Medium

Casey Phillips

In

The Startup

by

Casey Phillips

·

Dec 8, 2020

Making the Leap from Chatbot to Conversational AI

How to grow your chatbot into a full-blown conversational AI machine

Making the Leap from Chatbot to Conversational AI

In

Chatbots Magazine

by

Casey Phillips

·

Jun 11, 2019

The #1 Reason Most Chatbot NLU Models Fail

Making the case for domain-specific NLU models

The #1 Reason Most Chatbot NLU Models Fail

In

Chatbots Life

by

Casey Phillips

·

Apr 9, 2019

Why Disambiguation is a Chatbot’s Most Powerful Weapon

Arm your chatbot with conversation flows that actually get users to the answers they need

Why Disambiguation is a Chatbot’s Most Powerful Weapon

In

UX Planet

by

Casey Phillips

·

Apr 3, 2019

Perfecting the Chatbot Fallback Experience

Nailing the most important chatbot flow you’ll ever create

Perfecting the Chatbot Fallback Experience

In

UX Planet

by

Casey Phillips

·

Mar 1, 2019

3 Steps to Grow Chatbot User Engagement w/ Personalization

The days of a one-size-fits-all approach to chatbot design are over

3 Steps to Grow Chatbot User Engagement w/ Personalization

In

Chatbots Magazine

by

Casey Phillips

·

Jan 19, 2019

The Ultimate Chatbot UX Design Strategy for 2019

What a chatbot needs to be successful in 2019

Image result for chatbot

In

The Startup

by

Casey Phillips

·

Nov 14, 2018

Why You Should NEVER Use ‘Yes’ or ‘No’ Chatbot Buttons

Safeguard your chatbot from one of the most prominent user errors

Why You Should NEVER Use ‘Yes’ or ‘No’ Chatbot Buttons

In

Chatbots Magazine

by

Casey Phillips

·

Oct 22, 2018

5 Obstacles to Chatbot User Adoption & How to Overcome Them

Winning over potential chatbot users is no easy task, but it can be done with the right mindset and approach

5 Obstacles to Chatbot User Adoption & How to Overcome Them

In

Good Audience

by

Casey Phillips

·

Sep 5, 2018

Using the 80/20 Rule to Build Better Chatbots

Creating successful outcomes by automating what matters.

Using the 80/20 Rule to Build Better Chatbots

In

Support Automation Magazine

by

Casey Phillips

·

Aug 20, 2018

Introducing the Relay Knowledge Ecosystem

Knowledge sharing fueled by AI

Introducing the Relay Knowledge Ecosystem

Casey Phillips

Casey Phillips

Sr Product Manager, AI/ML | Uber | Intuit. AI fanatic, tech enthusiast, and passionate product builder! LinkedIn.com/in/casey-phillips-mba-pmp/

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