Submit a ticket : ZebPay

Submit a ticket

Registered Email Address

Registered Mobile Number

Query Type

<div class="control-group ticket_section">
                     <label class=" required control-label cf_sub_query_1063393-label " for="helpdesk_ticket_cf_sub_query_1063393">Account verification</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_sub_query_1063393]" id="helpdesk_ticket_custom_field_cf_sub_query_1063393"><option value="">...</option>
<option data-id="2043001190011" value="Verification Pending (ID/ Address)">Verification Pending (ID/ Address)</option>
<option data-id="2043001190012" value="Verification Rejected">Verification Rejected</option>
<option data-id="2043002725155" value="Unable to Upload Docs">Unable to Upload Docs</option>
<option data-id="2043002725156" value="Register Company/ Corporate A/c">Register Company/ Corporate A/c</option>
<option data-id="2043002725157" value="Register SMSF A/c">Register SMSF A/c</option>
<option data-id="2043003076302" value="KYC Attempts Exhausted">KYC Attempts Exhausted</option>
<option data-id="2043003120616" value="ReKYC Pending">ReKYC Pending</option>
<option data-id="2043003120617" value="ReKYC Rejected">ReKYC Rejected</option>
<option data-id="2043003120618" value="Unable to complete ReKYC">Unable to complete ReKYC</option>
<option data-id="2043003237087" value="Verification email not received">Verification email not received</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_buy_sell_trade586615_1063393-label " for="helpdesk_ticket_cf_buy_sell_trade586615_1063393">Buy/ Sell/ Trade</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_buy_sell_trade586615_1063393]" id="helpdesk_ticket_custom_field_cf_buy_sell_trade586615_1063393"><option value="">...</option>
<option data-id="2043002439317" value="Order is in Pending">Order is in Pending</option>
<option data-id="2043002439318" value="Money deducted but balance not reflecting">Money deducted but balance not reflecting</option>
<option data-id="2043002439319" value="What is a Limit Order">What is a Limit Order</option>
<option data-id="2043002439320" value="What is a Market Order">What is a Market Order</option>
<option data-id="2043002439321" value="What is a Stop Limit Order">What is a Stop Limit Order</option>
<option data-id="2043002439322" value="Order executed but balance not updating">Order executed but balance not updating</option>
<option data-id="2043002725077" value="Order not Executed">Order not Executed</option>
<option data-id="2043002725078" value="Unable to Cancel Order">Unable to Cancel Order</option>
<option data-id="2043002725079" value="What is Quick Trade">What is Quick Trade</option>
<option data-id="2043002725080" value="Unable to place order">Unable to place order</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_crypto_withdrawals_sending_crypto_for_cx_1063393-label " for="helpdesk_ticket_cf_crypto_withdrawals_sending_crypto_for_cx_1063393">Crypto Withdrawals/ Sending Crypto</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_crypto_withdrawals_sending_crypto_for_cx_1063393]" id="helpdesk_ticket_custom_field_cf_crypto_withdrawals_sending_crypto_for_cx_1063393"><option value="">...</option>
<option data-id="2043002725178" value="Transaction ID not generated">Transaction ID not generated</option>
<option data-id="2043002725179" value="Delay in Withdrawal">Delay in Withdrawal</option>
<option data-id="2043002725180" value="Whitelisted address">Whitelisted address</option>
<option data-id="2043003174778" value="Withdrawal Disabled">Withdrawal Disabled</option>
<option data-id="2043003175616" value="Opted for Instant Deposit Erroneously">Opted for Instant Deposit Erroneously</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_crypto_futures_for_cx_1063393-label " for="helpdesk_ticket_cf_crypto_futures_for_cx_1063393">Crypto Futures</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_crypto_futures_for_cx_1063393]" id="helpdesk_ticket_custom_field_cf_crypto_futures_for_cx_1063393"><option value="">...</option>
<option data-id="2043003129051" value="What is Funding Rate">What is Funding Rate</option>
<option data-id="2043003129052" value="Unable to add funds to future wallet">Unable to add funds to future wallet</option>
<option data-id="2043003129053" value="Unable to withdraw from futures wallet">Unable to withdraw from futures wallet</option>
