@atlassianServiceCollection
Resources for Service Collection, Atlassian's collection of apps, including Jira Service Management, Customer Service Management, and Assets.
Read about the launch of Service Collection đ
Read about the launch of Service Collection đ
Atlassian launched Service Collectionâa collection of apps and AI agents that delivers AI-first service management for every team.
Love using Jira Service Management? Write a review!
Love using Jira Service Management? Write a review!
Gartner Peer Insights
State of AI in Service Management Report 2025
State of AI in Service Management Report 2025
The State of AI in Service Management Report 2025 serves as a compass for organizations navigating the exciting and rapidly evolving world of AI.
Customer Service Management đď¸
Customer Service Management app overview
Customer Service Management app overview
Datasheet for the Atlassian Customer Service Management App, an AI-powered customer service solution
Keeping customer service human-centered in an AI world
Keeping customer service human-centered in an AI world
Assets đ
IT Asset and Service Configuration Management - five tips
IT Asset and Service Configuration Management - five tips
How to implement Assets and Service Configuration Management - CMDB SACM SCM
The Asset evolution: A smarter approach to deliver business
The Asset evolution: A smarter approach to deliver business
Learn how to transition from rigid, traditional asset management to a flexible, integrated approach that adds value.
How to configure Assets Data Manager
How to configure Assets Data Manager
The Assets Data Manager is now in GA! for all users! With the latest capabilities of Jira Service Management Assets, you can ensure that your asset data is complete, correct, and current. What does Data Manager do? Data Manager serves as the cornerstone for ensuring the accuracy of your asset and co...
AIOps đ§
Modernizing IT Operations: customer stories eBook
Modernizing IT Operations: customer stories eBook
Datasheet: Calm the IT Ops chaos with AIOps
Datasheet: Calm the IT Ops chaos with AIOps
2025 State of AI in Incident Management Report
2025 State of AI in Incident Management Report
Explore Atlassianâs 2025 AI in Incident Management Report. Discover trends, challenges, and how ITSM leaders are reshaping response with AI.
Enhanced incident management with observability data in Rovo for Jira Service Management
Enhanced incident management with observability data in Rovo for Jira Service Management
Hi everyone! đ Weâre excited to announce an Early Access Program (EAP) launching soon for a major new capability in Jira Service Management: deep integrations with leading observability platforms right into Rovo. This is your chance to help shape how Atlassian brings AI-powered alert, incident mana...
Employee Support - HRSM đď¸
Sign up for Service Agent/HR Agent EAP
Sign up for Service Agent/HR Agent EAP
Blog: How Vuori approaches employee lifecycle management
Blog: How Vuori approaches employee lifecycle management
In this post, weâll explore how Vuori transformed their employee experience by using Jira Service Management to automate HR workflows, eliminate manual processes, and save over 100 workdays per year. Discover how Vuori empowers their teams to deliver seamless onboarding, manage employee changes, and support rapid growth, freeing up time for high-impact work and driving employee satisfaction across the company.
HR service management toolkit
HR service management toolkit
Common HR service management use cases in Jira Service Management, customer success stories, and best practices.
Webinar: How Atlassianâs People Team uses AI + Jira Service Management
Webinar: How Atlassianâs People Team uses AI + Jira Service Management
Join this webinar to learn how Atlassianâs service teams use Jira Service Managementâs AI features to elevate employee service experiences.
Atlassian is a Leader in The Forrester Wave: Enterprise Service Management, Q4 2025
Atlassian is a Leader in The Forrester Wave: Enterprise Service Management, Q4 2025
Atlassian is proud to be recognized as a Leader in The Forrester Waveâ˘: Enterprise Service Management Platforms, Q4 2025.
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