Question 1

Who is behind Mews & Borough?

Accepted Answer

Hi, I’m Lorraine Germaix, the creator of Mews & Borough.

I am not a traditional estate agent.

With 13 years in the corporate sector and 15 years living in London, I understand exactly how the city works, and how valuable your time is. I transitioned into the property market because I saw a gap: professionals need a search partner who operates with corporate efficiency, not estate agent sales tactics.

I apply the same rigorous standards I used in my corporate career to your home search. Professional diligence. Local expertise. No wasted time.

Question 2

What is the process?

Accepted Answer

Partnering with Mews & Borough follows a four-step executive search model:

1. The Brief: A focused 30-minute video consultation to define your specific requirements, timeline, and non-negotiables.

2. The Filter: I conduct a forensic scan of the market (both listed and pre-market) to discard the 95% of properties that don't meet your standard, creating a curated shortlist.

3. The Audit: I physically inspect your top choices and deliver brutally honest video report, covering everything from natural light to noise levels. You do not need to physically be there for any of the visits.

4. The Secure: I manage the offer strategy and negotiation to secure the property, then coordinate all compliance paperwork until keys are in your hand.

Question 3

How does your pricing work?

Accepted Answer

I work on a flat-fee basis, not a percentage of your rent. Because I am currently building my independent portfolio, I am offering a capped "Launch Rate" of £1,500 (standard agencies charge £2,500+).

It breaks down simply:

£250 Retainer: To start the search and cover initial viewings.

£1,250 Success Fee: Payable only once you successfully sign a tenancy agreement.

Question 4

Which areas do you cover in London?

Accepted Answer

I specialise in Zone 1 & 2 residential rentals. If you have a specific requirement further out, book a free consultation call to see if we’re a good fit.

Question 5

Do you have access to "off-market" properties?

Accepted Answer

While I monitor pre-market opportunities, my main value is speed and filtration. I triage hundreds of listings so you don't have to. I get you through the door first, and I negotiate the offer on your behalf to secure the property.

Question 6

Why shouldn't I just look on Rightmove myself?

Accepted Answer

You can, but the London market moves incredibly fast. Photos are often misleading, and agents book viewings in the middle of your workday.

I act as your boots and eyes on the ground. I physically inspect the property, check the water pressure, smell the hallway, and send you a brutally honest video report. You only visit the homes that are actually worth your time. You can also bypass the visits entirely and pick a property based on the video report I send you (recommended).

Question 7

What happens if we don't find a place?

Accepted Answer

My goal is to find you a home and 100% of my clients have foudn their ideal home after an M&B search. If we don't find a suitable property within our agreed timeframe, you do not pay the £1,250 success fee. The initial retainer covers my time and travel for the inspections I've already done.

Lorraine Ross

Securing prime London rentals for busy professionals. I search, visit, and negotiate. You just move in. 📍 Zones 1 & 2

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