<option data-id="2043003129054" value="Unable to Place Order">Unable to Place Order</option>
<option data-id="2043003129055" value="Inquiry on Margin and Margin ratio">Inquiry on Margin and Margin ratio</option>
<option data-id="2043003129056" value="Inquiry on P&amp;L and Trades">Inquiry on P&amp;L and Trades</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_crypto_packs_for_agents685465_1063393-label " for="helpdesk_ticket_cf_crypto_packs_for_agents685465_1063393">Crypto Packs</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_crypto_packs_for_agents685465_1063393]" id="helpdesk_ticket_custom_field_cf_crypto_packs_for_agents685465_1063393"><option value="">...</option>
<option data-id="2043002995387" value="Buy/Sell/Trade">Buy/Sell/Trade</option>
<option data-id="2043002995388" value="Crypto Deposit">Crypto Deposit</option>
<option data-id="2043002995389" value="Crypto Withdrawal">Crypto Withdrawal</option>
<option data-id="2043002995390" value="Limits">Limits</option>
<option data-id="2043002995391" value="Fees">Fees</option>
<option data-id="2043002995392" value="CryptoPack Features">CryptoPack Features</option>
<option data-id="2043002995393" value="Tax and GST">Tax and GST</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_crypto_regulation_legality_tax_for_cx_1063393-label " for="helpdesk_ticket_cf_crypto_regulation_legality_tax_for_cx_1063393">Crypto Regulation / Legality/ Tax</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_crypto_regulation_legality_tax_for_cx_1063393]" id="helpdesk_ticket_custom_field_cf_crypto_regulation_legality_tax_for_cx_1063393"><option value="">...</option>
<option data-id="2043002725187" value="TDS Enquiry">TDS Enquiry</option>
<option data-id="2043002725188" value="Capital Gain Tax">Capital Gain Tax</option>
<option data-id="2043002725189" value="Regulations in India">Regulations in India</option>
<option data-id="2043003068945" value="GST enquiry">GST enquiry</option>
<option data-id="2043003099341" value="Tax Invoice Enquiry">Tax Invoice Enquiry</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_fees_charges519861_1063393-label " for="helpdesk_ticket_cf_fees_charges519861_1063393">Fees/ Charges</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_fees_charges519861_1063393]" id="helpdesk_ticket_custom_field_cf_fees_charges519861_1063393"><option value="">...</option>
<option data-id="2043002439342" value="Membership Fees">Membership Fees</option>
<option data-id="2043002439344" value="Trading / VIP Fees">Trading / VIP Fees</option>
<option data-id="2043002439345" value="Crypto Withdrawal Fees">Crypto Withdrawal Fees</option>
<option data-id="2043002439346" value="Fiat Deposit/ Withdrawal Fees">Fiat Deposit/ Withdrawal Fees</option>
<option data-id="2043002725048" value="Maker/ Taker/ Intraday Fee">Maker/ Taker/ Intraday Fee</option>
<option data-id="2043002725049" value="Free Trading Pair">Free Trading Pair</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_fiat_deposit_1063393-label " for="helpdesk_ticket_cf_fiat_deposit_1063393">FIAT Deposit</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_fiat_deposit_1063393]" id="helpdesk_ticket_custom_field_cf_fiat_deposit_1063393"><option value="">...</option>
<option data-id="2043002945674" value="How to deposit Fiat?">How to deposit Fiat?</option>
<option data-id="2043002439299" value="Money not credited">Money not credited</option>
<option data-id="2043002439300" value="Balance not showing">Balance not showing</option>
<option data-id="2043002725099" value="Unable to Deposit">Unable to Deposit</option>
<option data-id="2043002725100" value="Deposit from Unregistered Account">Deposit from Unregistered Account</option>
<option data-id="2043002725101" value="Refund Status">Refund Status</option>
<option data-id="2043003141227" value="Unable to upload deposit Proof">Unable to upload deposit Proof</option>
<option data-id="2043003141228" value="Request to cancel the Deposit order">Request to cancel the Deposit order</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_fiat_deposit_transaction_reference_number_1063393-label " for="helpdesk_ticket_cf_fiat_deposit_transaction_reference_number_1063393">FIAT Deposit Transaction Reference Number</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_fiat_deposit_transaction_reference_number_1063393]" id="helpdesk_ticket_custom_field_cf_fiat_deposit_transaction_reference_number_1063393" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_amount_1063393-label " for="helpdesk_ticket_cf_amount_1063393">Amount</label>
