Central Alabama Water
Central Alabama Water is the largest water utility in Alabama. It serves customers in Jefferson, Shelby, St. Clair, Blount and Walker counties.
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Cybersecurity story - WBRC
Central Alabama Water partners with federal experts to strengthen cybersecurity defenses
Central Alabama Water partners with federal experts to strengthen cybersecurity defenses
Central Alabama Water (CAW) invited federal cybersecurity experts to Birmingham for the second consecutive year to conduct training exercises aimed at protecting the state’s largest water utility from cyberattacks.
Customer Service Links
Stop Frozen Pipes Before They Start
Stop Frozen Pipes Before They Start
A little preparation goes a long way in protecting your pipes.
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Manage Your Account
Report a Problem
Report a Problem
Blog Posts
Stop Frozen Pipes Before They Start
Stop Frozen Pipes Before They Start
A little preparation goes a long way in protecting your pipes.
Securing Our Water
Securing Our Water
Central Alabama Water and Cybersecurity & Infrastructure Security Agency (CISA) test cyber readiness with a tabletop exercise. New secure .gov site boosts safety for customers and critical water systems.
High School Students Explore Water Treatment at Shades Mountain Filter Plant - Central Alabama Water
High School Students Explore Water Treatment at Shades Mountain Filter Plant - Central Alabama Water
The tour filters out assumptions and highlights the real work our teams do to deliver safe, clean drinking water.
Press Releases
Central Alabama Water launches new website to improve customer experience and security
Central Alabama Water launches new website to improve customer experience and security
For Immediate Release: December 19, 2025 Notes to media: Central Alabama Water has broadcast quality, HD video of the new website. Click here to access the video on YouTube. Central Alabama Water today launched its new website – caw-al.gov. The new website makes it easier for customers to complete the tasks they most often visit
Central Alabama Water names new leadership team, selects consulting engineer
Central Alabama Water names new leadership team, selects consulting engineer
Alabama’s largest water utility officially has a new leadership team and consulting engineer.
Central Alabama Water approves 2026 budgets that may be revised early next year
Central Alabama Water approves 2026 budgets that may be revised early next year
The Board of Directors of Central Alabama Water approved its 2026 budgets. This press release has more information about the budgets and water rates.
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