{"id":238,"date":"2017-11-12T08:18:15","date_gmt":"2017-11-12T08:18:15","guid":{"rendered":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/?page_id=238"},"modified":"2021-05-14T07:50:27","modified_gmt":"2021-05-14T07:50:27","slug":"reporting-bugs","status":"publish","type":"page","link":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/support\/reporting-bugs\/","title":{"rendered":"Reporting Bugs"},"content":{"rendered":"\n<p class=\"has-text-align-center warning wp-block-paragraph\">Please read <strong>Before Reporting A Bug<\/strong> before actually reporting a bug!<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Before Reporting a Bug<\/h4>\n\n\n\n<ol class=\"wp-block-list\"><li>Have you read the <a href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/support\/faq\/\">FAQ<\/a>?<\/li><li>Have you tried disabling all other plugins on your site? A lot of problems are caused by other plugins misbehaving<\/li><li>Have you tried clearing your browser cache? If you are using Cloudflare or an equivalent caching service then please also try clearing your page cache<\/li><li>Take a look at the <a href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/wordpress.org\/support\/plugin\/redirection\" target=\"_blank\" rel=\"noopener noreferrer\">WordPress.org forum<\/a> to see if others have the same problem<\/li><li>Take a look in the <a href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/github.com\/johngodley\/redirection\/issues\" target=\"_blank\" rel=\"noopener noreferrer\">Github repository<\/a> to see if a similar problem has been reported<\/li><\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Reporting a Bug<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#8217;ve made it through all those steps (and my apologies for having so many) you can create a bug report in the <a href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/github.com\/johngodley\/redirection\/issues\">Github repository<\/a>. Click the green <strong>New Issue<\/strong> button.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><a href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/github.com\/johngodley\/redirection\/issues\/new\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2017\/11\/github_new_issue.png\" alt=\"github_new_issue.png\" class=\"wp-image-243\" width=\"115\" height=\"54\"\/><\/a><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If Redirection is displaying an error message then please report the bug through Redirection itself &#8211; this will include additional details.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2017\/11\/redirection_error.png\" alt=\"redirection_error.png\" class=\"wp-image-244\" width=\"611\" height=\"406\" srcset=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2017\/11\/redirection_error.png 1222w, https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2017\/11\/redirection_error-300x199.png 300w, https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2017\/11\/redirection_error-768x510.png 768w, https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2017\/11\/redirection_error-1024x680.png 1024w\" sizes=\"auto, (max-width: 611px) 100vw, 611px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Be aware that your details will be public. If you do not want this then report the bug directly.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Reporting a Bug Directly<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to report a bug directly to me use the <a href=\"\/https\/redirection.me\/contact\/\">contact form<\/a> on this site, or use the email option on the <strong>Support<\/strong> page of the plugin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please include these details in any bug report<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Your WordPress, PHP, and plugin version<\/li><li>A description of what you are trying to do<\/li><li>A real example, hopefully with something I can actually see and test. For example, a URL that isn&#8217;t working<\/li><li>A screenshot demonstrating the problem<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Generally a bug can be identified from this information alone, but sometimes I may need more details. Also, sometimes it helps to have access to your site, so if you are able to provide a login when asked it is a big help. Don&#8217;t worry if you don&#8217;t want to provide this though.<\/p>\n\n\n\n<p class=\"has-text-align-center warning wp-block-paragraph\">Please read the above guide to save me a lot of time answering questions<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Using Browser Developer Tools<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes it can help to see what requests your browser is making. Most browsers have a set of developer tools that you can enable. For example, on Chrome it is accessible from View &gt; Developer &gt; Developer Tools.