{"id":414,"date":"2023-07-20T18:24:05","date_gmt":"2023-07-20T18:24:05","guid":{"rendered":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/sonoro.com\/?page_id=414"},"modified":"2026-03-31T09:24:06","modified_gmt":"2026-03-31T07:24:06","slug":"support","status":"publish","type":"page","link":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/sonoro.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e414-e1 mbi-0\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><\/div><div class=\"x-row x-container max width e414-e2 mbi-1 mbi-2 mbi-3 mbi-6 mbi-7\"><div class=\"x-row-inner\"><div class=\"x-col e414-e3 mbi-a mbi-b mbi-c mbi-d\"><div class=\"x-text x-text-headline e414-e4 mbi-m mbi-n mbi-o mbi-p mbi-q mbi-r mbi-s\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Der sonoro Support<\/h1>\n<\/div><\/div><\/div><\/div><div class=\"x-col e414-e5 mbi-a mbi-e mbi-f mbi-g mbi-h\" style=\"--tco-dcbi-0:url(https:\/\/round-lake.dustinice.workers.dev:443\/https\/sonoro.com\/wp-content\/uploads\/2023\/10\/Guillermina_Helles_Set_07_sRGB.jpg);--tco-dcbi-1:url(https:\/\/round-lake.dustinice.workers.dev:443\/https\/sonoro.com\/wp-content\/uploads\/2023\/10\/Guillermina_Helles_Set_07_sRGB.jpg);\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><\/div><\/div><div class=\"x-col e414-e6 mbi-a mbi-d mbi-h\"><div class=\"x-acc e414-e7 mbi-15\" id=\"x-acc-e414-e7\"><div class=\"e414-e8 x-acc-item\"><button id=\"tab-e414-e8\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e414-e8\" data-x-toggle=\"collapse\" data-x-toggleable=\"e414-e8\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\">&#x25b8;<\/span><span class=\"x-acc-header-text\"><b>30.03.2026 Softwareupdate f\u00fcr sonoro VIBES L & XL verf\u00fcgbar<\/b><\/span><\/span><\/button><div id=\"panel-e414-e8\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e414-e8\" data-x-toggleable=\"e414-e8\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e414-e9 mbi-16 mbi-17 mbi-18 mbi-19\"><span data-teams=\"true\">F\u00fcr unsere portablen Outdoor Lautsprecher steht die Softwareversion 1.07. (Android) und 1.01. (iOS) zur Verf\u00fcgung. Diese stellen eine stabile Nutzung aller Features sicher. Wie Sie Ihren Lautsprecher mithilfe der sonoro VIBES App updaten erfahren Sie <\/span><span style=\"color: #000000;\"><strong><a title=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/articles\/39994736172561-Versionsionshinweise-Release-Notes-zu-Firmware-Sonoro-SDK-V1-4-0-V1-4-2\" href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/articles\/45188872095249-Erste-Schritte-Inbetriebnahme-sonoro-VIBES\" data-outlook-id=\"7679864b-5196-470a-b61e-aed68a256155\" style=\"color: #000000;\">hier<\/a><a title=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/articles\/39994736172561-Versionsionshinweise-Release-Notes-zu-Firmware-Sonoro-SDK-V1-4-0-V1-4-2\" href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/articles\/45188872095249-Erste-Schritte-Inbetriebnahme-sonoro-VIBES\" target=\"_blank\" rel=\"noopener\" data-outlook-id=\"7679864b-5196-470a-b61e-aed68a256155\" style=\"color: #000000;\">.<\/a><\/strong><\/span><\/div><\/div><\/div><\/div><div class=\"e414-e10 x-acc-item\"><button id=\"tab-e414-e10\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e414-e10\" data-x-toggle=\"collapse\" data-x-toggleable=\"e414-e10\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\">&#x25b8;<\/span><span class=\"x-acc-header-text\"><b>07.01.2026 Softwareupdate f\u00fcr MAESTRO Quantum, MEISTERST\u00dcCK (GEN. 2) und AVATON verf\u00fcgbar<\/b><\/span><\/span><\/button><div id=\"panel-e414-e10\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e414-e10\" data-x-toggleable=\"e414-e10\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e414-e11 mbi-16 mbi-17 mbi-18 mbi-19\">F\u00fcr unseren MAESTRO Quantum, MEISTERST\u00dcCK (Gen.2) &amp; AVATON steht die Version 1.4.5 &amp; 1.4.6 bereit. Dieses Update beinhaltet wichtige Sicherheitsupdates f\u00fcr das System und f\u00fcr Spotify. Mehr zum Update erfahren Sie <strong><a href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/articles\/42629409862673-Versionsionshinweise-Release-Notes-zu-Firmware-Sonoro-SDK-V1-4-5-V1-4-6\" target=\"_blank\" rel=\"noopener\">hier<\/a>.