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To call Canvas Support directly, please call the number that corresponds to your support package (below). 

Basic Support: 866-998-4222
24x7 Support: If you need the 24x7 number reach out to your CSM
Tier 1: Dedicated number found in your Canvas help menu

☎️ Canvas LMS Support

📚 Canvas LMS Resources

☎️ Canvas Credentials Support 

📚 Canvas Credentials Resources

K-20 Analytics: analytics-support@instructure.com
Data Quality: data-quality-support@instructure.com
OR (855) 766-9916 ext 3
Standards Alignment: standards-support@instructure.com

☎️  Elevate Support

📚 Elevate Data Quality Resources

📚 Elevate Data Sync Resources

Email: support-impact@instructure.com OR by clicking on the ‘?’ icon in your Impact Dashboard

☎️  Impact Support

📚 Impact Resources

☎️  Learn Platform Support

📚 LearnPlatform Resources

Our Support team is the team that can assist with any rostering or technical questions. The fastest way to get help is to submit a ticket with all the details they need to troubleshoot from your Mastery Connect account. Clicking on the question mark to the left of your name will take you to Submit a Support Request. 

You also have access to direct contact for rostering or technical Support issues by calling 855-563-2426 — this can be used in situations where your team needs quick technical assistance resolving issues. Please feel free to contact them if the issue at hand is urgent and cannot wait for a written ticket response.

You can also email: support@masteryconnect.com 

☎️  Mastery Connect Support

☎️  Mastery Item Bank Support

☎️ Mastery View Predictive Assessment Support 

📚 Mastery Connect Resources

@instructureresources

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@instructureresources

Instructure CSM Support & Resources

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