Company activity

Updated 12 hours ago

This page gives you a detailed overview of how BSTN Store has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: April 2020.

Hasn't confirmed company details yet

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

3,447

Verified

7

Invited

0

Redirected

0


Total reviews from the past 12 months

3,454

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How BSTN Store got its reviews in the past 12 months

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Aug-OctNov-JanFeb-AprMay-Jul

Profile merges

How many profile merges happened in the past 12 months

1 February 2023

One profile merged into BSTN Store because it was about an identical domain.

BSTN Store's TrustScore became 2.8 after this profile merge (previously 2.8).

See details

New reviews by star rating

How many new reviews (distributed by star rating) BSTN Store got each month in the past 12 months

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Aug-OctNov-JanFeb-AprMay-Jul

Reply behavior

How BSTN Store replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 2 weeks or less.

  • Has replied to 5% of their negative reviews.

BSTN Store’s flagging activity

How frequently BSTN Store flagged their reviews in the past 12 months

What's a flagged review?

  • BSTN Store may flag a review if they think it's in breach of Trustpilot's guidelines.

  • BSTN Store selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • BSTN Store flagged 90 of their reviews a total of 101 times.
  • 42% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

0

0%

2-star

2

2%

1-star

88

98%

* Data doesn’t include the 1 flagged review that Trustpilot is currently investigating.

What happened to the 90 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

46

Reviews removed from trustpilot.com

44

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by BSTN Store

38

Reviewer resolved the breach of Trustpilot's guidelines

8

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

44

Reviewer didn't resolve the breach of Trustpilot's guidelines

0