<\/strong><\/div><\/div><\/div><\/div><div class=\"e414-e12 x-acc-item\"><button id=\"tab-e414-e12\" class=\"x-acc-header\" role=\"button\" type=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e414-e12\" data-x-toggle=\"collapse\" data-x-toggleable=\"e414-e12\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\">&#x25b8;<\/span><span class=\"x-acc-header-text\"><b>01.10.2025 Spotify Lossless f\u00fcr Premium-Kunden auf ausgew\u00e4hlten sonoro Produkten verf\u00fcgbar<\/b><\/span><\/span><\/button><div id=\"panel-e414-e12\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e414-e12\" data-x-toggleable=\"e414-e12\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e414-e13 mbi-16 mbi-17 mbi-18 mbi-19\"><p>Spotify Premium Nutzer k&ouml;nnen ab sofort in den Genuss von Musik in CD-Qualit&auml;t kommen. Mit der neuen Spotify Lossless Unterst&uuml;tzung k&ouml;nnen Benutzer ausgew&auml;hlter sonoro Produkte hiervon profitieren und nach einer Einstellung in der Spotify App Ihre Musik-Bibliothek in verlustfreier Qualit&auml;t genie&szlig;en. Mehr dazu erfahren Sie <strong><a title=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/articles\/39759734983313-Kann-mein-sonoro-Ger%C3%A4t-Spotify-Lossless-wiedergeben\" href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/articles\/39759734983313-Kann-mein-sonoro-Ger%C3%A4t-Spotify-Lossless-wiedergeben\" target=\"_blank\" rel=\"noopener\" data-outlook-id=\"dabe0fd7-acf2-411b-b340-76e11a8395c4\">hier<\/a><\/strong><a title=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/articles\/39759734983313-Kann-mein-sonoro-Ger%C3%A4t-Spotify-Lossless-wiedergeben\" href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/articles\/39759734983313-Kann-mein-sonoro-Ger%C3%A4t-Spotify-Lossless-wiedergeben\" data-outlook-id=\"dabe0fd7-acf2-411b-b340-76e11a8395c4\">.<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e414-e14 mbi-1 mbi-4 mbi-8\"><div class=\"x-row-inner\"><div class=\"x-col e414-e15 mbi-a mbi-b mbi-e mbi-i mbi-j\"><div class=\"x-text x-text-headline e414-e16 mbi-n mbi-p mbi-s mbi-t mbi-u mbi-v mbi-w mbi-x\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Unser Support<\/h3>\n<\/div><\/div><\/div><div class=\"x-text x-content e414-e17 mbi-17 mbi-18 mbi-1a mbi-1b mbi-1c\">Sie konnten keine Antwort in unseren Handb\u00fcchern und FAQs finden oder ben\u00f6tigen Hilfe bei Ihrem Online-Kauf? Kontaktieren Sie einfach unseren Support.<\/div><div class=\"x-text x-text-headline e414-e18 mbi-n mbi-o mbi-r mbi-s mbi-u mbi-v mbi-y mbi-z mbi-10\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><p class=\"x-text-content-text-primary\">Servicezeiten von Mo - Fr 10:00 - 17:00 Uhr.<\/p>\n<\/div><\/div><\/div><a href=\"tel:+49 (0) 21 31 \/ 88 34 141\" class=\"x-text x-text-headline has-graphic e414-e19 mbi-n mbi-o mbi-r mbi-s mbi-t mbi-u mbi-v mbi-z mbi-11 mbi-12\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xf879;\"><\/i><\/span><div class=\"x-text-content-text\"><p class=\"x-text-content-text-primary\">+49 (0) 21 31 \/ 88 34 141<\/p>\n<\/div><\/div><\/a><\/div><div class=\"x-col e414-e21 mbi-a mbi-b mbi-e mbi-j mbi-k\"><div class=\"x-div e414-e22 mbi-1f\"><div class=\"x-text x-text-headline e414-e23 mbi-n mbi-p mbi-s mbi-t mbi-u mbi-v mbi-w mbi-x\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Technische Hilfe<\/h3>\n<\/div><\/div><\/div><div class=\"x-text x-content e414-e24 mbi-17 mbi-18 mbi-1a mbi-1b mbi-1c\">Hier finden Sie Unterst\u00fctzung bei Fragen im Zusammenhang mit Ihrem sonoro Ger\u00e4t.<\/div><\/div><a class=\"x-anchor x-anchor-button e414-e25 mbi-1h mbi-1i mbi-1j mbi-1k\" tabindex=\"0\" href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Zum Helpcenter<\/span><\/div><\/div><\/a><\/div><div class=\"x-col e414-e26 mbi-a mbi-b mbi-e mbi-j mbi-k\"><div class=\"x-div e414-e27 mbi-1f\"><div class=\"x-text x-text-headline e414-e28 mbi-n mbi-p mbi-s mbi-t mbi-u mbi-v mbi-w mbi-x\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Allgemeine Anfrage<\/h3>\n<\/div><\/div><\/div><div class=\"x-text x-content e414-e29 mbi-17 mbi-18 mbi-1a mbi-1b mbi-1c\">Sie haben ein allgemeines Anliegen? Senden Sie uns einfach eine Nachricht.