            <div class="controls   ">
              <input class=" required number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_amount_1063393]" id="helpdesk_ticket_custom_field_cf_amount_1063393" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_fiat_withdrawal414771_1063393-label " for="helpdesk_ticket_cf_fiat_withdrawal414771_1063393">FIAT Withdrawal</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_fiat_withdrawal414771_1063393]" id="helpdesk_ticket_custom_field_cf_fiat_withdrawal414771_1063393"><option value="">...</option>
<option data-id="2043002439301" value="Cannot place withdrawal order">Cannot place withdrawal order</option>
<option data-id="2043002439302" value="Money not reflecting in bank account">Money not reflecting in bank account</option>
<option data-id="2043002725088" value="Withdrawal not Received">Withdrawal not Received</option>
<option data-id="2043002725089" value="Unable to Withdraw">Unable to Withdraw</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_withdrawal_order_number_1063393-label " for="helpdesk_ticket_cf_withdrawal_order_number_1063393">Withdrawal Order Number</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_withdrawal_order_number_1063393]" id="helpdesk_ticket_custom_field_cf_withdrawal_order_number_1063393" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_login_issues715371_1063393-label " for="helpdesk_ticket_cf_login_issues715371_1063393">Login issues</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_login_issues715371_1063393]" id="helpdesk_ticket_custom_field_cf_login_issues715371_1063393"><option value="">...</option>
<option data-id="2043002439348" value="Forgot My PIN">Forgot My PIN</option>
<option data-id="2043002439349" value="Unable to reset PIN">Unable to reset PIN</option>
<option data-id="2043002439350" value="Account Restricted">Account Restricted</option>
<option data-id="2043002725137" value="SMS not received">SMS not received</option>
<option data-id="2043002725138" value="Reset link Not recieved">Reset link Not recieved</option>
<option data-id="2043002725139" value="Multiple / Wrong PIN attempt">Multiple / Wrong PIN attempt</option>
<option data-id="2043002725140" value="Unable to Login">Unable to Login</option>
<option data-id="2043002725141" value="Pin reset link not working">Pin reset link not working</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_mobile_device_1063393-label " for="helpdesk_ticket_cf_mobile_device_1063393">Mobile Name</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_mobile_device_1063393]" id="helpdesk_ticket_custom_field_cf_mobile_device_1063393"><option value="">...</option>
<option data-id="2043003212645" value="iOS">iOS</option>
<option data-id="2043003212646" value="Android">Android</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_lost_mobile_block_account_1063393-label " for="helpdesk_ticket_cf_lost_mobile_block_account_1063393">Lost mobile/ Block Account</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_lost_mobile_block_account_1063393]" id="helpdesk_ticket_custom_field_cf_lost_mobile_block_account_1063393"><option value="">...</option>
<option data-id="2043002439334" value="Mobile Number change">Mobile Number change</option>
<option data-id="2043002439335" value="Report Lost Mobile">Report Lost Mobile</option>
<option data-id="2043002439336" value="Hacked/ Compromised a/c">Hacked/ Compromised a/c</option>
<option data-id="2043002439337" value="Temporary block on a/c">Temporary block on a/c</option>
<option data-id="2043002725122" value="Not having access of mobile">Not having access of mobile</option>
<option data-id="2043002725123" value="Recovered Registered Mobile Number">Recovered Registered Mobile Number</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_nominee54168_1063393-label " for="helpdesk_ticket_cf_nominee54168_1063393">Nominee</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_nominee54168_1063393]" id="helpdesk_ticket_custom_field_cf_nominee54168_1063393"><option value="">...</option>
<option data-id="2043002439338" value="Add a nominee">Add a nominee</option>