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once enabled you should see a window appear. Some information may be shown in the &#8216;console&#8217; tab:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2020\/02\/console_debug.png\" alt=\"\" class=\"wp-image-2417\" width=\"292\" height=\"158\" srcset=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2020\/02\/console_debug.png 584w, https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2020\/02\/console_debug-300x162.png 300w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you click the &#8216;network&#8217; tab you can see any requests your browser makes:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"1484\" height=\"766\" src=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/i0.wp.com\/redirection.me\/wp-content\/uploads\/2019\/03\/devtools.png?fit=740%2C382&amp;ssl=1\" alt=\"\" class=\"wp-image-1583\" srcset=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2019\/03\/devtools.png 1484w, https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2019\/03\/devtools-300x155.png 300w, https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2019\/03\/devtools-768x396.png 768w, https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2019\/03\/devtools-1024x529.png 1024w\" sizes=\"auto, (max-width: 1484px) 100vw, 1484px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">With this window open if you reload your page in Redirection you should see a lot of requests. Anything in red is an error, and clicking this will show information:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"1270\" height=\"614\" src=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/i2.wp.com\/redirection.me\/wp-content\/uploads\/2019\/03\/devtools_info.png?fit=740%2C358&amp;ssl=1\" alt=\"\" class=\"wp-image-1584\" srcset=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2019\/03\/devtools_info.png 1270w, https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2019\/03\/devtools_info-300x145.png 300w, https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2019\/03\/devtools_info-768x371.png 768w, https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-content\/uploads\/2019\/03\/devtools_info-1024x495.png 1024w\" sizes=\"auto, (max-width: 1270px) 100vw, 1270px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">This information can be very useful.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"further\">Further Debugging<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes the only way to debug a problem is by having access to the server on which it is running. There are two kinds of access:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>A WordPress admin login &#8211; create a new admin account and share the username and password<\/li><li>Direct file system access. Usually via FTP\/SFTP<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">I appreciate that some sites are live and you may not want to give access. That&#8217;s perfectly fine. If you are ok providing access then a WordPress login is the usual place to start, and a lot of problems can be solved this way.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the problem requires further debugging then access to the file system access may be required. This can either be via FTP\/SFTP or SSH.<\/p>\n<nav class=\"navigation post-navigation\" role=\"navigation\" aria-label=\"Posts\"><div class=\"nav-links\"><div class=\"nav-previous\"><a href=\"\/https\/redirection.me\/support\/faq\/\" rel=\"prev\"><p class=\"meta-nav\"><svg class=\"svg-icon\" width=\"24\" height=\"24\" aria-hidden=\"true\" role=\"img\" focusable=\"false\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"https:\/\/round-lake.dustinice.workers.dev:443\/http\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M20 13v-2H8l4-4-1-2-7 7 7 7 1-2-4-4z\" fill=\"currentColor\"><\/path><\/svg>Previous<\/p><p class=\"post-title\">Frequently Asked Questions<\/p><\/a><\/div><div class=\"nav-next\"><a href=\"\/https\/redirection.me\/support\/problems\/\" rel=\"next\"><p class=\"meta-nav\">Next<svg class=\"svg-icon\" width=\"24\" height=\"24\" aria-hidden=\"true\" role=\"img\" focusable=\"false\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"https:\/\/round-lake.dustinice.workers.dev:443\/http\/www.w3.org\/2000\/svg\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"m4 13v-2h12l-4-4 1-2 7 7-7 7-1-2 4-4z\" fill=\"currentColor\"><\/path><\/svg><\/p><p class=\"post-title\">Common Problems<\/p><\/a><\/div><\/div><\/nav>","protected":false},"excerpt":{"rendered":"<p>Please read Before Reporting A Bug before actually reporting a bug! Before Reporting a Bug Have you read the FAQ? Have you tried disabling all other plugins on your site? A lot of problems are caused by other plugins misbehaving Have you tried clearing your browser cache? If you are using Cloudflare or an equivalent&hellip; <a class=\"more-link\" href=\"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/support\/reporting-bugs\/\">Continue reading <span class=\"screen-reader-text\">Reporting Bugs<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-238","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-json\/wp\/v2\/pages\/238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-json\/wp\/v2\/comments?post=238"}],"version-history":[{"count":26,"href":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-json\/wp\/v2\/pages\/238\/revisions"}],"predecessor-version":[{"id":3869,"href":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-json\/wp\/v2\/pages\/238\/revisions\/3869"}],"up":[{"embeddable":true,"href":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-json\/wp\/v2\/pages\/10"}],"wp:attachment":[{"href":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/redirection.me\/wp-json\/wp\/v2\/media?parent=238"}],"curies":[{"name":"wp","href":"https:\/\/round-lake.dustinice.workers.dev:443\/https\/api.w.org\/{rel}","templated":true}]}}