Question 1

1.How early should I place an order for customized cakes?

Accepted Answer

Puchong:7 days in advance
Penang:7–14 days in advance

Question 2

2.Do you have ready-stock cakes?

Accepted Answer

we do, you may request our staff to share the available ready-stock cake options.

Question 3

3.What age can pets start eating cakes, desserts, and treats?

Accepted Answer

Pets aged 3 months and above can enjoy our cakes and treats.

Question 4

4.Are BlackNose cakes and treats suitable for any pet?

Accepted Answer

All our products are for cats and dogs.

Question 5

5.Can pets with skin issues or sensitivities eat your products?

Accepted Answer

Our cakes and treats are made with natural, human-grade ingredients.
They are safe unless your pet has a known allergy to a specific ingredient.

Question 6

6.Is delivery included?

Accepted Answer

No. We currently offer self-pickup or Lalamove delivery (delivery fee borne by customer).

Question 7

7.What if the cake is damaged during delivery?

Accepted Answer

If delivered by Lalamove, customers will bear the delivery risks.
We are not responsible for damages during third-party delivery.

Question 8

8.What ingredients do you use?

Accepted Answer

We use 100% natural, human-grade ingredients with no sugar, no salt, and no preservatives.

Question 9

9.Can I change the cake design after placing the order?

Accepted Answer

esign changes are only accepted if:
	•	We used the wrong colors/design by mistake, or
	•	Special circumstances apply
Otherwise, no changes can be made once the cake is redy.

Question 10

10.Will the cake look exactly like the sample photo?

Accepted Answer

Our cakes are handmade, so the similarity is typically 70%–90%.

Question 11

11.How long can the cakes and desserts be stored?

Accepted Answer

Refrigerated: Up to 3 days
Frozen: Up to 7 days

Question 12

12.Do you require full payment to confirm an order?

Accepted Answer

Yes, full payment is required before we begin preparing your order.

Question 13

13.Do you provide Grooming&Hotel&Daycare

Accepted Answer

Yes,we do.
You may requires the pricelist from our staff
Puchong-0178743406
Penang-0102893406

BlackNose Petbakery

We are committed to using natural and wholesome ingredients to create nutritious pet foods that help our beloved companions grow healthily.💕✨

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