Question 1

If I need help on pricing / quotation, who can I reach out to?

Accepted Answer

Please send an email to sales support at sales_support@exeo-global.com or schedule a chat with Brian Goh.

Question 2

When do i need to seek approval?

Accepted Answer

If the GP Margin is less than 30% and if the product / services is not in the price list, please reach out to Olivia Lee at olivia.lee@exeo-global.com for approval

Question 3

Where can I find details on the Service Level Agreement (SLA) coverage for the APAC region?

Accepted Answer

Please refer to the APAC SLA Coverage document. It outlines the response times and service commitments for clients in the Asia-Pacific region.

Question 4

How can I get an overview of the maintenance costs for hardware products?

Accepted Answer

The Maintenance Price List contains the standard rates and options for ongoing hardware and software maintenance. It includes different service tiers, response times, and coverage levels.

Question 5

What if I need an estimate for professional services or project work?

Accepted Answer

The Professional Services Budgetary Price List provides estimated rates for professional services. These figures are budgetary and can be refined based on project scope.

Question 6

We are looking into SD-WAN solutions with Fortinet. Where can we find the pricing structure?

Accepted Answer

Please consult the SD-WAN Fortinet Priceband & List for pricing tiers and licensing details related to Fortinet’s SD-WAN solutions.

Question 7

Do you offer staff augmentation services, and where can I see those costs?

Accepted Answer

Yes, we do. The Staff Augmentation Pricelist includes daily or monthly rates for technical and project management resources you can integrate into your team on a temporary basis.

Question 8

How do I confirm if a partner or reseller is authorized to provide EXEO Global services?

Accepted Answer

The Authorized Partner Matrix lists all approved partners and resellers along with the specific regions and products they are authorized to represent.

Question 9

Where can I learn about the hardware supply chain and delivery timelines?

Accepted Answer

The Hardware Supply Chain Info document outlines procurement processes, shipping times, and any region-specific considerations for hardware orders.

Question 10

I have a technical question about product compatibility. Where should I look first?

Accepted Answer

The Technical FAQ contains detailed technical guidance, troubleshooting tips, and common compatibility inquiries for EXEO Global solutions.

Question 11

How do I onboard a new customer to EXEO Global?

Accepted Answer

To get started, please have the customer fill out the Customer Creation Form with their company details. If they wish to apply for credit terms, please also have them complete the Credit Application Form.

Question 12

How do I request inside sales support for pricing, proposals, or product information?

Accepted Answer

Submit your request using the Inside Sales Support Submission Form, where you can specify the scope of your inquiry and the product or service you need assistance with.

Question 13

What is the process if I need an internal business case with TCV of more than SGD 1 million or commercial exception approved?

Accepted Answer

The EG Biz CEM Approval Form is used to document and request approvals for special pricing, exceptions, or non-standard business proposals.

Question 14

How often are the pricing data and coverage documents (such as SLA coverage, Price Lists, and other related content) updated?

Accepted Answer

The pricing data and coverage documents are generally reviewed and updated on a semiannual basis (approximately every six months). However, if there are significant market or operational changes, we may update the documents more frequently to ensure all information remains accurate and current.

Question 15

Are the pricing and coverage details in these documents guaranteed or final?

Accepted Answer

While we strive to be as accurate as possible, the information provided in the pricing and coverage documents is primarily intended for budgeting and estimation during the early stages of the sales cycle. As your project or deal progresses, please submit an Inside Sales Support Form to receive the most up-to-date, precise information on pricing, coverage, and capabilities.

Question 16

Whom should I contact if I have more questions or need personalized guidance?

Accepted Answer

You can reach out via Email to andew.guo@exeo-global.com.

@exeoglobal.biz

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