SDKs. Its natural language rules engine allows users to define how data is ingested and queried, while persistent KV-caching optimizes performance by reducing redundant computations. Morphik supports the Model Context Protocol (MCP), facilitating direct access for AI assistants.Starting Price: Free -
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Knowz
Knowz
Knowz AI delivers a unified enterprise platform that instantly answers questions, automates workflows, and secures organizational knowledge across every business tool. Ring-fenced by design, it provides compliance and governance with SOC 2, ISO 27001, HIPAA, and GDPR certifications and can be deployed on-premise, in private, or GovCloud environments. Its AI Search adapts to your company’s terminology, integrates with Google Drive, SharePoint, Salesforce, SAP, Workday, Slack, Zoom, and over 1,000 other systems, and auto-classifies, approves, and distributes documents without manual effort. Workflow Automation lets you power AI-driven approvals for HR, legal, and IT tasks, auto-generate reports and compliance summaries, and trigger enterprise-wide actions, like updating Salesforce, approving policies, or notifying teams directly from the platform. Embedded Genius Mode offers live fact-checking, recursive multi-step reasoning, AI voice coaching in meetings, and on-demand insights.Starting Price: Fre -
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FAQ Ally
LOB Labs LLC
FAQ Ally is a trust-first knowledge platform that transforms your business documents, policies, and data into intelligent AI assistants capable of delivering accurate, evidence-backed answers. Rather than relying solely on AI generation, FAQ Ally prepares and verifies information before the language model responds, helping reduce unsupported answers and increasing consistency across your organization. Upload documents in formats such as PDF, Word, text, CSV, JSON, XML, and HTML to create a secure, searchable knowledge base that employees, customers, and teams can access through natural conversation. AI assistants are available through an embeddable chat widget or a RESTful Chat API, making it easy to integrate trusted knowledge into websites, portals, and custom applications. Built with advanced retrieval, vector search, deterministic reasoning, role-based access control, and encrypted data handling, FAQ Ally helps organizations deliver answers they can understand, verify, and trust.Starting Price: $9 per month -
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iEngage.ai
Aikon Labs
Discover, Organize, and Provision Enterprise Knowledge On Demand. Use our APIs to connect to existing systems and build a custom solution for collecting, curating, & re-using knowledge from conversations. Use our SDKs & APIs yourself or get a developer to help you build a solution. Contact us to talk about your idea. iEngage.ai powers FreshENGAGE a marketplace app for Freshdesk. See how knowledge from resolved tickets is shared amongst support agents when similar issues recur, saving the agent’s time and ensuring that customers get a great experience. ARIV.AI – we have used the iEngage.ai platform to build a knowledge bot for common collaboration tools like Slack & MS Teams. Take a look at how ariv helps users find answers, stay on top of a deluge of messages, and earn karma points. See what we’ve built on top of iEngage.ai for other use cases. iEngage.ai is a versatile platform that blends seamlessly into your existing technology stack. Talk to us about your use case.Starting Price: $1.99/month/user -
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Clevy
Clevy
Clevy automates internal processes and queries to let you refocus on your most precious resource, people. Discover the one-stop-shop of your employee experience, the only platform you need. Centralize and handle all your employee requests, to increase efficiency across your HR and support teams. Deploy a powerful AI knowledge center to let your employees resolve their issues more quickly. Clevy's no-code form builder lets you collect employees' data more efficiently and safely integrate it with all of your company's apps ecosystem to execute your business workflows. Manage all their employee requests in one place, keep track of queries to answer timely, and save time with AI-powered auto-draft answers. Provide instant help at all times through an AI-based portal that reduces by 80% the recurring questions asked to internal support teams. Integrate with all the company’s 3rd party software to let the data flow in the company’s application ecosystem is aimed at SMBs.Starting Price: $19 per month -
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Superpowered AI
Superpowered AI
Superpowered AI is an end-to-end knowledge retrieval solution purpose-built for LLM applications. We turn complex infrastructure into a few API calls. Give your LLMs access to private information that wasn’t in its training data, like internal company documents. Store old messages in a Knowledge Base and retrieve the most relevant ones each time the user sends a new message. Reduce hallucinations by putting relevant factual information directly in your prompts and instructing the LLM to only use the information it’s been given. Using a knowledge retrieval solution like Superpowered AI lets you retrieve the right information and insert it into your LLM prompts, enabling you to deliver highly relevant responses to your users. Create a knowledge base directly from local files and folders, or from a URL, and query via REST API, all in less than 10 lines of code. State-of-the-art multi-stage knowledge retrieval pipeline to give you the most relevant results.
