---
title: "Brandwave support"
description: "How to reach the Brandwave team and find help: leave a message, join the community, email support, or read the guides for connecting and troubleshooting an AI assistant."
canonical: "https://gobrandwave.com/support"
updated: "2026-09-14"
publisher: "Brandwave"
---

# Brandwave support

How to reach the Brandwave team and find help: leave a message, join the community, email support, or read the guides for connecting and troubleshooting an AI assistant.

## Key facts

- **Support email**: hello@gobrandwave.com
- **Operating company**: The Ordinary Company Limited (New Zealand)
- **Response**: A person replies; there is no ticket queue or phone line.

## Ways to contact the team

- **Leave a message**: Drop us a note and we'll get back to you ASAP.
- **Join the community**: Chat with our team and other marketers.
- **Email support**: Drop us an email and we'll get back to you ASAP.

Email reaches the team directly at hello@gobrandwave.com.

## Guides for AI assistants

- [Connect an AI assistant](/docs/mcp-server/overview): Follow the MCP server guide to connect a compatible AI assistant to your Brandwave workspace.
- [Fix an AI assistant connection](/docs/mcp-server/troubleshooting): Resolve sign-in failures, permission scopes, and reconnection issues when using Brandwave through an AI assistant.

## Policies and service information

Brandwave is operated by The Ordinary Company Limited, trading as Brandwave.

- [Privacy policy](/privacy.md): What Brandwave collects, why, and the rights you hold over it.
- [Terms of service](/terms.md): The terms that apply when you use Brandwave.

## Cite this page

Brandwave. "Brandwave support". https://gobrandwave.com/support

This page is also available as HTML at https://gobrandwave.com/support. Brandwave publishes an index of its Markdown pages at https://gobrandwave.com/llms.txt.