<\/div><\/div><a class=\"x-anchor x-anchor-button e414-e30 mbi-1h mbi-1i mbi-1k mbi-1l\" tabindex=\"0\" href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/requests\/new?ticket_form_id=360003441677\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Allgemeine Anfrage<\/span><\/div><\/div><\/a><\/div><div class=\"x-col e414-e31 mbi-a mbi-b mbi-e mbi-j mbi-k\"><div class=\"x-div e414-e32 mbi-1f\"><div class=\"x-text x-text-headline e414-e33 mbi-n mbi-p mbi-s mbi-t mbi-u mbi-v mbi-w mbi-x\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Retoure\/Widerruf<\/h3>\n<\/div><\/div><\/div><div class=\"x-text x-content e414-e34 mbi-17 mbi-18 mbi-1a mbi-1b mbi-1c\">Sie m\u00f6chten ein Ger\u00e4t zur\u00fcckschicken? \u00dcber den Link gelangen Sie direkt zu dem entsprechenden Formular.<\/div><\/div><a class=\"x-anchor x-anchor-button e414-e35 mbi-1h mbi-1i mbi-1k mbi-1l\" tabindex=\"0\" href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/requests\/new?ticket_form_id=360003414737\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Zur Retoure<\/span><\/div><\/div><\/a><\/div><div class=\"x-col e414-e36 mbi-a mbi-b mbi-e mbi-j mbi-k\"><div class=\"x-div e414-e37 mbi-1f\"><div class=\"x-text x-text-headline e414-e38 mbi-n mbi-p mbi-s mbi-t mbi-u mbi-v mbi-w mbi-x\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Reklamation\/Reparatur<\/h3>\n<\/div><\/div><\/div><div class=\"x-text x-content e414-e39 mbi-17 mbi-18 mbi-1a mbi-1b mbi-1c\">Ihr Ger\u00e4t weist einen Fehler auf, welcher in die Garantie f\u00e4llt? Reichen Sie Ihre Anfrage ganz einfach \u00fcber das folgende Formular ein.<\/div><\/div><a class=\"x-anchor x-anchor-button e414-e40 mbi-1h mbi-1i mbi-1k mbi-1l\" tabindex=\"0\" href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/requests\/new?ticket_form_id=360000980597\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Zur Reklamation<\/span><\/div><\/div><\/a><\/div><div class=\"x-col e414-e41 mbi-a mbi-b mbi-e mbi-j mbi-k\"><div class=\"x-div e414-e42 mbi-1f\"><div class=\"x-text x-text-headline e414-e43 mbi-n mbi-p mbi-s mbi-t mbi-u mbi-v mbi-w mbi-x\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Kostenpflichtige Reparatur<\/h3>\n<\/div><\/div><\/div><div class=\"x-text x-content e414-e44 mbi-17 mbi-18 mbi-1a mbi-1b mbi-1c\">Sie senden Ihr Ger\u00e4t selbst an eine Partnerwerkstatt, erhalten nach der Pr\u00fcfung einen Kostenvoranschlag und zahlen die R\u00fccksendung selbst. Die Pr\u00fcfgeb\u00fchr wird bei Reparatur angerechnet.<\/div><\/div><a class=\"x-anchor x-anchor-button e414-e45 mbi-1h mbi-1i mbi-1k mbi-1l\" tabindex=\"0\" href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/support.sonoro.com\/hc\/de\/articles\/34233588651921-Wie-melde-ich-eine-Kostenpflichtige-Reparatur-an\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Mehr erfahren<\/span><\/div><\/div><\/a><\/div><div class=\"x-col e414-e46 mbi-a mbi-d mbi-h\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Der sonoro Support &#x25b8;30.03.2026 Softwareupdate f\u00fcr sonoro VIBES L &#038; XL verf\u00fcgbarF\u00fcr unsere portablen Outdoor Lautsprecher steht die Softwareversion 1.07. (Android) und 1.01. (iOS) zur Verf\u00fcgung. Diese stellen eine stabile Nutzung aller Features sicher. Wie Sie Ihren Lautsprecher mithilfe der sonoro VIBES App updaten erfahren Sie hier.&#x25b8;07.01.2026 Softwareupdate f\u00fcr MAESTRO Quantum, MEISTERST\u00dcCK (GEN. 2) und AVATON verf\u00fcgbarF\u00fcr unseren MAESTRO Quantum, &#8230; <\/p>\n<div><a href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/sonoro.com\/support\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":2,"featured_media":131434,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"class_list":["post-414","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/round-lake.dustinice.workers.dev:443\/https\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>sonoro Support \u2013 Hilfe bei Fragen &amp; Online-K\u00e4ufen<\/title>\n<meta name=\"description\" content=\"Sie konnten keine Antwort in unseren Handb\u00fcchern und FAQs finden oder ben\u00f6tigen Hilfe bei Ihrem Online-Kauf? 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