LiveAgent
If internal communication through Slack is a part of your daily workflow, it might be worthwhile to integrate your Slack account with LiveAgent. Every time your smart help desk software receives a new ticket or registers a change in a ticket's status, Slack will notify you. Once you activate your integration, you can easily set up your notifications according to your preferred rules. Please note, to utilize this integration you need to have a paid LiveAgent account. Activate your LiveAgent Slack plugin today to stay on the top of your customer service requests at all times.
Permissions
LiveAgent will be able to view:
LiveAgent will be able to do:
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General
Developer
Quality Unit, s.r.o.
Company headquarters location
Slovakia
Privacy & data governance
Data retention policy
We store customers data for the time of using our services or until they request to delete their data.
Terminated accounts are deleted automatically from our cloud within next 30 days. From this point we don’t have any active data in LiveAgent cloud, we store for another 30 days just cold backup of database. Once backup expires, we don’t store any data from your account anymore.
Data archiving and removal policy
You can request deletion of your data any time by mail to [email protected]
LiveAgent application allows you to delete all sensitive data about your customers upon their request directly in LiveAgent application by deleting all tickets and contact data related to your customer.
Additionally every LiveAgent account owner has full control over his account and can request to be deleted any time by mail to our [email protected].
LiveAgent cloud has also automatic procedures for deleting suspended accounts to make sure we don’t store permanently your data after you decide to stop using our services.
If you have any questions, you can contact us at [email protected]
Data storage policy
Quality Unit Cares about your privacy, so we follow The Platform for Privacy Preferences Project, or P3P practices. P3P was designed to give web users more precise control of the kind of information that they want to allow to be released.
Quality Unit reserves the right to access any or all Your accounts in order to respond to Your requests for technical support. We shall maintain appropriate administrative, physical and technical safeguards for protection of the security, confidentiality and integrity of Your data. We will not disclose Your data except if compelled by law or if permitted by You.
P3P policies declare the data they collect in groups (also referred to as “statements”)
You can find out more about privacy policy here:
https://www.liveagent.com/privacy-policy/
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
LiveAgent application allows you to delete all sensitive data about your customers upon their request directly in LiveAgent application by deleting all tickets and contact data related to your customer.
Additionally every LiveAgent account owner has full control over his account and can request to be deleted any time by mail to our [email protected].
In case trial account is not upgraded to paid plan within 14 days or billing of already upgraded account is failing more than 7 days, account is suspended. Suspended account doesn’t allow user logins or access data either by account owner or his customers.
In case account owner doesn’t request to unsuspend his account by email or chat, within next 60 days is account terminated (domain stops to be active, we remove account configuration from cloud, but we keep data in storage).
Terminated accounts are deleted automatically from our cloud within next 30 days. From this point we don’t have any active data in LiveAgent cloud, we store for another 30 days just cold backup of database. Once backup expires, we don’t store any data from your account anymore.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
Has a vulnerability disclosure program
no
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
no