<option data-id="2043002439339" value="Edit/ Change nominee">Edit/ Change nominee</option>
<option data-id="2043002439340" value="Delete nominee">Delete nominee</option>
<option data-id="2043002439341" value="Nominee not reflecting in app">Nominee not reflecting in app</option>
<option data-id="2043003203702" value="Balance Withdrawal Due to Life Event">Balance Withdrawal Due to Life Event</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_quick_trade_for_cx_1063393-label " for="helpdesk_ticket_cf_quick_trade_for_cx_1063393">Quick Trade</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_quick_trade_for_cx_1063393]" id="helpdesk_ticket_custom_field_cf_quick_trade_for_cx_1063393"><option value="">...</option>
<option data-id="2043003127439" value="Money deducted but balance not reflecting">Money deducted but balance not reflecting</option>
<option data-id="2043003127440" value="Order executed but balance not reflecting">Order executed but balance not reflecting</option>
<option data-id="2043003127441" value="Limit order not executed">Limit order not executed</option>
<option data-id="2043003127442" value="Market order not executed">Market order not executed</option>
<option data-id="2043003127443" value="Unable to place order">Unable to place order</option>
<option data-id="2043003127444" value="Unable to cancel order">Unable to cancel order</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_app_issues_for_cx_1063393-label " for="helpdesk_ticket_cf_app_issues_for_cx_1063393">Server Error/  Lagging/ Slowness/ App Issues</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_app_issues_for_cx_1063393]" id="helpdesk_ticket_custom_field_cf_app_issues_for_cx_1063393"><option value="">...</option>
<option data-id="2043002725220" value="Portfolio balance not updated">Portfolio balance not updated</option>
<option data-id="2043002725221" value="Rates not updated">Rates not updated</option>
<option data-id="2043002725222" value="App slowness">App slowness</option>
<option data-id="2043002725223" value="App crashing">App crashing</option>
<option data-id="2043002725224" value="Chart not loading">Chart not loading</option>
<option data-id="2043002725225" value="Other app issues">Other app issues</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_transaction_history_account_statement645010_1063393-label " for="helpdesk_ticket_cf_transaction_history_account_statement645010_1063393">Transaction History/ Account Statement</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_transaction_history_account_statement645010_1063393]" id="helpdesk_ticket_custom_field_cf_transaction_history_account_statement645010_1063393"><option value="">...</option>
<option data-id="2043002439328" value="Statement not received via email">Statement not received via email</option>
<option data-id="2043002439329" value="Not receiving daily trade statement">Not receiving daily trade statement</option>
<option data-id="2043002439330" value="Statement is blank">Statement is blank</option>
<option data-id="2043002725055" value="Tax Invoice">Tax Invoice</option>
<option data-id="2043002725056" value="TDS Certificate">TDS Certificate</option>
<option data-id="2043002725057" value="Account / Trade Statement">Account / Trade Statement</option></select>
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_lost_mobile_for_cx_1063393-label " for="helpdesk_ticket_cf_lost_mobile_for_cx_1063393">Lost Mobile</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_lost_mobile_for_cx_1063393]" id="helpdesk_ticket_custom_field_cf_lost_mobile_for_cx_1063393"><option value="">...</option>
<option data-id="2043003141203" value="Mobile Number change">Mobile Number change</option>
<option data-id="2043003141204" value="Report Lost Mobile">Report Lost Mobile</option>
<option data-id="2043003141205" value="Hacked/ Compromised a/c">Hacked/ Compromised a/c</option>
<option data-id="2043003141206" value="Block my account">Block my account</option>
<option data-id="2043003141207" value="Not having access of mobile">Not having access of mobile</option>
<option data-id="2043003141208" value="Recovered Registered Mobile Number">Recovered Registered Mobile Number</option></select>
            </div> 
                  </div>

Country

What is your Issue

Sub-category

Subject

Describe your issue in brief

+ Attach a file

Cancel