ASHISH M. K.
RETAIL STORE MANAGER
ASHISH M. K.
RETAIL STORE MANAGER
Results-driven Retail Store Manager with over 6 years of experience in UK retail operations, team leadership, and financial management. Proven ability to drive sales growth, improve operational efficiency, reduce shrinkage, and lead high-performing teams in fast-paced retail environments.
Strong commercial awareness supported by a background in finance and ongoing ACCA qualification. Experienced in full store accountability including budgeting, KPI monitoring, compliance, stock control, and customer service excellence.
A confident and hands-on leader committed to delivering operational excellence and sustainable business growth.
Store Operations Management, Team Leadership & Staff Development
KPI & Sales Performance Monitoring, Budgeting & Financial Reporting
Stock Control & Shrinkage Reduction, Cash Handling & Banking Reconciliatio
Health & Safety & Trading Standards Compliance, Recruitment & Workforce Planning
Customer Service & Complaint Resolution
Lead full operational management of a convenience supermarket with complete accountability for sales, staffing, compliance, and profitability.
Manage and develop a team of 10+ employees, including supervisors and sales assistants.
Oversee recruitment, rota planning, performance reviews, and team training.
Monitor weekly KPIs and implement strategies to improve revenue and margin performance.
Manage store budgeting, daily cash reconciliation, banking, and financial controls.
Control stock ordering, supplier relationships, and inventory management to reduce wastage and shrinkage.
Ensure compliance with UK health & safety, food hygiene, and trading standards regulations.
Implement promotional campaigns and pricing strategies to remain competitive in the local market.
Handle escalated customer complaints and operational issues professionally.
Conduct internal audits to ensure adherence to company policies and operational standards.
Supervised daily operations in a high-volume retail environment.
Led and motivated front-of-house teams to maintain exceptional service standards.
Managed cash handling, daily reconciliation, and secure banking deposits.
Ensured compliance with food safety and hygiene regulations.
Oversaw stock rotation (FIFO) and waste management procedures.
Resolved customer complaints efficiently to protect brand reputation.
Supported sales initiatives and operational improvements.
Managed day-to-day retail operations and supervised a team of five staff members.
Reduced inventory discrepancies by 25% through improved stock control systems.
Increased monthly revenue by 20% through strategic pricing and promotional planning.
Managed daily cash flow, reconciliations, and banking procedures.
Recruited, trained, and appraised team members to improve overall performance.
Maintained high standards of store presentation and regulatory compliance.
Managed customer portfolios, increasing retention by 30%.
Processed 100+ loan applications monthly with 95% accuracy.
Ensured compliance with AML and KYC regulations.
Generated £50,000 annually through cross-selling financial products.
Delivered tailored financial planning solutions, increasing client portfolio value by 40%.
Conducted market analysis and recommended appropriate investment strategies.
Built long-term client relationships through trust and professional advisory services.
Presented complex financial information clearly and effectively.
Customer Service: Strong interpersonal skills with a focus on ensuring customer satisfaction and engagement.
Management: Experienced in managing appointments, staff, and inventory.
Technical Proficiency: Skilled in using computer systems for booking and service management.
Beautician Expertise: Proficient in threading, tinting, facials, massages, waxing, makeup, hairstyling, and henna tattoos.
Nail Art: Experienced in gel manicures, BIAB manicures, traditional manicures and pedicures, and creative nail designs.
ACCA – Strategic Professional Level (Ongoing)
Association of Chartered Certified Accountants (5/13 exams completed)
MSc Accounting & Business Finance with Data Analytics (2023)
University of Bedfordshire – Luton, UK
Bachelor of Commerce (2019)
Sardar Patel University – India