A vetted tech on your screen in minutes — anywhere in the US.
No appointment window, no truck, no drive to a counter. Post the problem, an ID-verified technician connects by secure screen-share while you watch, and your payment is held until you say it's fixed.
What happens, step by step
The whole thing is built so that nothing is taken on trust: not the technician's identity, not the price, and not your money.
Describe the problem in plain words
"Everything is slow", "printer says offline", "my email was hacked". Posting is free, and technicians see it the moment it goes live.
A verified technician responds
Every technician on Koadi has shown government ID before their first job and carries a public rating from every job since. Set a fixed price, or compare bids and pick the one you like.
Your payment is secured, not spent
Your card is charged when a technician takes the job, but the money goes to Koadi, not to them. Cancel before work starts and it comes back in full, automatically.
The session runs while you watch
Screen-share and calling are built into Koadi. You see every window the technician opens and every setting they change, and you can end the session at any moment.
You approve the fix, then the technician is paid
Not "it should be fine now" but the problem demonstrably gone: the program opens, the printer prints, the scan comes back clean. Only then is payment released.
Most remote problems are picked up within minutes, and plenty of fixes happen the same hour. A settings fix can take twenty minutes; a deep malware cleanup or a stubborn update can run a couple of hours. A good technician tells you which before connecting.
What gets fixed remotely
If the machine boots and can reach the internet, most of what goes wrong with it is reachable over a session. Each item below links to the guide you can try yourself first.
What needs a visit instead
Remote tools control the software, not the physics. Nobody can reach through the internet and reseat a cable, so three kinds of problem go to an on-site technician:
- A machine that will not turn on or boot. There is nothing running to connect to. Start with the wall-to-motherboard checklist.
- Hardware failures. Cracked screens, dead keyboards, failing drives, swollen batteries, liquid damage. A remote technician can often diagnose these from a health report, but the repair needs hands.
- No internet at all. The session needs a connection, so a dead line is handled by phone guidance or a visit.
A good technician tells you within minutes when a problem is hardware and stops there, which is still cheaper than carrying the machine somewhere on a hunch. On-site visits from verified local technicians currently cover New Jersey, New York and Pennsylvania, with the same payment protection.
Every state, evenings and weekends
Because nothing travels, where you are stops mattering. A technician in one state can fix a computer in any other, so remote support on Koadi is available in all fifty states, and because the technician can be anywhere, evenings and weekends are on the table too. Help can start within the hour instead of within the week.
Koadi itself is a New Jersey company, based in Tinton Falls, and every technician on the platform is verified the same way whether they are across town or across the country: government ID reviewed before their first job, a public rating after every job, and all chat and calls kept inside Koadi so your personal number stays yours.
The safety rules
Every remote-support horror story starts the same way: the victim did not choose the technician, the technician chose them. So the rules are short, and Koadi is built around them.
- You initiate, always. You post the problem and pick the technician. Nobody who calls you out of the blue, and no pop-up warning with a phone number on it, is legitimate. That pop-up is covered in the "Microsoft" pop-up scam guide.
- You watch the whole session. A legitimate technician expects an audience and narrates as they go.
- You can end it instantly. Closing the window cuts the connection. Nothing stays behind from an attended session.
- Passwords stay yours. When one is needed, you type it. A technician never needs your passwords.
- Tools come from their own websites. When a technician uses a mainstream remote tool rather than Koadi's built-in screen-share, you download it from that tool's official page, never from a link in an unexpected message, and you can uninstall it afterwards.
The longer version, including what a good session looks like from start to finish, is in how remote computer repair works and when it's safe.
What it costs
Whatever the job is worth, not a corporate rate sheet. Posting is free. There are no visit fees and no diagnostic fees, because nobody drives anywhere. You either name a fixed price or take bids from technicians and pick one, and that price is the price: every job shows the full breakdown before anything is committed. Koadi earns a share only when a job is completed and the technician is paid.
If something goes wrong, your payment stays frozen while Koadi reviews both sides, and the outcome can be a redo, a partial payment or your money back. The details are on the Koadi guarantee page, and typical prices for common jobs are in what computer repair costs.
For businesses
Small businesses use Koadi as the IT department they do not have to hire: one posted problem at a time, or Koadi Business for priority response and a dedicated technician who already knows your setup. Remote covers the everyday load, from a Microsoft 365 setup to a point-of-sale system that went offline, and local technicians handle the office move or the server that needs hands. If you are weighing a monthly contract against pay-per-fix, managed IT or on-demand support lays out the arithmetic.
Frequently asked questions
Your problem, someone else's problem — in minutes.
Post it free. Pay only when it's fixed.
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